客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

IBM
您将获得的技能: 生成式人工智能, 企业架构, 负责任的人工智能, 自然语言处理, 数据科学, AI 产品战略, 管理团队, 信息架构, 数据扫盲, 数据架构, 数据驱动的决策制定, 大数据, 业务逻辑, 数字化转型, 机器人, 数据分析, AI 赋能, 数据挖掘, 云计算, 战略决策
初级 · 专项课程 · 1-3 个月

您将获得的技能: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Large Language Modeling, Responsible AI, Model Deployment, AI Security, Restful API, Application Deployment, Artificial Intelligence, Software Development Tools, Software Testing, Test Automation, Software Development, DevSecOps, CI/CD, Prototyping, Artificial Intelligence and Machine Learning (AI/ML), Java Programming
中级 · 专项课程 · 1-3 个月

Google Cloud
您将获得的技能: Google Cloud Platform, Cloud Infrastructure, Identity and Access Management, Data Loss Prevention, Distributed Denial-Of-Service (DDoS) Attacks, Prompt Engineering, Kubernetes, Cloud Security, Containerization, OAuth, Cloud Storage, Cloud Services, Application Deployment, Virtual Machines, Virtual Networking, Security Controls, Cloud Computing, Threat Management, Application Security, Data Security
中级 · 专项课程 · 3-6 个月

您将获得的技能: Application Performance Management, Distributed Denial-Of-Service (DDoS) Attacks, Google Cloud Platform, Kubernetes, Cloud Infrastructure, Identity and Access Management, Data Loss Prevention, Load Balancing, System Monitoring, Prompt Engineering, Network Monitoring, Cloud Computing Architecture, Containerization, Virtual Networking, Network Architecture, Role-Based Access Control (RBAC), Network Security, Network Routing, Cloud Security, Virtual Private Networks (VPN)
攻读学位
中级 · 专业证书 · 3-6 个月

您将获得的技能: Gemini, API Gateway, Cloud Applications, Kubernetes, Google Cloud Platform, Containerization, Cloud Infrastructure, Cloud Development, Application Deployment, Prompt Engineering, CI/CD, Serverless Computing, Cloud-Native Computing, Microservices, Data Persistence, Application Development, Identity and Access Management, Cloud Computing, Cloud Storage, Debugging
中级 · 专业证书 · 3-6 个月
University of Illinois Urbana-Champaign
您将获得的技能: 新产品开发, 客户洞察, 角色开发, 客户体验战略(CX), 案例研究, 产品开发, 需求评估, 改善客户体验, 商业研究, 消费者行为, 产品管理, 市场调查, 设计思维, 创新, 产品战略, 用户研究, 流程制图
初级 · 课程 · 1-3 个月
University of Pennsylvania
您将获得的技能: 客户洞察, 客户体验战略(CX), 品牌战略, 营销分析, 进入市场战略, 营销, 打造品牌, 营销策略与技巧, 战略营销, 消费者行为, 营销传播, 目标市场
混合 · 课程 · 1-3 个月

IBM
您将获得的技能: Apache Hadoop, 云基础设施, 生成式人工智能, 统计分析, 负责任的人工智能, 数据科学, 企业战略, 云计算架构, 云安全, 数字化转型, 产品生命周期管理, 云部署, 大数据, 数据分析, 竞争分析, 云计算, 统计可视化, 业务转型, 云服务, 云平台
初级 · 专项课程 · 3-6 个月

您将获得的技能: Cloud Infrastructure, Identity and Access Management, Kubernetes, Google Cloud Platform, Prompt Engineering, Application Deployment, Cloud Storage, Containerization, Infrastructure As A Service (IaaS), Cloud Deployment, Cloud Computing, CI/CD, Cloud-Native Computing, Terraform, Cloud Applications, Cloud Computing Architecture, Cloud Security, Cloud Management, Cloud Services, Network Planning And Design
中级 · 专业证书 · 3-6 个月

您将获得的技能: Application Performance Management, Distributed Denial-Of-Service (DDoS) Attacks, Google Cloud Platform, Cloud Infrastructure, Load Balancing, System Monitoring, Prompt Engineering, Kubernetes, Network Performance Management, Network Monitoring, Firewall, Cloud Computing Architecture, Containerization, Virtual Networking, Network Architecture, Network Planning And Design, Network Security, Cloud Storage, Network Routing, Virtual Private Networks (VPN)
中级 · 专业证书 · 3-6 个月

您将获得的技能: Cloud Infrastructure, Identity and Access Management, Kubernetes, Google Cloud Platform, Cloud Management, Prompt Engineering, Cloud Storage, Containerization, Infrastructure As A Service (IaaS), Cloud-Native Computing, Terraform, Cloud Applications, Cloud Computing Architecture, Cloud Services, Load Balancing, Application Deployment, Infrastructure as Code (IaC), Virtual Machines, Data Storage Technologies, Cloud Computing
中级 · 专业证书 · 3-6 个月

IBM
您将获得的技能: 服务台支持, 技术交流, 最终用户培训和支持, IT 服务管理, 系统支持, 问题跟踪, 服务水平, 技术文档, 远程访问ibility 系统, 技术支持, 客户服务, 桌面支持
初级 · 课程 · 1-3 个月