客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。


您将获得的技能: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, Service Improvement, Change Control, IT Management, Technical Management, Security Management, Technical Services, Enterprise Architecture, Continuous Improvement Process, Service Design, Managed Services, Agile Methodology, Governance, Risk Management Framework, Quality Improvement, Organizational Structure, Strategic Partnership
初级 · 专项课程 · 3-6 个月

您将获得的技能: Facebook, Marketing Analytics, Advertising, Digital Advertising, Social Media Content, Social Media Marketing, Social Media, Content Marketing, Scheduling, Target Audience, Social Media Management, Customer Engagement
混合 · 指导项目 · 不超过 2 小时

您将获得的技能: Cybersecurity, Cyber Attacks, Data Security, Computer Security Awareness Training, Threat Modeling, Security Awareness, Cyber Threat Intelligence, Threat Management, Network Security, Information Privacy, Malware Protection, Incident Response, Mitigation
初级 · 课程 · 1-4 周

Università Bocconi
您将获得的技能: Food and Beverage, Product Knowledge, Customer experience strategy (CX), Hospitality, Operational Excellence, Business Management, Global Marketing, Professional Networking, Consumer Behaviour, Thought Leadership, Product Management, Business Strategy, Growth Strategies, Brand Management, Innovation, Market Opportunities, Marketing
混合 · 课程 · 1-3 个月

Coursera
您将获得的技能: Google Docs, Collaborative Software, Document Management, Google Workspace, Data Sharing, Data Integration
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: User Story, Agile Methodology, Agile Project Management, Product Requirements, Customer experience strategy (CX), Presentations, Product Knowledge, Product Development, Customer Insights, Stakeholder Communications, Innovation
中级 · 指导项目 · 不超过 2 小时

University of Michigan
您将获得的技能: Responsible AI, Generative AI, Governance, Data Governance, Data Management, Compliance Management, Consumer Behaviour, AI Enablement, Social Impact, Business Risk Management, Business Operations, Data Ethics, AI Product Strategy, Artificial Intelligence, Risk Analysis, Automation, Stakeholder Management, Human Resources, Leadership and Management, Risk Management
初级 · 专项课程 · 1-3 个月

LearnQuest
您将获得的技能: 风险管理, 容量规划, 绩效报告, 敏捷项目管理, 估算, 团队导向, Agile 方法论, 冲刺计划, 管理报告, 优先次序, 项目协调, 冲刺回顾, 敏捷软件开发, 项目绩效, 积压工作, 用户故事, 项目风险管理
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: 客户支持, 云计算解决方案, 网站可靠性工程, 运行效率, 企业可持续发展, 云计算, 卓越运营, 云基础设施, 成本管理, Google 云端平台, 云计算管理, Devops, 系统监控, 可扩展性
初级 · 课程 · 1-3 个月
University of Pennsylvania
您将获得的技能: 社会影响, 客户分析, 可持续发展, 竞争分析, 新业务开发, 可行性研究, 利益相关者管理, 目标受众, 项目范围界定, 成本估算, 业务运营, 商业研究, 创业
混合 · 课程 · 1-4 周

CertNexus
您将获得的技能: 风险管理, 新兴技术, 危机管理, 管理团队, 管理, 公共关系, 媒体关系, 数据伦理, 道德标准与行为, 问责制, Operator 风险, 负责任的人工智能, 学习策略, 沟通策略, 商业道德, 测试计划, 业务领导, 组织领导力, 战略思维, 沟通
初级 · 专业证书 · 3-6 个月