
Coursera
您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Data Management, Customer Engagement, Customer Relationship Management, Customer Relationship Building, Customer Analysis, Target Audience, HubSpot CRM, Customer experience strategy (CX), Marketing Automation, Customer Insights, Market Analysis, Email Automation
中级 · 课程 · 1-4 周

University of Washington
您将获得的技能: 沟通策略, 人际沟通, 专业网络, 建立融洽关系, 英语, 问候客户, 语言交流技能, 商务交流, 非语言交流
中级 · 课程 · 1-4 周

Harvard Business Review
您将获得的技能: Marketing Planning, Customer experience strategy (CX), Customer Engagement, Value Propositions, Customer Relationship Building, Marketing Strategies, Target Market, Marketing Strategy and Techniques, Customer Insights, Team Building, Marketing Communications, Market Research, Customer Support, Global Marketing, Consumer Behaviour
中级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 电子商务, 销售点, 交流, 社交媒体, 客户咨询, 问候客户, 时间管理, 事务处理, 专业精神, 收银机操作, 团队合作, 零售销售, 客户服务, 建立客户关系, 零售店运营, 付款处理和收款, 数据录入, 订单管理系统
初级 · 课程 · 1-3 个月

您将获得的技能: Social Media Marketing, Social Media Strategy, Social Media Management, Content Creation, Instagram, Digital Marketing, Digital Advertising, Customer Engagement, Brand Awareness, Marketing Analytics, Target Audience
初级 · 课程 · 1-3 个月

Alex Genadinik
您将获得的技能: Customer Service, Customer Complaint Resolution, Customer Relationship Building, Trustworthiness, Tactfulness, Professionalism, Expectation Management, Verbal Communication Skills, Communication Strategies, Empathy, Business Communication, Honesty, Creative Problem-Solving
混合 · 课程 · 1-4 周

Alex Genadinik
您将获得的技能: Customer Retention, Active Listening, Customer Service, Personalized Service, Non-Verbal Communication, Customer experience improvement, Customer Relationship Building, Brand Loyalty, Empathy, Customer Support, Verbal Communication Skills, Emotional Intelligence, Professionalism
混合 · 课程 · 1-4 周

IBM
您将获得的技能: Agile 方法论, 精益方法, 积压工作, Agile 项目管理, 冲刺回顾, 工作流程管理, 用户故事, 看板原则, 绩效衡量, 团队管理, 冲刺计划, Scrum(软件开发), 敏捷项目管理, 产品要求, Agile 软件开发, 敏捷软件开发, 敏捷方法
初级 · 课程 · 1-4 周

您将获得的技能: Marketing Analytics, Customer Analysis, Customer Insights, Marketing Effectiveness, Spreadsheet Software, Return On Investment, Customer Relationship Management, Customer Retention, Marketing Strategies, Target Audience, Customer Engagement, Data-Driven Decision-Making, Consumer Behaviour, Resource Allocation
初级 · 课程 · 1-4 周

Alex Genadinik
您将获得的技能: Verbal Communication Skills, Customer Complaint Resolution, De-escalation Techniques, Customer Service, Communication, Customer Retention, Emotional Intelligence, Customer Relationship Building, Conflict Management, Empathy, Professionalism
混合 · 课程 · 1-4 周
IE Business School
您将获得的技能: 客户体验战略(CX), 交流, 目标市场, 讲故事, 改善客户体验, 创造力, 品牌战略, 创意设计, 新闻学, 广告, 内容营销, 广告活动, 内容创作, 目标受众, 品牌管理, 生产规划, 打造品牌, 品牌意识, 徽标设计, 营销设计
初级 · 专项课程 · 3-6 个月

Alex Genadinik
您将获得的技能: Customer Advocacy, Brand Loyalty, Competitive Analysis, Loyalty Programs, Customer Engagement, Advocacy, Brand Awareness, Thought Leadership, Shared Media, Promotional Strategies, Customer experience strategy (CX), Company, Product, and Service Knowledge
混合 · 课程 · 1-3 个月