Customer experience strategy (CX)

客户体验战略(CX)侧重于设计和管理互动,以提高客户满意度和业务绩效。这项技能要求了解客户需求、Journey Map 和数据驱动的洞察力。客户体验战略方面的专业人员会制定政策、分析 Feedback 并实施相关举措,以创造无缝体验。有效的客户体验战略可提高客户忠诚度、品牌声誉和长期的业务成功。
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“customer experience strategy (cx)” 的结果

  • 状态:免费试用

    IE Business School

    您将获得的技能: 改善客户体验, 用户体验, 打造品牌, 客户体验战略(CX), 客户洞察, 管理团队, 员工参与, 商业道德, 品牌管理, 消费者行为, 整合营销传播, 品牌战略, 跨职能合作, 行为经济学

  • 状态:新
    状态:免费试用

    您将获得的技能: Customer experience strategy (CX), Responsible AI, Customer Engagement, Predictive Analytics, Personalized Service, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Generative AI, Return On Investment

  • 状态:免费试用

    您将获得的技能: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Surveys, Customer experience strategy (CX), Customer Service, Data Collection, Active Listening, Continuous Improvement Process, Data-Driven Decision-Making, Focus Group

  • 状态:免费试用

    IE Business School

    您将获得的技能: 新闻学, 改善客户体验, 创造力, 打造品牌, 客户体验战略(CX), 内容创作, 沟通, 叙事, 品牌意识, 生产规划, 广告, 创意设计, 品牌战略, 营销设计, 品牌管理, 广告活动, 目标受众, 目标市场, 徽标设计, 内容营销

  • 状态:免费试用

    您将获得的技能: Agile Product Development, Customer Insights, Customer experience strategy (CX), Customer Engagement, New Product Development, Innovation, Business Strategies, Customer Analysis, Market Intelligence, Business Strategy, Consumer Behaviour, Market Dynamics

  • 状态:免费试用

    Coursera Instructor Network

    您将获得的技能: Generative AI, Customer Insights, AI Personalization, Customer Analysis, ChatGPT, Customer experience strategy (CX), Real Time Data, Persona Development, Design Thinking, Predictive Analytics, Artificial Intelligence, Analysis, Design

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  • 状态:新
    状态:预览

    您将获得的技能: User Experience Design, Data Storytelling, Design Strategies, User Centered Design, Usability Testing, Product Improvement, Customer experience strategy (CX), User Research, Design Research, Figma (Design Software), User Feedback, Wireframing, Storytelling, Prioritization

  • 状态:免费试用

    University of Pennsylvania

    您将获得的技能: 营销策略与技巧, 进入市场战略, 打造品牌, 客户体验战略(CX), 客户洞察, 战略营销, 沟通策略, 消费者行为, 品牌战略, 价格谈判, 营销传播, 品牌意识, 品牌忠诚度, 营销

  • 状态:免费试用

    您将获得的技能: Digital Transformation, Agile Product Development, Market Trend, Business Transformation, Operational Efficiency, Strategic Thinking, Customer Insights, Customer experience strategy (CX), Innovation, Market Opportunities, Business Strategy, Customer Engagement, Technology Strategies, New Product Development, Business Modeling, Business Technologies, Organizational Change, Business Strategies, Competitive Analysis, Customer Analysis

  • 状态:新
    状态:免费试用

    Coursera Instructor Network

    您将获得的技能: Prompt Engineering, Customer Retention, Loyalty Programs, Customer Acquisition Management, Customer Engagement, Responsible AI, Customer experience strategy (CX), Customer Success Management, Customer Service, Generative AI, Customer Support, AI Personalization, ChatGPT, Customer Analysis, Anthropic Claude, Artificial Intelligence, Business Process Automation, Data-Driven Decision-Making, Automation, Predictive Analytics

  • 状态:免费试用

    IE Business School

    您将获得的技能: 客户体验战略(CX), 战略决策, 产品生命周期管理, 营销渠道, 营销策略, 战略营销, 营销, 沟通, 营销预算, 产品管理, 整合营销传播, 广告, 品牌管理, 价格谈判, 商品销售, 零售管理, 品牌营销, 营销传播, 品牌战略, 产品战略

  • 状态:新
    状态:免费试用

    您将获得的技能: Revenue Management, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Capital Expenditure, Financial Statement Analysis, Cost Control, Social Media Marketing, Hospitality Management, Social Media, Innovation, Financial Forecasting, Finance, Operations Management, Prototyping, Strategic Planning, Capital Budgeting, Search Engine Optimization, Key Performance Indicators (KPIs)

是什么让您今天来到 Coursera?

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