
Alex Genadinik
您将获得的技能: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis
初级 · 专项课程 · 3-6 个月

CVS Health
您将获得的技能: 积极倾听, 同理心, 问候客户, 解决客户投诉, 成长意识, 建立客户关系, 客户支持, 团队合作, 交叉销售, 降级技巧, 数据录入, 交流, 时间管理, 呼叫中心经验, 合作, 客户服务, 向上销售, 零售销售, 面试技巧, 销售技巧
初级 · 专业证书 · 3-6 个月

Coursera
您将获得的技能: Rapport Building, Selling Techniques, Customer Engagement, Trustworthiness, Consultative Selling, Greeting Customers, Relationship Building, Verbal Communication Skills, Client Support, Relationship Management, Sales Support, Business Communication
中级 · 课程 · 1-4 周

您将获得的技能: Email Marketing, Social Media Marketing, Point of Sale, Customer Relationship Building, Conversion Funnel Analysis, Brand Loyalty, Driving engagement, Customer Retention, Order Delivery, Client Services, Social Media Management, Social Media Analytics, Drive Engagement, Social Media Content, Customer Relationship Management, Customer Engagement, Digital Media Strategy, E-Commerce, Marketing Planning, Digital Marketing
初级 · 专项课程 · 3-6 个月

您将获得的技能: Service Recovery, Marketing Psychology, Customer experience improvement, Customer experience strategy (CX), Customer Service, Integrated Marketing Communications, Customer Insights, Data-Driven Marketing, Service Design, Consumer Behaviour, Media and Communications, Customer Analysis, Brand Strategy, Customer Relationship Building, Brand Management, Marketing Communications, Communication Strategies, Strategic Communication, Marketing, Social Media Analytics
初级 · 专项课程 · 3-6 个月

Alex Genadinik
您将获得的技能: Verbal Communication Skills, Customer Complaint Resolution, De-escalation Techniques, Customer Service, Communication, Customer Retention, Emotional Intelligence, Empathy & Emotional Intelligence, Customer Relationship Building, Service Recovery, Communication Strategies, Customer Support, Customer experience improvement, Conflict Management, Empathy
混合 · 课程 · 1-4 周

Alex Genadinik
您将获得的技能: Customer experience improvement, Customer Service, Customer Retention, Customer experience strategy (CX), Client Services, Customer Complaint Resolution, Customer Relationship Building, Customer Engagement, Brand Loyalty, Experience Design, Process Analysis, Process Improvement, Continuous Improvement Process
混合 · 课程 · 1-4 周

Alex Genadinik
您将获得的技能: Customer Retention, Active Listening, Customer Service, Customer Advocacy, Personalized Service, Non-Verbal Communication, Customer experience improvement, Customer Relationship Building, Brand Loyalty, Empathy, Client Services, Customer and Client Support, Customer Engagement, Customer Support, Interpersonal Communications, Compassion, Emotional Intelligence
混合 · 课程 · 1-4 周

Alex Genadinik
您将获得的技能: Customer Service, Customer Complaint Resolution, Customer Relationship Building, Trustworthiness, Service Recovery, Tactfulness, Professionalism, Overcoming Objections, Expectation Management, Rapport Building, Communication Strategies, Active Listening, Empathy, Business Communication, Honesty, Positivity
混合 · 课程 · 1-4 周

University of Washington
您将获得的技能: 沟通策略, 口头表达, 商务交流, 问候客户, 建立关系, 非语言交流, 英语, 人际沟通, 专业网络, 语言交流技能, 建立融洽关系
中级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 问候客户, 积极倾听, 解决客户投诉, 同理心, 事务处理, 冲突管理, 客户支持, 降级技巧, 出纳, 时间管理, 呼叫中心经验, 产品知识, 交流, 团队导向, 零售店运营, 客户服务, 零售销售, 交叉销售, 向上销售, 销售技巧
初级 · 专业证书 · 3-6 个月
Kennesaw State University
您将获得的技能: Customer Retention, Trustworthiness, Loyalty Programs, Social Impact, Expectation Management, Brand Loyalty, Customer Advocacy, Corporate Sustainability, Customer Relationship Management, Customer Insights, Customer experience strategy (CX), Customer Engagement, Sustainable Development, Customer Analysis, Human Resource Strategy, Sustainable Business, Customer Relationship Building, Business Strategy, Business, Marketing
初级 · 专项课程 · 1-3 个月