客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Alfaisal University | KLD
您将获得的技能: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Business Planning, Company, Product, and Service Knowledge, Communication, Ethical Standards And Conduct
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 沟通, 呼叫中心经验, 事务处理, 客户服务, 积极倾听, 收银机操作, 时间管理, 解决客户投诉, 降级技巧, 问候客户, 数据输入, 面试技巧, 建立客户关系, 团队合作, 追加销售, 同理心, 冲突管理, 零售店运营, 成长意识, 交叉销售
初级 · 专业证书 · 3-6 个月

Salesforce
您将获得的技能: 仪表板, 客户服务, Salesforce, 销售业务, 业务报告, 客户关系管理 (CRM) 软件, 销售流程, 客户支持, 销售策略, 数据可视化, 数据驱动的决策制定, 销售管理, 客户成功管理
初级 · 课程 · 1-4 周

您将获得的技能: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management
初级 · 指导项目 · 不超过 2 小时

S.P. Jain Institute of Management and Research
您将获得的技能: Emotional Intelligence, Empathy, Self-Awareness, Personal Development, Mindfulness, Cognitive flexibility, Stress Management, Creativity, Resilience, Critical Thinking and Problem Solving, Adaptability, Decision Making
初级 · 课程 · 1-3 个月

您将获得的技能: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Gmail, Help Desk Support, Marketing, Sales Support, Client Support
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Digital Transformation, DevOps, Agile Product Development, Agile Methodology, Product Development, Team Building, Team Oriented, Meeting Facilitation, Technical Management, Continuous Improvement Process, Prioritization
初级 · 课程 · 1-3 个月

Coursera
您将获得的技能: HubSpot CRM, Customer Relationship Management, Customer Data Management, Email Marketing, Marketing Materials, Business Software, Sales Development, Customer Communications Management, Sales Pipelines, Dashboard, Data Management, Customer Service, Marketing, Sales Operations, Team Oriented
初级 · 指导项目 · 不超过 2 小时

Yale University
您将获得的技能: 环境, 文科, 系统思考, 环境科学, 可持续发展, 社区发展, 生物学, 叙事, 物理学, 人类学, 教学, 文化多样性
混合 · 课程 · 1-3 个月

Duke University
您将获得的技能: Program Development, Debugging, Python Programming, Development Environment, Computer Programming, Game Design, Interactive Design, Design and Product, Algorithms, Computer Science
初级 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: 数据收集, 市场调查, 需求评估, 预测, 产品开发, 分析, 产品管理, 客户洞察, 新产品开发, 设计思维, 定量研究, 消费者行为, 创新, 技术解决方案, 目标市场, 市场分析
混合 · 课程 · 1-3 个月

Samsung
您将获得的技能: Technical Support, Hardware Troubleshooting, Customer Service, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication
初级 · 课程 · 1-4 周