
您将获得的技能: Site Reliability Engineering, Service Level, Service Level Agreement, Reliability, Key Performance Indicators (KPIs), System Monitoring, Application Performance Management, Performance Measurement, Business Metrics, Continuous Monitoring, Operational Performance Management, Return On Investment, DevOps, Customer experience improvement, Incident Management, Software Development, Prioritization, Business Leadership
中级 · 课程 · 3-6 个月

Logical Operations
您将获得的技能: Information Technology Infrastructure Library, Problem Management, IT Service Management, Service Management, IT Management, Change Control, Information Technology Operations, Information Technology, Service Level, Operations Management, Technical Support and Services, Incident Management, Governance, Technical Management, Help Desk Support, Asset Management, Operations, Automation
初级 · 专项课程 · 1-3 个月

您将获得的技能: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, Service Improvement, Change Control, IT Management, Technical Management, Security Management, Technical Services, Enterprise Architecture, Continuous Improvement Process, Service Design, Managed Services, Agile Methodology, Governance, Risk Management Framework, Quality Improvement, Organizational Structure, Strategic Partnership
初级 · 专项课程 · 3-6 个月

Logical Operations
您将获得的技能: Customer Service, Greeting Customers, Workflow Management, Sales Strategy, Customer Support, Customer and Client Support, Customer experience improvement, Leadership, Cross Selling, Sales Support, Team Leadership, Active Listening, Customer Complaint Resolution, Organizational Skills, Stress Management, Verbal Communication Skills, Customer Communications Management, Communication, Conflict Management, Needs Assessment
混合 · 课程 · 1-3 个月

您将获得的技能: Apache Airflow, Service Level Agreement, Data Pipelines, Workflow Management, Scalability, MLOps (Machine Learning Operations), DevOps, Extract, Transform, Load, System Monitoring, Incident Response
初级 · 课程 · 1-4 周

您将获得的技能: Service Level Agreement, Contract Review, Supplier Management, Supplier Relationship Management, Contract Management, Risk Mitigation
初级 · 课程 · 1-4 周

您将获得的技能: Variance Analysis, Supplier Performance Management, Contract Management, Supplier Quality Management, Service Level Agreement, Contract Compliance, Performance Measurement, Contract Accounting, Performance Review, Compliance Management, Key Performance Indicators (KPIs)
初级 · 课程 · 1-4 周

PracticalGrowth
您将获得的技能: Workflow Management, Kanban Principles, Process Mapping, Lean Methodologies, Business Process, Standard Operating Procedure, Process Analysis, Continuous Improvement Process, Process Improvement, Operational Efficiency, Service Level, Performance Metric, Waste Minimization
中级 · 课程 · 1-4 周

IBM
您将获得的技能: 硬件故障排除, 生成式人工智能, 云计算, 客户服务, 人工智能, 服务台支持, 网络安全, 云计算架构, 云平台, 云服务, 技术支持, IT 服务管理, 数据存储, 信息技术, 云部署, 云基础设施, 外围设备, 专业网络, 云安全, 桌面支持
初级 · 专业证书 · 3-6 个月

您将获得的技能: Service Level Agreement, Service Level, Vendor Contracts, Customer Service, Business Relationship Management, Expectation Management, Performance Measurement, Cloud Services, Contract Negotiation, Key Performance Indicators (KPIs), Cloud Storage, Case Studies
中级 · 课程 · 1-4 周

Logical Operations
您将获得的技能: Customer Service, Customer Relationship Building, Customer Support, Customer experience improvement, Customer Complaint Resolution, Customer Retention, Customer Engagement, Greeting Customers, Communication, Interpersonal Communications, Telephone Skills, Active Listening, Conflict Management, De-escalation Techniques, Crisis Management, Crisis Intervention
混合 · 课程 · 1-3 个月

您将获得的技能: Microsoft Intune (Mobile Device Management Software), Endpoint Security, Microsoft Windows, Authentications, Application Deployment, Operating System Administration, Azure Active Directory, Windows PowerShell, Group Policy, Enterprise Application Management, Identity and Access Management, Cloud Applications, Enterprise Security, Mobile Security, System Configuration, Security Management, Microsoft Azure, User Provisioning, Android (Operating System), Patch Management
中级 · 专项课程 · 1-3 个月