客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Starweaver
您将获得的技能: Business Process Modeling, Responsible AI, AI Product Strategy, Business Process, Digital Transformation, Business Process Management, Process Design, Business Process Automation, Google Gemini, Process Analysis, ChatGPT, Product Management, Generative AI, Sustainable Development, Generative AI Agents, Social Impact, Sustainability Reporting, Prompt Engineering, Data Strategy, Business Strategy
中级 · 专项课程 · 1-4 周

您将获得的技能: Requirements Elicitation, Business Analysis, Backlogs, Requirements Management, Stakeholder Engagement, Business Process, User Story, Business Requirements, Requirements Analysis, Business Modeling, Business Risk Management, Business Intelligence, Business Strategies, Financial Analysis, Performance Measurement, Business Process Modeling, Systems Analysis, Root Cause Analysis, Business Planning, Stakeholder Analysis
中级 · 专项课程 · 3-6 个月

Microsoft
您将获得的技能: 微软 Azure, 无监督学习, 人工智能和机器学习(AI/ML), 监督学习, 应用机器学习, 无代码开发, MLOps(机器学习 Operator), 模型部署, 预测建模, 人工智能, 回归分析, 机器学习, 分类算法
初级 · 课程 · 1-4 周

Rutgers the State University of New Jersey
您将获得的技能: 模型评估, 高级分析, 趋势分析, 数据可视化软件, 探索性数据分析, 预测建模, 数据预处理, 预测分析, 营销分析, 供应链规划, 统计分析, 数据可视化, 预测, 客户需求规划, 需求规划, 回归分析, 数据收集, 时间序列分析和预测
初级 · 课程 · 1-4 周

您将获得的技能: Process Mapping, Business Process Modeling, Business Analysis, Cloud-Native Computing, Identity and Access Management, Data Migration, Software Architecture, Stakeholder Analysis, Systems Design, Extract, Transform, Load, Systems Architecture, Stakeholder Management, Data Integration, Cybersecurity, Stakeholder Engagement, Release Management, Enterprise Architecture, Project Management, Software Testing, Information Technology
初级 · 专业证书 · 3-6 个月

Politecnico di Milano
您将获得的技能: Scrum(软件开发), 文化 Transformer, 积压工作, 人员管理, Agile 方法论, 冲刺回顾, 企业管理, 团队建设, 风险管理, 性能指标, 项目设计, 团队合作, 规划, 时间表, 资源管理, 敏捷项目管理, Scaled Agile 框架, 组织技能, 冲刺计划, 用户故事
初级 · 专项课程 · 1-3 个月

IE Business School
您将获得的技能: Retail Management, Marketing Channel, Merchandising, Supply Chain Planning, Retail Sales, Supply Chain, Product Assortment, Logistics Management, Business Strategy, Business Technologies, Market Opportunities, Competitive Analysis, Technology Strategies, Promotional Strategies, E-Commerce, Conflict Management, Cross-Channel Marketing, Growth Strategies, Consumer Behaviour, Digital Transformation
初级 · 课程 · 1-4 周

您将获得的技能: Sales Pipelines, Customer Retention, Sales Prospecting, Sales Process, Lead Generation, Customer Relationship Management, Sales Strategy, Customer Relationship Management (CRM) Software, Sales, Sales Management, Selling Techniques, Customer Acquisition Management
初级 · 课程 · 1-4 周

Fundação Instituto de Administração
您将获得的技能: 企业战略, 销售流程, 跨职能合作, 销售策略, 关键绩效指标 (KPI), 建立客户关系, 业务规划, 销售管理, 设定目标, 销售
中级 · 课程 · 1-4 周

Keller Williams
您将获得的技能: 潜在客户开发, 销售流程, 薪酬管理, 财产和房地产, 数据库管理, 建立客户关系, 客户服务, 市场数据, 房地产销售, 日历管理, 房地产, 市场趋势, 设定目标, 销售展望, 优先次序, 市场分析
初级 · 课程 · 1-3 个月

您将获得的技能: Prompt Engineering, Email Marketing, Generative AI Agents, Persona Development, AI Personalization, ChatGPT, Customer Insights, Target Audience, Marketing Automation, Content Creation
中级 · 课程 · 1-4 周

Georgia Institute of Technology
您将获得的技能: 数据处理, 材料科学, 大数据, 数据整合, 系统设计, 信息学, 结构分析, 数据科学, 数据挖掘, 数据驱动的决策制定, 统计
中级 · 课程 · 1-3 个月