Technical Support and Services

技术支持和服务包括IT专业人员为帮助用户解决产品或服务中的具体问题而提供的一系列活动和解决方案。Coursera 的 "技术支持与服务 "目录向您传授排除故障、诊断和解决此类问题所需的技能,以确保无缝的用户体验。您将学习到解决问题的策略、客户服务最佳实践、IT Service 管理、Networking 基础知识、系统管理和网络安全要领。掌握在 IT Support 专家、系统管理员或 Service Desk Analyst 等职位上大显身手的技能,提高您在提供高质量技术支持和服务方面的专业知识。
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30门课程

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主题
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语言
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在整个课程(说明和评估)中使用的语言。

了解产品
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通过已评分作业、视频和论坛向顶级授课教师学习。
通过完成一系列课程和项目,深入学习学科知识。
获得行业领导者颁发的职业证书,展示您学到的专业知识。

级别
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课程长度
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字幕
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教师
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“technical support and services” 的结果

  • 状态:新
    状态:免费试用

    您将获得的技能: Cyber Threat Intelligence, Malware Protection, Peripheral Devices, Personally Identifiable Information, Remote Access Systems, Hardware Troubleshooting, Threat Detection, Desktop Support, Help Desk Support, Cyber Attacks, Network Support, Cloud Services, Cybersecurity, Mac OS, Computer Hardware, Microsoft Windows, Technical Support and Services, Electrical Safety, IT Management, Cloud Security

  • 状态:新
    状态:免费试用

    您将获得的技能: Kubernetes, Application Deployment, API Gateway, Containerization, Network Troubleshooting, CI/CD, Data Storage, Cloud-Native Computing, Network Administration, Infrastructure Security, Role-Based Access Control (RBAC), YAML, Technical Support and Services, Linux Administration, General Networking, Network Architecture, Problem Management, Network Security, Event Monitoring, Network Monitoring

  • 状态:免费试用

    您将获得的技能: 网络安全, 硬件故障排除, 云计算, 客户服务, 专业网络, 云技术, 技术支持, 云安全, 数据存储, IT 服务管理, 云基础设施, 技术支持与服务, 云平台, 生成式人工智能, 云托管, 外围设备, 云服务, 云计算架构, 信息技术, 桌面支持

  • 状态:预览

    您将获得的技能: Network Troubleshooting, Network Performance Management, Network Monitoring, Technical Communication, Technical Support and Services, Technical Support, Network Administration, Desktop Support, Debugging, Help Desk Support, Problem Management, Network Analysis

  • 状态:免费试用

    Microsoft

    您将获得的技能: 网络安全, 操作系统, 系统配置, 数据存储技术, 系统软件, Microsoft Windows, 商业软件, 服务器, 数据存储, 计算机系统, 技术支持与服务, 计算机结构, 生成式人工智能, 企业安全, 计算机硬件, 信息技术, 数据维护

  • 状态:新
    状态:免费试用

    您将获得的技能: Technical Support and Services, Technical Support, Customer Support, Help Desk Support, Negotiation, Relationship Building, Business Relationship Management, Professional Networking, Verbal Communication Skills, Knowledge Transfer, Constructive Feedback, Initiative and Leadership, Ethical Standards And Conduct

是什么让您今天来到 Coursera?

  • 状态:新
    状态:免费试用

    您将获得的技能: Cloud Services, Cloud Platforms, Productivity Software, Cloud Computing, Google Workspace, Virtualization and Virtual Machines, Desktop Support, Cloud Applications, Business Technologies, Technical Support and Services, Microsoft 365, Technical Support, End User Training and Support, Servers, Help Desk Support, Virtual Machines, Network Troubleshooting, Microsoft Teams, Amazon Elastic Compute Cloud, Customer Inquiries

  • 状态:新
    状态:免费试用

    您将获得的技能: Network Support, Active Directory, Network Administration, Dynamic Host Configuration Protocol (DHCP), Technical Support and Services, Firewall, Microsoft Windows, Local Area Networks, Network Security, Network Troubleshooting, Computer Networking, Mac OS, Group Policy, Network Infrastructure, Security Controls, TCP/IP, User Accounts, Authorization (Computing), Network Protocols, Multi-Factor Authentication

  • 状态:免费试用

    您将获得的技能: Operating System Administration, Desktop Support, Hardware Troubleshooting, Operating Systems, Network Troubleshooting, Command-Line Interface, Technical Support and Services, System Support, Computer Hardware, Help Desk Support, Mobile Security, Microsoft Windows, Networking Hardware, Technical Support, Mac OS, Linux, Software Installation, Data Storage, Network Security, Computer Security

  • 状态:免费试用

    您将获得的技能: Operating System Administration, Package and Software Management, File Systems, Microsoft Windows, Linux, Operating Systems, OS Process Management, Linux Administration, Remote Access Systems, System Monitoring, Command-Line Interface, User Accounts, Systems Administration, Windows PowerShell, Technical Support and Services, File Management, Virtualization

  • 状态:免费试用

    您将获得的技能: 网络故障排除, 网络安全, 云计算, 操作系统, 硬件故障排除, 数据库软件, 信息技术基础设施, 计算机网络, 数据存储, 项目管理, 信息技术, 软件安装, 技术支持与服务, Virtual Private Networks(VPN), 计算机硬件

  • 状态:新
    状态:免费试用

    您将获得的技能: Microsoft Teams, Microsoft 365, Team Management, Group Policy, Data Loss Prevention, Azure Active Directory, System Monitoring, User Accounts, User Provisioning, Identity and Access Management, Security Management, Authorization (Computing), System Configuration, Collaborative Software, Compliance Management, Product Lifecycle Management, Windows PowerShell, Network Planning And Design, Network Troubleshooting, Technical Support and Services

是什么让您今天来到 Coursera?

主要合作伙伴

  • Google Cloud
  • Pearson
  • IBM
  • Packt
  • Google
  • Microsoft
  • Check Point Software Technologies Ltd.