技术支持课程可以帮助您学习故障排除技术、客户服务技能和网络配置。您可以掌握诊断硬件和软件问题、管理用户账户和实施安全协议方面的专业知识。许多课程都会介绍一些工具,如票务系统、远程桌面应用程序和监控软件,这些都有助于有效地解决技术问题,确保在各种环境中顺利运行。

您将获得的技能: Responsible AI, Desktop Support, Generative AI, Technical Support and Services, End User Training and Support, System Support, Prompt Engineering Tools, Technical Support, Product Support, ChatGPT, Artificial Intelligence, Automation
初级 · 课程 · 1-4 周

Board Infinity
您将获得的技能: Target Audience, Design, Ethical Standards And Conduct, Google Docs, Professional Networking, Collaborative Software, Application Programming Interface (API), User Feedback, Portfolio Management
初级 · 课程 · 1-4 周

Universidad de Palermo
您将获得的技能: Business Process Management, Business Process, IT Management, Business Process Improvement, Technical Management, Operations Management, Continuous Improvement Process, Information Technology, Information Systems, Business Operations, Enterprise Resource Planning, Quality Management, Customer Relationship Management, IT Infrastructure, Leadership and Management, Business Intelligence, Business Strategy
初级 · 课程 · 1-4 周

Fortinet, Inc.
您将获得的技能: Network Troubleshooting, Firewall, Network Monitoring, Network Security, Virtual Private Networks (VPN), Network Performance Management, Lightweight Directory Access Protocols, System Monitoring, Authentications, Performance Tuning, System Configuration, Cybersecurity, Malware Protection
中级 · 课程 · 1-3 个月

Minnesota State University, Mankato
您将获得的技能: Technical Communication, Technical Writing, Technical Documentation, Writing and Editing, Software Documentation, Proofreading, Writing, Report Writing, Usability, Target Audience, Prompt Engineering, Style Guides, Artificial Intelligence, Research, Design, User Experience, Document Management, Quality Assurance, User Research, Research Methodologies
初级 · 专项课程 · 1-3 个月

您将获得的技能: Apple software proficiency, Mac OS, User Accounts, System Support, Software Installation, Apple Hardware proficiency, File Management, Operating System Administration, System Configuration, General Networking, Data Storage, Data Management, Computer Networking, Data Security
中级 · 课程 · 1-3 个月

您将获得的技能: Computer Hardware, Operating Systems, Databases, Hardware Troubleshooting, Information Technology, Technical Support, System Configuration, Security Controls, Wireless Networks, Software Installation, Computer Networking, Computer Security Awareness Training, Peripheral Devices
初级 · 课程 · 3-6 个月

您将获得的技能: Hardening, Performance Tuning, Unix Commands, Unix, Ubuntu, Operating System Administration, Unix Shell, Debugging, Service Management, User Accounts, OS Process Management, Data Storage, Scripting
初级 · 专项课程 · 1-3 个月

IBM
您将获得的技能: 网络故障排除, 桌面支持, 网络管理, 硬件故障排除, 外围设备, 计算机硬件, 系统配置, 数据存储, 网络硬件, 技术支持与服务, 计算机显示器
高级设置 · 课程 · 1-3 个月

Microsoft
您将获得的技能: 网络安全, 身份和访问管理, 系统配置, 数据存储, 计算机硬件, 软件安装, Encryption, 数据安全, 数据管理, Data Management, Microsoft Windows, 信息系统安全, 应用安全, 灾难恢复, 防火墙
初级 · 课程 · 1-4 周

Pearson
您将获得的技能: Ubuntu, Linux, Bash (Scripting Language), Linux Commands, Command-Line Interface, Unix Commands, Operating System Administration, File Management, Red Hat Enterprise Linux, Software Installation, System Configuration
中级 · 课程 · 1-4 周

LearnQuest
您将获得的技能: 网络故障排除, 硬件故障排除, 外围设备, 技术支持, 桌面支持, 服务台支持, 系统配置, 计算机硬件, 系统支持, 网络硬件, 计算机网络, 无线网络, 操作系统
初级 · 课程 · 1-4 周