客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Amazon Web Services
您将获得的技能: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, AWS CloudFormation, Root Cause Analysis, Amazon DynamoDB, Customer Relationship Building, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Software Architecture, Linux Commands, Cloud Computing, Linux, Amazon S3, Web Applications, Information Technology, Customer Service, Software Development
初级 · 专业证书 · 3-6 个月

University of Virginia
您将获得的技能: 营销策略, 战略营销, 营销分析, 客户洞察, 数据驱动的决策制定, 营销预算, A/B 测试, 客户分析, 消费者行为, 预测分析, 资源分配, 统计分析, 品牌管理, 回归分析, 营销效果, 投资回报
初级 · 课程 · 1-3 个月

University of Pennsylvania
您将获得的技能: 运行效率, 财务分析, 商业分析, 数据驱动的决策制定, 营销分析, 客户洞察, 客户分析, 分析, 描述性分析, 财务数据, 人力资源战略, 工艺优化, 同行评审, 人力资本, 人力资源, 人力资源分析, 财务报表分析, 业务运营, 预测分析, 运行分析
初级 · 专项课程 · 3-6 个月

您将获得的技能: AI Enablement, Sales Process, Content Strategy, Team Building, Marketing Strategies, Cost Reduction, Customer Support
中级 · 课程 · 1-3 个月

Rutgers the State University of New Jersey
您将获得的技能: 交通运输, 物流, 库存和仓储, 客户服务, 库存管理系统, 仓库管理, Operator 的运营成本, 供应链管理, 运输业务, 供应链
初级 · 课程 · 1-4 周

您将获得的技能: Data Analysis, Financial Data, Productivity Software, Data-Driven Decision-Making, Administrative Support, Data Quality, Sales Process, Account Strategy, Customer Relationship Management (CRM) Software, Analytics, Customer Data Management, Customer Service, Data Collection, Account Management, Client Services, AI Personalization, Customer experience improvement, Relationship Building, Customer Insights, Generative AI
高级设置 · 专业证书 · 1-3 个月

您将获得的技能: Service Management, IT Service Management, Key Performance Indicators (KPIs), Help Desk Support, Document Management, Customer Service, Technical Support and Services, Self Service Technologies, Process Driven Development, Service Level Agreement, Continuous Improvement Process, Customer Support, Incident Management, AI Enablement
初级 · 课程 · 1-3 个月

University of Virginia
您将获得的技能: 网络分析, 利益相关者的参与, 数据驱动的决策制定, 客户洞察, 产品路线图, 业务建模, 产品改进, 新产品开发, 产品管理, 设计与产品, 客户参与, Agile 方法论, 创新, 设计思维
初级 · 课程 · 1-4 周

您将获得的技能: Selling Techniques, Sales Prospecting, Microsoft Copilot, Sales Presentations, Sales Strategy, Sales, AI Personalization, Prospecting and Qualification, Customer Analysis, Lead Generation, Customer Insights, AI Enablement, Presentations, Microsoft PowerPoint, Customer Relationship Management (CRM) Software, Quality Control
高级设置 · 课程 · 1-4 周
Ludwig-Maximilians-Universität München (LMU)
您将获得的技能: 企业战略, 竞争分析, 组织变革, 战略决策, 商业研究, 管理咨询, 分析, 战略思维, 同行评审, 产品战略, 兼并与收购, 留住客户, 战略伙伴关系, 组织结构, 增长战略, 组织战略, 组织效能, 博弈论, 业务咨询, 撰写报告
中级 · 专项课程 · 3-6 个月

您将获得的技能: User Experience Design, Persona (User Experience), Web Content Accessibility Guidelines, User Story, Usability, User Research, Human Factors, Human Centered Design, Ideation, User Flows, Competitive Analysis, Mockups
初级 · 课程 · 1-4 周

Microsoft
您将获得的技能: Productivity Software, Administrative Support, Sales Process, Customer Service, AI Personalization, Customer experience improvement, Sales, Customer Relationship Building, Sales Enablement, Account Management, Microsoft Copilot, File Management, Communication, Brainstorming, Process Optimization, Scheduling
高级设置 · 课程 · 1-4 周