客户关系管理课程可以帮助您学习客户细分、销售管道管理、数据分析和有效的沟通策略。您还可以掌握建立关系、留住客户的技巧,以及利用反馈来提高服务质量的技能。许多课程都会介绍 Salesforce、HubSpot 和 Zoho 等工具,展示如何使用这些平台跟踪客户互动、自动营销和分析销售业绩。

Vanderbilt University
您将获得的技能: Email Automation, Prompt Engineering, ChatGPT, Productivity Software, HubSpot CRM, Business Process Automation, Google Sheets, Workflow Management, Automation, Data Pipelines, Large Language Modeling, Unstructured Data
初级 · 课程 · 1-4 周

您将获得的技能: Responsible AI, Lead Generation, Upselling, Business Ethics, AI Personalization, Generative AI, Sales Strategy, Cross Selling, Marketing Strategies, Sales Pipelines, Email Marketing, Blogs, Customer Insights, Content Creation, Customer Engagement, Customer Retention, Customer Relationship Management, Emerging Technologies
初级 · 课程 · 1-4 周

LearnKartS
您将获得的技能: Salesforce, Customer Relationship Management, Data Migration, Data Management, System Configuration, Workflow Management, Data Validation, Cloud Computing, Business Reporting, Business Process Automation, Administration, Role-Based Access Control (RBAC), Data Security
初级 · 课程 · 1-4 周

IE Business School
您将获得的技能: 供应链规划, 促销策略, 客户体验战略(CX), 商品销售, 战略伙伴关系, 消费者行为, 冲突管理, 跨渠道营销, 营销渠道, 电子商务, 增长战略, 零售管理, 供应商关系管理, 市场机遇, 市场动态, 零售销售, 公司名称, 供应链
初级 · 课程 · 1-4 周

您将获得的技能: Salesforce Development, Salesforce, Artificial Intelligence, Responsible AI, AI Personalization, Data Quality, Predictive Modeling, Data Management, ChatGPT, Customer Relationship Management, Generative AI, Data Cleansing, Customer Engagement
中级 · 课程 · 1-3 个月
您将获得的技能: Salesforce, Contract Management, Business Reporting, Systems Integration, Customer Relationship Management (CRM) Software, Analytics, Sales Process, Workflow Management, Process Optimization, Business Process Automation, Business Process Management, Configuration Management, Automation, Compliance Management
中级 · 课程 · 1-4 周

UiPath
您将获得的技能: 桌面支持, 用户界面(UI), Excel 宏, 机器人流程自动化, UI 组件, 测试自动化, 自动化, 业务流程自动化, 人机交互, 用户界面 (UI) 设计
初级 · 课程 · 1-3 个月

您将获得的技能: HubSpot CRM, Customer Relationship Management (CRM) Software, Sales Process, Sales Pipelines, Customer Relationship Management, Closing (Sales), Sales Strategy, Organizational Skills, Sales Management, Relationship Management, Statistical Analysis
初级 · 指导项目 · 不超过 2 小时

IE Business School
您将获得的技能: Retail Management, Marketing Channel, Supply Chain Planning, Retail Sales, Merchandise Displays, Supply Chain, Product Assortment, Logistics Management, Business Strategy, Business Technologies, Competitive Analysis, Technology Strategies, Promotional Strategies, E-Commerce, Conflict Management, Growth Strategies, Customer experience improvement, Consumer Behaviour, Digital Transformation
初级 · 课程 · 1-4 周

Simplilearn
您将获得的技能: HubSpot CRM, Customer Relationship Management, Marketing Automation, Online Advertising, Keyword Research, Promotional Strategies, Social Media Marketing, Advertising Campaigns, Marketing Strategies, Web Analytics, Customer Acquisition Management, Product Promotion, Search Engine Optimization, Performance Metric, Customer Engagement, Advertising
初级 · 课程 · 1-4 周

您将获得的技能: Customer Relationship Management (CRM) Software, Sales Development, Technical Sales, Salesforce, Sales Prospecting, Sales, Lead Generation, Sales Strategy, Business Software, Productivity Software, Social Media, LinkedIn, Video Production
初级 · 课程 · 1-3 个月

您将获得的技能: Salesforce, Customer Relationship Management, Customer Relationship Management (CRM) Software, Responsible AI, Salesforce Development, Data Ethics, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), Customer Data Management, Business Process Automation, Automation, Analytics, Data-Driven Decision-Making, Predictive Modeling
中级 · 课程 · 1-4 周