Kennesaw State University
您将获得的技能: Customer Retention, Expectation Management, Brand Loyalty, Customer Relationship Management, Customer experience strategy (CX), Human Resource Strategy, Diversity Marketing, Customer Analysis, Target Market, Customer Insights, Market Share, Consumer Behaviour
初级 · 课程 · 1-4 周

您将获得的技能: Network Troubleshooting, Network Performance Management, Technical Communication, Technical Support, Network Administration, Technical Documentation, Desktop Support, Help Desk Support, Problem Management, Network Analysis
初级 · 课程 · 1-4 周

University of California, Irvine
您将获得的技能: 文化多样性, 人际沟通, 沟通策略, 文化敏感性, 跨文化能力, 沟通, 冲突管理
混合 · 课程 · 1-3 个月
您将获得的技能: AI Personalization, Customer Insights, ChatGPT, Generative AI, Prompt Engineering, Customer experience improvement, Customer Engagement, LLM Application, Customer Service, Workflow Management, Self Service Technologies, Operational Efficiency, Artificial Intelligence, Automation, Analysis
初级 · 课程 · 1-4 周

您将获得的技能: AI Personalization, Generative AI, Responsible AI, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Prompt Engineering, Self Service Technologies, LLM Application, Natural Language Processing
初级 · 课程 · 1-4 周

PwC India
您将获得的技能: 诉讼支持, 合规审计, 商业风险管理, 标准操作程序, 税收, 旁听, 风险缓解, 金融监管, 税务合规, 法律, 税法, 监管合规, 法律风险
初级 · 课程 · 1-4 周
您将获得的技能: Customer experience strategy (CX), Responsible AI, Customer Engagement, Predictive Analytics, Personalized Service, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Generative AI, Return On Investment
中级 · 课程 · 1-4 周

University of California, Irvine
您将获得的技能: 利益相关者管理, 人际沟通, 投资组合管理, 组织效能, 沟通策略, 跨文化能力, 冲突管理, 分析, 案例研究
混合 · 课程 · 1-3 个月

您将获得的技能: Responsible AI, Legal Technology, Legal Research, Litigation Support, Mediation, Legal Strategy, Generative AI, Litigation and Civil Justice, Electronic Discovery, Predictive Modeling, Artificial Intelligence, Document Management, Automation, Case Management
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: Responsible AI, Generative AI, Team Oriented, Customer experience improvement, Self Service Technologies, Automation, Business Process Automation, Customer Engagement, Customer Service, Cross-Functional Collaboration, Artificial Intelligence, Business Ethics, Information Privacy
初级 · 课程 · 1-4 周

您将获得的技能: AI Personalization, Responsible AI, Data Ethics, Customer experience improvement, User Feedback, Generative AI, Self Service Technologies, Personalized Service, ChatGPT, Customer Support, Customer Service, Customer Analysis, Customer Insights, Automation, Customer Engagement, Artificial Intelligence, Ethical Standards And Conduct, Natural Language Processing, Data Security
初级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: Amazon Web Services, Call Center Experience, Customer Service, Customer Communications Management, Inbound Calls, Scalability, Outbound Calls, Customer Relationship Management, Network Routing, Real Time Data, Performance Analysis, Cost Reduction, Operational Efficiency, Capacity Planning
混合 · 课程 · 1-4 周