客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Pontificia Universidad Católica de Chile
您将获得的技能: Entrepreneurship, People Management, Business Management, Human Resources Management and Planning, Marketing, Accounting, Customer experience strategy (CX), Financial Management, Business Marketing, Financial Analysis, Innovation, Finance, Recruitment, Persona (User Experience)
混合 · 课程 · 1-3 个月

Microsoft
您将获得的技能: 客户洞察, 潜在客户开发, 客户数据管理, Power BI, 销售流程, 客户参与, 微软团队, 营销, 销售业务, 资源分配, 营销自动化, 客户关系管理 (CRM) 软件, 制定计划, 服务管理, 客户服务, 微软 365, 销售管理
初级 · 课程 · 1-3 个月

IIMA - IIM Ahmedabad
您将获得的技能: 管理团队, 沟通, 决策, 个人发展, 正念, 文化 Transformer, 自我意识, 建立关系, 组织领导力, 道德标准与行为, 业务领导, 商业道德, 古代历史, 情绪商数, 变革管理, 增强能力, 团队领导, 影响, 领导与管理, 组织变革
初级 · 课程 · 1-3 个月

Packt
您将获得的技能: Data Analysis Expressions (DAX), Customer Insights, Power BI, Data Modeling, Dashboard, Data Transformation, Data Import/Export, Data Manipulation, Data Literacy, Database Design, Interactive Data Visualization, Data Processing, Big Data, Business Intelligence, Data Integration, Star Schema, Time Series Analysis and Forecasting, Data Visualization Software, Data Cleansing, Trend Analysis
初级 · 专项课程 · 1-4 周

Intel
您将获得的技能: AI Enablement, Artificial Intelligence, AI Product Strategy, Business Technologies, Complex Problem Solving, Digital Transformation, Technology Strategies, Case Studies, Business Intelligence, Company, Product, and Service Knowledge, Customer experience strategy (CX), Customer Insights, Discussion Facilitation, Emerging Technologies, Responsible AI, Customer Analysis, Machine Learning, B2B Sales, Computer Hardware, Data Analysis
初级 · 专项课程 · 1-4 周

SkillsBooster Academy
您将获得的技能: Generative AI, AI Product Strategy, Brand Strategy, Content Creation, Business Communication, Storytelling, Media Production, Brand Awareness, Social Media Content, Digital Design, Business Ethics, Marketing Communications, Creative Thinking, Influencing, Business Transformation, Entrepreneurship, Creative Problem-Solving, Media and Communications, Customer Engagement, Digital Marketing
初级 · 课程 · 1-3 个月

Rutgers the State University of New Jersey
您将获得的技能: 区块链, 物联网, 人工智能, 留住客户, 增强现实与虚拟现实(AR/VR), 金融科技, 客户参与, 跨职能合作, 商业技术, 客户体验战略(CX), 商业营销, 创新, 新兴技术, 业务关系管理, 商业道德, 数字化转型
中级 · 课程 · 1-3 个月

Università Bocconi
您将获得的技能: 案例研究, 新业务开发, 企业战略, 品牌战略, 市场趋势, 业务建模, 产品开发, 消费者行为, 沟通策略, 营销管理, 品牌管理, 年度报告, 电子商务, 全球营销, 零售店运营
混合 · 课程 · 1-3 个月

您将获得的技能: Virtual Teams, Sales Presentation, Sales, Rapport Building, Relationship Building, Non-Verbal Communication, Virtual Environment, Customer Engagement, Drive Engagement, Microsoft Teams, Global Marketing, Brand Management, Overcoming Objections, Executive Presence, Communication Strategies, Trustworthiness
初级 · 课程 · 1-4 周

Universidad de Chile
您将获得的技能: Brand Management, Consumer Behaviour, Strategic Marketing, Marketing, Marketing Strategies, Marketing Strategy and Techniques, Customer experience strategy (CX), Customer Relationship Management, Customer Insights, Value Propositions, Market Dynamics
中级 · 课程 · 1-4 周

您将获得的技能: Content Creation, Content Marketing, Persona Development, Content Strategy, Ideation, Needs Assessment, Research
初级 · 课程 · 1-4 周

您将获得的技能: Data Ethics, Data-Driven Decision-Making, Data Analysis, Analytical Skills, Business Analytics, Data Storytelling, Data Science, Communication, Stakeholder Communications, Workflow Management, Project Management, Machine Learning
高级设置 · 课程 · 1-3 个月