客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。
University of Illinois Urbana-Champaign
您将获得的技能: 战略营销, 打造品牌, 管理会计, 持续改进流程, 整合营销传播, 营销, 业务, 性能分析, 产品战略, 组织战略, 质量控制, 运营管理, 营销策划, 供应链管理, 成本会计, 业务运营, 绩效衡量, 制造 Operator, 运行分析, 供应链
攻读学位
中级 · 专项课程 · 3-6 个月

您将获得的技能: Reinforcement Learning, Regulatory Compliance, Due Diligence, Artificial Intelligence and Machine Learning (AI/ML), Risk Analysis, Policy Analysis, Policy Development, Algorithms
中级 · 课程 · 1-4 周

您将获得的技能: Email Marketing, Campaign Management, Copywriting, Marketing Strategy and Techniques, Email Automation, Personally Identifiable Information, Digital Marketing, Marketing Automation, Newsletters, HubSpot CRM, Marketing Analytics, Promotional Strategies, Data Ethics, A/B Testing, Smart Goals, Customer Retention, Key Performance Indicators (KPIs), Goal Setting
初级 · 课程 · 1-3 个月

Cisco Learning and Certifications
您将获得的技能: Network Troubleshooting, Dynamic Host Configuration Protocol (DHCP), Wide Area Networks, Network Support, Network Performance Management, Network Administration, System Configuration, System Monitoring, Network Protocols, Network Planning And Design, Telecommunications, Network Routing, Communication Systems, Endpoint Security, Capacity Management, Application Performance Management, Configuration Management, Scalability, Service Management
初级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: CI/CD, 网站可靠性工程, 服务水平, 还原式 API, 应用程序部署, 云基础设施, 微服务, API 设计, 云安全, 云部署, 云存储, Google 云端平台, 关键绩效指标 (KPI), Devops, 云计算, 网络架构, Service Level Agreement, 云计算架构, Kubernetes, 灾难恢复
高级设置 · 课程 · 1-3 个月

您将获得的技能: 操作系统, Windows PowerShell, 系统软件, 计算机系统, 文件系统, Linux 管理, Windows 服务器, 命令行界面, Virtual Machine, 云安全, Linux 命令, 虚拟化, 用户账户, 云计算, Operating System 管理, Mac OS, 集装箱化, 防火墙, Linux 服务器, 活动目录
初级 · 课程 · 1-3 个月

Amazon Web Services
您将获得的技能: AWS SageMaker, Generative AI, Data Lakes, Data Governance, Data Architecture, Data Management, SQL, Applied Machine Learning
初级 · 课程 · 1-4 周

Universitat Autònoma de Barcelona
您将获得的技能: Public Speaking, Presentations, Verbal Communication Skills, Non-Verbal Communication, Drive Engagement, Target Audience, Communication, Persuasive Communication, Strategic Communication, User Feedback, Customer Engagement, Assertiveness, Microsoft PowerPoint, Time Management, Adaptability
初级 · 课程 · 1-3 个月

您将获得的技能: Real Time Data, Model Deployment, Anomaly Detection, Artificial Intelligence and Machine Learning (AI/ML), Telecommunications, Tensorflow, Deep Learning, Artificial Intelligence, Emerging Technologies, Network Performance Management, Generative AI, Generative AI Agents, Wireless Networks, Computer Networking, Network Architecture, Responsible AI, Digital Communications, Network Protocols, System Design and Implementation, Communication
中级 · 课程 · 1-4 周

University of Maryland, College Park
您将获得的技能: Customer Retention, Loyalty Programs, Brand Loyalty, Customer Relationship Management, Customer Insights, Marketing Analytics, Customer Acquisition Management, Marketing Effectiveness, Customer Engagement, Marketing Strategies, Return On Investment, Growth Strategies
初级 · 课程 · 1-4 周

您将获得的技能: Google Cloud Platform, Cloud Management, Cloud Infrastructure, Application Deployment, Kubernetes, Cloud Computing, Cloud Platforms, Public Cloud, Identity and Access Management, Cloud Security, Network Administration, Cloud Storage, Devops Tools, Virtual Machines, System Monitoring, Containerization, Application Performance Management, Virtual Networking, Firewall
中级 · 课程 · 1-3 个月

Copenhagen Business School
您将获得的技能: 心理学, 数据收集, 营销, 消费者行为, 决策, 客户洞察, 广告, 商业道德, 市场调查, 品牌管理, 道德标准与行为, 营销心理学, 人类学习
初级 · 课程 · 1-3 个月