
您将获得的技能: Email Marketing, Social Media Marketing, Point of Sale, Brand Loyalty, Customer Retention, Social Media Management, Customer Relationship Management, Customer Engagement, Shipping and Receiving, Customer Analysis, E-Commerce, Digital Marketing, Content Creation, Personalized Service, Employee Surveys, Process Optimization, User Feedback, Business Marketing, Contextual Advertising
初级 · 专项课程 · 3-6 个月

Kennesaw State University
您将获得的技能: Sales Process, Selling Techniques, Verbal Communication Skills, Sales, B2B Sales, Sales Strategy, Communication, Consumer Behaviour, Customer Relationship Building, Customer Analysis, Non-Verbal Communication, Target Audience
初级 · 课程 · 1-3 个月

Logical Operations
您将获得的技能: Customer Service, Customer Relationship Building, Customer Support, Customer experience improvement, Customer Complaint Resolution, Customer Retention, Customer Engagement, Greeting Customers, Communication, Interpersonal Communications, Telephone Skills, Active Listening, Conflict Management, De-escalation Techniques, Crisis Management, Crisis Intervention
混合 · 课程 · 1-3 个月

Logical Operations
您将获得的技能: Customer Service, Greeting Customers, Workflow Management, Sales Strategy, Customer Support, Customer and Client Support, Customer experience improvement, Leadership, Cross Selling, Sales Support, Team Leadership, Active Listening, Customer Complaint Resolution, Organizational Skills, Stress Management, Verbal Communication Skills, Customer Communications Management, Communication, Conflict Management, Needs Assessment
混合 · 课程 · 1-3 个月

您将获得的技能: Customer Success Management, Crisis Management, Customer Relationship Building, Customer Retention, Customer Relationship Management (CRM) Software, Customer Engagement, Customer Relationship Management, Customer Data Management, Employee Onboarding, Customer experience improvement, Company, Product, and Service Knowledge, Performance Metric, Business Metrics, Key Performance Indicators (KPIs), Account Management, Stakeholder Engagement, Operational Excellence, Product Knowledge, Customer Insights, Smart Goals
初级 · 课程 · 1-3 个月

CVS Health
您将获得的技能: 建立客户关系, 积极倾听, 冲突管理, 事务处理, 解决客户投诉, 向上销售, 收银机操作, 呼叫中心经验, 面试技巧, 团队合作, 时间管理, 客户服务, 零售店运营, 同理心, 交叉销售, 降级技巧, 成长意识, 数据录入, 问候客户, 交流
初级 · 专业证书 · 3-6 个月

Kennesaw State University
您将获得的技能: Sales Prospecting, Prospecting and Qualification, Cold Calling, Customer Relationship Building, Needs Assessment, Sales Process, Sales Pipelines, Sales Strategy, Verbal Communication Skills, Lead Generation, Communication, Relationship Management, Customer Engagement, Value Propositions
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 冲突管理, 积极倾听, 事务处理, 解决客户投诉, 向上销售, 收银机操作, 呼叫中心经验, 数据录入, 零售销售, 团队合作, 交流, 时间管理, 同理心, 零售店运营, 降级技巧, 交叉销售, 客户咨询, 客户服务, 问候客户, 解决问题
初级 · 专业证书 · 3-6 个月

SAP
您将获得的技能: 技术解决方案, ABAP RESTful 编程模型 (RAP), 项目关闭, 协商方法, 建立关系, 测试脚本开发, 企业架构, 项目管理, 解决方案销售工程, 项目实施, 软件即服务, 劳动力发展, 测试计划, 系统设计与实施, 需求分析, 解决方案架构, 公司名称, 建立融洽关系, 企业资源规划, SAP S/4HANA
初级 · 专业证书 · 3-6 个月

University of Washington
您将获得的技能: 人际沟通, 专业网络, 沟通策略, 英语, 非语言交流, 语言交流技能, 商务交流, 建立融洽关系, 问候客户
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Data Management, Customer Engagement, Customer Relationship Management, Customer Relationship Building, Customer Analysis, Target Audience, HubSpot CRM, Customer experience strategy (CX), Marketing Automation, Customer Insights, Market Analysis, Email Automation
中级 · 课程 · 1-4 周

Harvard Business Review
您将获得的技能: Marketing Planning, Customer experience strategy (CX), Customer Engagement, Value Propositions, Customer Relationship Building, Marketing Strategies, Target Market, Marketing Strategy and Techniques, Customer Insights, Team Building, Marketing Communications, Market Research, Customer Support, Global Marketing, Consumer Behaviour
中级 · 课程 · 1-4 周