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客户关系管理课程

客户关系管理课程可以帮助您学习客户细分、销售管道管理、数据分析和有效的沟通策略。您还可以掌握建立关系、留住客户的技巧,以及利用反馈来提高服务质量的技能。许多课程都会介绍 Salesforce、HubSpot 和 Zoho 等工具,展示如何使用这些平台跟踪客户互动、自动营销和分析销售业绩。


更多精彩内容:

热门 CRM 课程和认证


  • F

    Fundação Instituto de Administração

    Inteligência Artificial Aplicada ao CRM

    您将获得的技能: Customer Relationship Management, Customer Data Management, Big Data, Data Mining, Data-Driven Decision-Making, Predictive Analytics, Sales Management, Ggplot2, Customer Engagement, Data Visualization Software, Plot (Graphics), Data Modeling, R Programming, Customer Insights, Analytics, Customer experience strategy (CX), Data Science, Data Manipulation, Applied Machine Learning, Machine Learning Algorithms

    4.4
    评分, 4.4 星,最高 5 星
    ·
    104 条评论

    初级 · 专项课程 · 1-3 个月

  • L

    LearnQuest

    CRO Excellence: Leading High-Performance Sales Teams

    您将获得的技能: Sales Process, Sales Management, Sales Strategy, Sales, Management Training And Development, Coaching, Team Management, Cross-Functional Team Leadership, Cultural Diversity, Employee Coaching, Key Performance Indicators (KPIs), Communication, Business Leadership, Active Listening, Revenue Forecasting, Revenue Management, Customer Relationship Management (CRM) Software, Team Leadership, Performance Management, Negotiation

    初级 · 专项课程 · 1-3 个月

  • E

    EDUCBA

    CRM Strategies: Analyze, Design & Implement

    您将获得的技能: Customer Relationship Management, Customer experience strategy (CX), Brand Loyalty, Customer Data Management, Customer Analysis, Customer Engagement, Organizational Strategy, Business Strategy, Competitive Analysis, Business Analysis, Analysis, Auditing, Market Analysis

    混合 · 课程 · 1-4 周

  • C

    Coursera

    Crea tu primer embudo de conversión y CRM con HubSpot

    您将获得的技能: HubSpot CRM, Revenue Forecasting, Customer Relationship Management, Sales Development, Sales Management, Sales Pipelines, Sales Process, Customer Acquisition Management, Customer Communications Management, Lead Generation

    4.4
    评分, 4.4 星,最高 5 星
    ·
    11 条评论

    初级 · 指导项目 · 不超过 2 小时

  • K

    Khalifa University

    AI for Executives

    您将获得的技能: Data Strategy, Customer Relationship Management (CRM) Software, AI Personalization, AI Enablement, Sales Enablement, Model Deployment, Feature Engineering, Data Governance, Responsible AI, Model Evaluation, Data Preprocessing, Transfer Learning, Data Quality, Customer Data Management, Sales Management, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), Machine Learning, Reinforcement Learning, Natural Language Processing

    初级 · 专项课程 · 3-6 个月

  • C

    Coursera

    Introduction au CRM avec HubSpot

    您将获得的技能: HubSpot CRM, Sales Pipelines, Email Marketing, Dashboard, Sales Process, Customer Relationship Management (CRM) Software, Customer Relationship Management, Team Management, Customer Data Management, User Accounts, Marketing

    4
    评分, 4 星,最高 5 星
    ·
    6 条评论

    初级 · 指导项目 · 不超过 2 小时

  • H

    HubSpot Academy

    Strategic Customer Relationship Management & Sales Technique

    您将获得的技能: Sales Enablement, Data Visualization, Sales Presentations, Sales Management, Prospecting and Qualification, Persona Development, HubSpot CRM, Sales Training, Sales Strategy, Sales Process, Lead Generation, Employee Onboarding, Sales Pipelines, Target Audience, Sales, Dashboard, Customer Success Management, Business Reporting, Content Marketing, Customer Relationship Management (CRM) Software

    3.7
    评分, 3.7 星,最高 5 星
    ·
    21 条评论

    初级 · 专项课程 · 3-6 个月

  • C

    Coursera

    Digital Marketing Operations & Analytics

    您将获得的技能: Content Performance Analysis, Dashboard, Surveys, Newsletters, Search Engine Optimization, Marketing Budgets, Email Automation, Marketing Analytics, Marketing Automation, Spreadsheet Software, Web Analytics, Email Marketing, Content Marketing, Performance Reporting, Social Media Management, Google Analytics, Collaborative Software, Lead Generation, Pivot Tables And Charts, Project Management Software

    初级 · 专项课程 · 3-6 个月

  • M

    Microsoft

    Microsoft Account Manager with Generative AI

    您将获得的技能: Key Performance Indicators (KPIs), Budget Management, Productivity Software, Performance Analysis, Financial Management, Administrative Support, Sales Process, Account Strategy, Customer Relationship Management (CRM) Software, Data Analysis, Account Management, Customer Service, Microsoft Copilot, Client Services, Content Management, AI Personalization, Microsoft 365, Relationship Building, Customer Insights, Generative AI

    高级设置 · 专业证书 · 3-6 个月

  • C

    Coursera

    Salesforce Design Mastery: CRM Customization

    您将获得的技能: Salesforce, Salesforce Development, Customer Relationship Management, Data Security, Security Controls, No-Code Development, Automation, Identity and Access Management

    中级 · 课程 · 1-4 周

  • S

    Salesforce

    Resumen de ventas y CRM

    您将获得的技能: Customer Relationship Management, Customer Relationship Management (CRM) Software, Sales Process, Salesforce, Sales Pipelines, Sales, B2B Sales, Sales Support, Customer Data Management, Databases, Data Management, Data Cleansing, Business-To-Consumer

    初级 · 课程 · 1-4 周

  • E

    EDUCBA

    TQM Excellence: Lean Six Sigma & Quality Systems

    您将获得的技能: Statistical Process Controls, Kaizen Methodology, Customer Relationship Management, Six Sigma Methodology, Quality Management, Lean Six Sigma, Lean Methodologies, Quality Management Systems, Continuous Improvement Process, Operational Excellence, Process Improvement, Software Quality Assurance, Quality Control, Supplier Quality Management, Quality Improvement, Brainstorming, Benchmarking, Quality Assurance and Control, Change Management, Organizational Change

    4.8
    评分, 4.8 星,最高 5 星
    ·
    63 条评论

    初级 · 专项课程 · 3-6 个月

1234…32

总之,以下是 10 最受欢迎的 crm 课程

  • Inteligência Artificial Aplicada ao CRM: Fundação Instituto de Administração
  • CRO Excellence: Leading High-Performance Sales Teams: LearnQuest
  • CRM Strategies: Analyze, Design & Implement: EDUCBA
  • Crea tu primer embudo de conversión y CRM con HubSpot: Coursera
  • AI for Executives: Khalifa University
  • Introduction au CRM avec HubSpot: Coursera
  • Strategic Customer Relationship Management & Sales Technique: HubSpot Academy
  • Digital Marketing Operations & Analytics: Coursera
  • Microsoft Account Manager with Generative AI: Microsoft
  • Salesforce Design Mastery: CRM Customization: Coursera

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