
Starweaver
您将获得的技能: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Relationship Building, Customer Retention, Customer Success Management, Sales Management, Marketing Automation, Marketing Strategies, Business Development, Performance Management, Performance Measurement, Data-Driven Decision-Making, Predictive Modeling
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Customer Success Management, Generative AI Agents, AI Product Strategy, Customer Service, Customer experience improvement, AI Personalization, Customer Engagement, LLM Application, Business Process Automation, Data Ethics, Business Ethics, Information Privacy, Systems Integration
中级 · 课程 · 1-4 周

Salesforce
您将获得的技能: 数据驱动的决策制定, 销售流程, 客户服务, 仪表板, 客户关系管理 (CRM) 软件, 业务报告, Salesforce, 数据可视化, 销售业务, 客户支持, 销售策略, 客户成功管理, 销售管理
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Prompt Engineering, Customer Retention, Customer Acquisition Management, User Feedback, Responsible AI, Customer Service, Customer experience strategy (CX), Customer Success Management, Customer Engagement, Generative AI, Customer Support, Customer Analysis, AI Personalization, ChatGPT, Anthropic Claude, Artificial Intelligence, Business Process Automation, Data-Driven Decision-Making, Automation, Predictive Analytics
中级 · 专项课程 · 1-3 个月

Coursera
您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Service, Consumer Behaviour, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Personalized Service
初级 · 课程 · 1-4 周

您将获得的技能: Email Marketing, Social Media Marketing, Point of Sale, Social Media, Brand Loyalty, Customer Retention, Customer Relationship Management, Customer Engagement, Shipping and Receiving, Customer Analysis, E-Commerce, Relationship Building, Marketing Planning, Digital Marketing, Content Creation, User Feedback, Process Optimization, Content Strategy, Business Marketing, Contextual Advertising
初级 · 专项课程 · 3-6 个月

Universidades Anáhuac
您将获得的技能: Customer Success Management, Customer Service, Customer Retention, Customer Engagement, Customer Relationship Management, Customer and Client Support, Customer experience improvement, Customer Data Management, Customer Insights, Sales Management, Leadership, Business Metrics, Performance Metric, General Sales Practices, Sales Strategy, Cross-Functional Collaboration
初级 · 课程 · 1-3 个月

Coursera
您将获得的技能: HubSpot CRM, Customer Relationship Management, Customer Data Management, Email Marketing, Marketing Materials, Business Software, Sales Pipelines, Dashboard, Data Management, Customer Service, Marketing, Sales Operations, Collaborative Software, Team Oriented
初级 · 指导项目 · 不超过 2 小时

University of Pennsylvania
您将获得的技能: 数据驱动的决策制定, 回归分析, 工艺优化, 营销分析, 分析, 市场调查, 商业分析, 数据收集, 客户洞察, 预测分析, 客户分析, 描述性分析, 消费者行为
混合 · 课程 · 1-3 个月

CVS Health
您将获得的技能: 沟通, 积极倾听, 客户服务, 降级技巧, 收银机操作, 根源分析, 事务处理, 冲突管理, 解决问题, 时间管理, 同理心, 非语言交流, 零售店运营, 解决客户投诉
初级 · 课程 · 1-4 周

您将获得的技能: User Feedback, Customer Service, Customer experience strategy (CX), Customer Engagement, Customer Insights, Customer Analysis, Communication, Continuous Improvement Process, Case Studies, Culture Transformation, Focus Group, Data-Driven Decision-Making, Social Media
初级 · 课程 · 1-4 周

Knowledge Accelerators
您将获得的技能: 沟通, 流程管理, 客户支持, 客户服务, 客户参与, 批判性思维和解决问题, 人际沟通, 技术支持与服务, 改善客户体验, 用户关系管理, 服务台支持, 解决问题, 同理心, 解决客户投诉, 问候客户
初级 · 课程 · 1-3 个月