
University of Pennsylvania
您将获得的技能: 数据收集, 消费者行为, 客户分析, 分析, 客户洞察, 数据驱动的决策制定, 预测分析, 描述性分析, 市场调查, 工艺优化, 商业分析, 营销分析, 回归分析
混合 · 课程 · 1-3 个月

CVS Health
您将获得的技能: 沟通, 个人发展, 呼叫中心经验, 客户数据管理, 数据输入, 解决问题, 情绪商数, 团队合作, 性能指标, 语言交流技能, 客户咨询, 问候客户, 时间管理, 客户服务, 呼入电话, 降级技巧, 成长意识, 解决客户投诉
初级 · 课程 · 1-3 个月

Microsoft
您将获得的技能: Productivity Software, Administrative Support, Sales Process, Customer Service, AI Personalization, Customer experience improvement, Sales Management, Sales, Customer Relationship Building, Process Mapping, Account Management, Microsoft Copilot, File Management, Communication, Workflow Management, Brainstorming, Scheduling
高级设置 · 课程 · 1-4 周

University of Virginia Darden School Foundation
您将获得的技能: 生成式人工智能, AI 个性化服务, 客户支持, 客户参与, ChatGPT, 改善客户体验, 提高绩效, 个性化服务, 客户服务, 性能分析, Prompt Engineering, 自助服务技术
初级 · 课程 · 1-4 周

您将获得的技能: Customer Relationship Management, Customer experience strategy (CX), Brand Loyalty, Customer Data Management, Customer Analysis, Customer Engagement, Organizational Strategy, Business Strategy, Competitive Analysis, Business Analysis, Analysis, Auditing, Market Analysis
混合 · 课程 · 1-4 周

Dubai College of Tourism
您将获得的技能: 数据驱动的决策制定, 关键绩效指标 (KPI), 趋势分析, 绩效衡量, 团队管理, 酒店管理, 客户需求规划, 餐厅管理, 收入管理, 餐厅运营, 数据分析, 性能分析, 收入预测, 预测, 业务指标
初级 · 课程 · 1-4 周
Kennesaw State University
您将获得的技能: Customer Retention, Customer Insights, Customer experience strategy (CX), Customer Relationship Management, Value Propositions, Innovation, Organizational Change, Cost Accounting, Organizational Structure, Business Transformation, Strategic Marketing, Consumer Behaviour
初级 · 课程 · 1-4 周

您将获得的技能: Business Analysis, Analysis, Business Process, Business Requirements, Business Process Modeling, Requirements Analysis, Stakeholder Engagement, Customer Relationship Management, Risk Management, Ethical Standards And Conduct
高级设置 · 课程 · 1-4 周
IE Business School
您将获得的技能: 跨职能合作, 打造品牌, 客户体验战略(CX), 消费者行为, 品牌战略, 客户洞察, 改善客户体验, 整合营销传播, 商业道德, 管理团队, 用户体验, 行为经济学, 员工参与, 品牌管理
中级 · 课程 · 1-3 个月

Fundação Instituto de Administração
您将获得的技能: Customer Relationship Management, Customer Data Management, Data-Driven Decision-Making, Sales Management, Big Data, Customer Insights, Customer Acquisition Management, Customer experience strategy (CX), Customer Retention, Target Market, Business Metrics, Analytics, Consumer Behaviour, Artificial Intelligence
初级 · 课程 · 1-4 周

Macquarie University
您将获得的技能: 消费者行为, 客户体验战略(CX), 数字化营销, 社交媒体营销, 整合营销传播, 大数据, 客户数据管理, 客户洞察, 预测分析, 用户关系管理, 数据分析, 营销分析, 营销效果, 营销策略
初级 · 课程 · 1-3 个月

您将获得的技能: Virtual Teams, Sales Training, Sales Presentation, Sales, Rapport Building, Branding, Relationship Building, Meeting Facilitation, Non-Verbal Communication, Virtual Environment, Customer Engagement, Drive Engagement, Global Marketing, Overcoming Objections, Executive Presence, Communication Strategies, Trustworthiness
初级 · 课程 · 1-4 周