University of Pennsylvania
您将获得的技能: 消费者行为, 打造品牌, 战略营销, 营销分析, 目标市场, 客户体验战略(CX), 客户洞察, 营销策略与技巧, 进入市场战略, 品牌管理, 营销传播, 营销
混合 · 课程 · 1-3 个月

您将获得的技能: Customer Relationship Management (CRM) Software, Client Services, Relationship Building, Customer Insights
高级设置 · 课程 · 1-4 周

Coursera
您将获得的技能: Marketing Planning, Dashboard, Project Schedules, Marketing Strategies, Marketing Budgets, Content Performance Analysis, Competitive Analysis, Timelines, Project Planning, Marketing Analytics, Marketing Effectiveness, Strategic Marketing, Business Intelligence, Performance Analysis, Project Estimation, Data Integration, Cost Benefit Analysis, Budget Management, Market Research, Search Engine Marketing
中级 · 课程 · 1-3 个月

Coursera
您将获得的技能: Marketing Planning, Performance Measurement, Customer Retention, Analysis, Customer Insights, Brand Management
初级 · 课程 · 1-4 周

University of Pennsylvania
您将获得的技能: 创新, 竞争分析, 消费者行为, 品牌战略, 营销策略, 电子商务, 企业战略, 客户体验战略(CX), 品牌忠诚度, 市场趋势, 客户洞察, 商品展示, 全球营销, 零售店运营
初级 · 课程 · 1-4 周

Universidades Anáhuac
您将获得的技能: Customer Success Management, Customer Retention, Customer Engagement, Customer Relationship Management, Customer and Client Support, Customer experience improvement, Customer Data Management, Customer Relationship Management (CRM) Software, Customer Insights, Sales Management, Leadership, Performance Metric, Sales Strategy, Cross-Functional Collaboration
初级 · 课程 · 1-3 个月

University of Arizona
您将获得的技能: Integrated Marketing Communications, Persona Development, Consumer Behaviour, Marketing Psychology, Target Audience, Marketing Strategies, Strategic Marketing, Marketing, Customer Insights, Brand Strategy, Marketing Communications, Branding, Storytelling
中级 · 课程 · 1-4 周
您将获得的技能: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Personalized Service, Customer Relationship Building, Verbal Communication Skills, Communication, Empathy, Active Listening
混合 · 课程 · 1-4 周

Macquarie University
您将获得的技能: 消费者行为, 客户数据管理, 营销分析, 数字化营销, 整合营销传播, 大数据, 用户关系管理, 数据分析, 客户洞察, 营销策略, 客户体验战略(CX), 营销效果, 社交媒体营销, 预测分析
初级 · 课程 · 1-3 个月
Kennesaw State University
您将获得的技能: Customer Retention, Customer Insights, Customer experience strategy (CX), Customer Relationship Management, Value Propositions, Innovation, Organizational Change, Cost Accounting, Organizational Structure, Business Transformation, Strategic Marketing, Consumer Behaviour
初级 · 课程 · 1-4 周
University of California, Davis
您将获得的技能: 竞争分析, 搜索引擎优化, 品牌营销, 营销分析, B2B 销售, 文案写作, 营销策略与技巧, 旁听, 社交媒体战略, 写作, 数字媒体战略, 企业对消费者, 内容营销
中级 · 课程 · 1-4 周

Adobe
您将获得的技能: Promotional Strategies, Marketing Planning, Marketing Strategy and Techniques, Digital Marketing, Adobe Express, Target Audience, Marketing Materials, Marketing Effectiveness, Marketing Automation, Customer Relationship Management, Advertising, Customer Acquisition Management, Customer Engagement, Content Creation, Generative AI Agents
初级 · 课程 · 1-4 周