客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Università Bocconi
您将获得的技能: 企业战略, 酒店管理, 竞争分析, 价值主张, 消费者行为, 营销, 产品质量(QA/QC), 品牌管理, 增长战略, 市场动态, 餐饮, 餐厅管理, 全球营销
混合 · 课程 · 1-3 个月

您将获得的技能: Apache Hadoop, Apache Hive, Big Data, Data Warehousing, Data Integration, Data Processing, Enterprise Application Management, Performance Tuning, Data Manipulation, Data Analysis, Distributed Computing, Data Import/Export, SQL, Data Transformation
混合 · 课程 · 1-3 个月

您将获得的技能: LangChain, LLM Application, Prompt Engineering, Model Deployment, Large Language Modeling, OpenAI API, Application Programming Interface (API), Application Deployment, Retrieval-Augmented Generation, LangGraph, OpenAI, Containerization, CI/CD, Continuous Deployment, Postman API Platform, Artificial Intelligence, Continuous Integration, Amazon Web Services, Authentications, Performance Analysis
高级设置 · 课程 · 1-4 周

Yonsei University
您将获得的技能: 新兴技术, Apache Spark, 物联网, 局域网, 实时数据, Apache Hadoop, 增强现实与虚拟现实(AR/VR), 产品规划, SPSS, 显示设备, 多媒体, 大数据, 增强现实, 苹果 iOS, 电信, 无线网络, 分析, 云计算, 市场分析, 云计算架构
初级 · 专项课程 · 3-6 个月
University of Illinois Urbana-Champaign
您将获得的技能: 制造 Operator, 决策, 过程分析, 成本效益分析, 战略决策, 需求规划, 商业策略, 库存管理系统, 组织战略, 能力管理, 运营管理, 服务水平, 业务运营, 供应链, 运行分析
攻读学位
中级 · 课程 · 1-4 周

您将获得的技能: API Testing, Application Deployment, Integration Testing, Continuous Deployment, Microservices, Software Versioning, Continuous Integration, Test Automation, Application Programming Interface (API), CI/CD, Test Tools, Verification And Validation, Application Lifecycle Management
高级设置 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: AWS SageMaker, Generative AI, Data Lakes, Data Governance, Data Architecture, Data Management, SQL, Applied Machine Learning
初级 · 课程 · 1-4 周

Universitat Autònoma de Barcelona
您将获得的技能: Public Speaking, Presentations, Verbal Communication Skills, Non-Verbal Communication, Drive Engagement, Target Audience, Communication, Persuasive Communication, Strategic Communication, User Feedback, Customer Engagement, Assertiveness, Microsoft PowerPoint, Time Management, Adaptability
初级 · 课程 · 1-3 个月

Cisco Learning and Certifications
您将获得的技能: Network Troubleshooting, Dynamic Host Configuration Protocol (DHCP), Wide Area Networks, Network Support, Network Performance Management, Network Administration, System Configuration, System Monitoring, Network Protocols, Network Planning And Design, Telecommunications, Network Routing, Communication Systems, Endpoint Security, Capacity Management, Application Performance Management, Configuration Management, Scalability, Service Management
初级 · 课程 · 1-3 个月

LearnKartS
您将获得的技能: Retrieval-Augmented Generation, Marketing Automation, Email Automation, AI Product Strategy, Make.com, Generative AI Agents, MarTech, Email Marketing, LLM Application, AI Workflows, AI Personalization, AI Enablement, Business Process Automation, OpenAI API, ChatGPT, Data-Driven Decision-Making, Business Analysis, Prompt Engineering, Generative AI, Product Automation
初级 · 课程 · 1-4 周

您将获得的技能: Email Marketing, Campaign Management, Copywriting, Marketing Strategy and Techniques, Email Automation, Personally Identifiable Information, Digital Marketing, Marketing Automation, Newsletters, HubSpot CRM, Marketing Analytics, Promotional Strategies, Data Ethics, A/B Testing, Smart Goals, Customer Retention, Key Performance Indicators (KPIs), Goal Setting
初级 · 课程 · 1-3 个月

您将获得的技能: Real Time Data, Model Deployment, Anomaly Detection, Artificial Intelligence and Machine Learning (AI/ML), Telecommunications, Tensorflow, Deep Learning, Artificial Intelligence, Emerging Technologies, Network Performance Management, Generative AI, Generative AI Agents, Wireless Networks, Computer Networking, Network Architecture, Responsible AI, Digital Communications, Network Protocols, System Design and Implementation, Communication
中级 · 课程 · 1-4 周