Technical Support

技术支持是协助用户解决与技术和软件相关的问题和故障的一项重要服务。Coursera 的 "技术支持技能目录 "将指导您掌握提供有效技术支持的基本要素。您将学习与硬件、软件、Networking 和其他 IT 相关问题有关的故障排除方法、客户服务技巧和问题解决策略。您还将熟悉各种技术系统、工具和平台,以提供解决方案并确保顺利操作。无论您是立志成为一名 IT 专业人士,还是仅仅希望提高自己的技术水平,这项技能都将使您能够在各种环境中提供一流的技术支持。
22凭据
64门课程

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通过已评分作业、视频和论坛向顶级授课教师学习。
通过完成一系列课程和项目,深入学习学科知识。
获得行业领导者颁发的职业证书,展示您学到的专业知识。

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浏览技术支持课程目录

  • 状态:免费试用

    您将获得的技能: Operating System Administration, Network Troubleshooting, Computer Networking, Information Systems Security, Cloud Management, Linux, IT Infrastructure, Cybersecurity, Microsoft Windows, Network Security, Network Protocols, TCP/IP, Application Security, Systems Administration, Remote Access Systems, Desktop Support, Technical Support, Lightweight Directory Access Protocols, Help Desk Support, Software Installation

  • 状态:免费试用

    您将获得的技能: 操作系统, 命令行界面, 网络管理, 服务台支持, 系统配置, 防火墙, Linux, Encryption, Network Security, 技术支持, 移动安全, 软件安装, 技术支持与服务, Microsoft Windows, 系统支持, 恶意软件保护, Mac OS, Operating System 管理, 桌面支持

  • 状态:免费试用

    您将获得的技能: Network Troubleshooting, Information Systems Security, Systems Administration, Desktop Support, Computer Networking, OSI Models, Cloud Infrastructure, Routing Protocols, Package and Software Management, Operating System Administration, Network Security, Application Security, Cybersecurity, Network Protocols, Technical Support, Computer Hardware, Cloud Computing, Software Installation, Customer Service, Debugging

  • 状态:新
    状态:免费试用

    您将获得的技能: Search Engine Optimization, Web Analytics and SEO, Keyword Research, Auditing, Information Architecture, Content Strategy, Web Analytics, Content Performance Analysis, Technical Support

  • 状态:免费试用

    您将获得的技能: 病人沟通, 问题跟踪, 技术支持, 服务台支持, 健康信息学, 医疗隐私, 医疗保健行业知识, 健康信息管理, 最终用户培训和支持, 电子病历, 信息技术, 桌面支持

  • 状态:免费试用

    您将获得的技能: IT Infrastructure, Operating System Administration, Computer Networking, Desktop Support, Systems Administration, Network Troubleshooting, Remote Access Systems, Network Security, OSI Models, Hardening, Package and Software Management, Cybersecurity, Disaster Recovery, User Accounts, File Systems, TCP/IP, Software Installation, Computer Security Awareness Training, Technical Support, Computer Hardware

  • 状态:免费试用

    您将获得的技能: Operating System Administration, Package and Software Management, IT Infrastructure, Network Troubleshooting, Computer Networking, Infrastructure Security, Encryption, Desktop Support, Network Security, Routing Protocols, TCP/IP, Cybersecurity, Lightweight Directory Access Protocols, Technical Support, Active Directory, Network Protocols, Computer Hardware, Cloud Computing, Customer Service, Debugging

  • 状态:免费试用

    您将获得的技能: Embedded Software, Performance Tuning, System Programming, Software Development Tools, Embedded Systems, Microarchitecture, Software Development, Development Environment, Hardware Architecture, Debugging, Application Security, Secure Coding, Computer Architecture, C (Programming Language), System Configuration, Application Development, C++ (Programming Language), System Requirements, Product Support, Technical Support

  • 您将获得的技能: Hardware Troubleshooting, Display Devices, Electrical Safety, Technical Support, System Support, Test Equipment, Quality Assurance

  • 状态:免费试用

    您将获得的技能: 撰写报告, IBM DB2, 单元测试, 系统分析, 作业控制语言 (JCL), 测试驱动开发(TDD), 技术支持, 调试, Agile 方法论, 软件开发生命周期, 虚拟化, z/OS, 伪代码, 主机计算, COBOL(编程语言), 软件开发方法, 关系数据库, 软件开发, 系统开发, 软件测试

  • 状态:免费试用

    您将获得的技能: Operating System Administration, Network Security, Package and Software Management, IT Infrastructure, Computer Networking, Information Systems Security, Systems Administration, Microsoft Windows, Technical Support and Services, Cybersecurity, OSI Models, Encryption, Technical Support, Network Troubleshooting, Disaster Recovery, Operating Systems, TCP/IP, Lightweight Directory Access Protocols, Computer Hardware, Software Installation

  • 状态:新

    您将获得的技能: Computer Hardware, Operating Systems, Databases, Hardware Troubleshooting, Information Technology, Technical Support, System Configuration, Security Controls, Wireless Networks, Software Installation, Computer Networking, Computer Security Awareness Training, Peripheral Devices

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