课程
University of Illinois Urbana-Champaign
专项课程
University of London
课程
IE Business School
专项课程
课程
University of Illinois Urbana-Champaign
专项课程
IE Business School
专项课程
IE Business School
专项课程
Coursera Instructor Network
课程
Coursera Instructor Network
课程
Coursera Instructor Network
专项课程
EDUCBA
课程
在整个课程(说明和评估)中使用的语言。
IE Business School
您将获得的技能: 改善客户体验, 用户体验, 打造品牌, 客户体验战略(CX), 客户洞察, 管理团队, 员工参与, 商业道德, 品牌管理, 消费者行为, 整合营销传播, 品牌战略, 跨职能合作, 行为经济学
中级 · 课程 · 1-3 个月
Coursera Instructor Network
您将获得的技能: Customer experience strategy (CX), Responsible AI, Customer Engagement, Predictive Analytics, Personalized Service, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Generative AI, Return On Investment
中级 · 课程 · 1-4 周
Coursera Instructor Network
您将获得的技能: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Surveys, Customer experience strategy (CX), Customer Service, Data Collection, Active Listening, Continuous Improvement Process, Data-Driven Decision-Making, Focus Group
初级 · 课程 · 1-4 周
IE Business School
您将获得的技能: 新闻学, 改善客户体验, 创造力, 打造品牌, 客户体验战略(CX), 内容创作, 沟通, 叙事, 品牌意识, 生产规划, 广告, 创意设计, 品牌战略, 营销设计, 品牌管理, 广告活动, 目标受众, 目标市场, 徽标设计, 内容营销
初级 · 专项课程 · 3-6 个月
Duke University
您将获得的技能: Agile Product Development, Customer Insights, Customer experience strategy (CX), Customer Engagement, New Product Development, Innovation, Business Strategies, Customer Analysis, Market Intelligence, Business Strategy, Consumer Behaviour, Market Dynamics
中级 · 课程 · 1-4 周
Coursera Instructor Network
您将获得的技能: Generative AI, Customer Insights, AI Personalization, Customer Analysis, ChatGPT, Customer experience strategy (CX), Real Time Data, Persona Development, Design Thinking, Predictive Analytics, Artificial Intelligence, Analysis, Design
中级 · 课程 · 1-4 周
Coursera Instructor Network
您将获得的技能: User Experience Design, Data Storytelling, Design Strategies, User Centered Design, Usability Testing, Product Improvement, Customer experience strategy (CX), User Research, Design Research, Figma (Design Software), User Feedback, Wireframing, Storytelling, Prioritization
中级 · 课程 · 1-4 周
University of Pennsylvania
您将获得的技能: 营销策略与技巧, 进入市场战略, 打造品牌, 客户体验战略(CX), 客户洞察, 战略营销, 沟通策略, 消费者行为, 品牌战略, 价格谈判, 营销传播, 品牌意识, 品牌忠诚度, 营销
混合 · 课程 · 1-3 个月
Duke University
您将获得的技能: Digital Transformation, Agile Product Development, Market Trend, Business Transformation, Operational Efficiency, Strategic Thinking, Customer Insights, Customer experience strategy (CX), Innovation, Market Opportunities, Business Strategy, Customer Engagement, Technology Strategies, New Product Development, Business Modeling, Business Technologies, Organizational Change, Business Strategies, Competitive Analysis, Customer Analysis
中级 · 专项课程 · 1-4 周
Coursera Instructor Network
您将获得的技能: Prompt Engineering, Customer Retention, Loyalty Programs, Customer Acquisition Management, Customer Engagement, Responsible AI, Customer experience strategy (CX), Customer Success Management, Customer Service, Generative AI, Customer Support, AI Personalization, ChatGPT, Customer Analysis, Anthropic Claude, Artificial Intelligence, Business Process Automation, Data-Driven Decision-Making, Automation, Predictive Analytics
中级 · 专项课程 · 1-3 个月
IE Business School
您将获得的技能: 客户体验战略(CX), 战略决策, 产品生命周期管理, 营销渠道, 营销策略, 战略营销, 营销, 沟通, 营销预算, 产品管理, 整合营销传播, 广告, 品牌管理, 价格谈判, 商品销售, 零售管理, 品牌营销, 营销传播, 品牌战略, 产品战略
初级 · 专项课程 · 3-6 个月
Starweaver
您将获得的技能: Revenue Management, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Capital Expenditure, Financial Statement Analysis, Cost Control, Social Media Marketing, Hospitality Management, Social Media, Innovation, Financial Forecasting, Finance, Operations Management, Prototyping, Strategic Planning, Capital Budgeting, Search Engine Optimization, Key Performance Indicators (KPIs)
中级 · 专项课程 · 3-6 个月