
您将获得的技能: Statistical Process Controls, Statistical Hypothesis Testing, Lean Methodologies, Team Motivation, Process Improvement, Six Sigma Methodology, Kaizen Methodology, Lean Six Sigma, Process Capability, Risk Analysis, Team Leadership, Quality Improvement, Team Management, Benchmarking, Motivational Skills, Performance Measurement, Change Management, Process Analysis, Root Cause Analysis, Regression Analysis
中级 · 专项课程 · 1-3 个月

CVS Health
您将获得的技能: 沟通, 冲突管理, 根源分析, 收银机操作, 客户服务, 降级技巧, 解决客户投诉, 解决问题, 事务处理, 时间管理, 同理心, 零售店运营, 非语言交流, 积极倾听
初级 · 课程 · 1-4 周

Board Infinity
您将获得的技能: Quality Management, ISO 9000 Series, Statistical Process Controls, Product Quality (QA/QC), Quality Improvement, Service Improvement, Customer experience improvement, Continuous Quality Improvement (CQI), Quality Control, User Feedback, Kaizen Methodology, Operational Excellence, Continuous Improvement Process, Process Improvement, Six Sigma Methodology
初级 · 课程 · 1-4 周

您将获得的技能: Lean Six Sigma, Lean Methodologies, Six Sigma Methodology, Quality Improvement, Process Improvement, Process Analysis, Operational Efficiency, Continuous Improvement Process, Root Cause Analysis, Waste Minimization, Pareto Chart, Standard Operating Procedure
混合 · 课程 · 1-4 周

您将获得的技能: Customer experience improvement, Workflow Management, Process Design, Customer Service, Customer Support, Customer Engagement, Generative AI, Customer Communications Management, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce, Customer Data Management, Customer Relationship Management, Artificial Intelligence, Customer Analysis, No-Code Development, De-escalation Techniques, Surveys, Communication
中级 · 课程 · 1-4 周

您将获得的技能: Service Improvement, Innovation, Continuous Improvement Process, Change Management, Organizational Change, Service Design, Public Administration, Organizational Strategy, Policty Analysis, Research, and Development, Case Studies, Business Strategies, Strategic Thinking, Technology Strategies, Leadership
初级 · 课程 · 1-4 周

Harvard Business Review
您将获得的技能: Process Analysis, Project Management, Project Risk Management, Project Schedules, Process Improvement, Business Process, Continuous Improvement Process, Business Process Improvement, Team Performance Management, Scope Management, Cost Management, Performance Metric, Stakeholder Communications, Business Priorities
中级 · 课程 · 1-4 周

您将获得的技能: Lean Six Sigma, Process Mapping, Process Improvement, Process Analysis, Business Process, Continuous Improvement Process, Waste Minimization, Statistical Analysis, Quality Management, Operational Efficiency, Statistical Process Controls, Root Cause Analysis, Data-Driven Decision-Making, Customer experience improvement, Business Metrics
初级 · 课程 · 1-4 周

您将获得的技能: Customer Engagement, Responsible AI, Data Ethics, No-Code Development, Customer experience improvement, Email Automation, Customer Service, Business Process Automation, Customer Analysis, Automation, Generative AI, Customer Data Management, Customer Communications Management, Customer Relationship Management (CRM) Software, Customer Support, Workflow Management, Artificial Intelligence, Customer and Client Support, Agentic systems, Ethical Standards And Conduct
初级 · 课程 · 1-4 周

您将获得的技能: Email Marketing, Social Media Marketing, Point of Sale, Social Media, Brand Loyalty, Customer Retention, Customer Relationship Management, Customer Engagement, Shipping and Receiving, Customer Analysis, E-Commerce, Relationship Building, Marketing Planning, Digital Marketing, Content Creation, User Feedback, Process Optimization, Content Strategy, Business Marketing, Contextual Advertising
初级 · 专项课程 · 3-6 个月

Google Cloud
您将获得的技能: 持续监测, 云计算, 系统监控, 网站可靠性工程, Devops, 服务水平, 软件文档, 风险管理框架
中级 · 课程 · 1-3 个月

University at Buffalo
您将获得的技能: 组织战略, 数据收集, 商业分析, 数据驱动的决策制定, 业务过程, 物联网, 关键绩效指标 (KPI), 绩效衡量, 流程改进, 运行绩效管理, 过程分析, 差距分析, 业务流程建模, Data Validation, 流程制图, 数据完整性
初级 · 课程 · 1-4 周