客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。
Ludwig-Maximilians-Universität München (LMU)
您将获得的技能: 竞争分析, 企业战略, 市场动态, 留住客户, 新业务开发, 增长战略, 营销, 兼并与收购, 产品战略, 合规管理, 市场分析, 战略伙伴关系
混合 · 课程 · 1-3 个月

您将获得的技能: Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Process Mapping, Key Performance Indicators (KPIs), Customer Service, Hospitality Management, Hospitality, Customer Analysis, Innovation, Corporate Sustainability, Continuous Improvement Process, Feasibility Studies, Digital Transformation, Collaboration
初级 · 课程 · 1-4 周

您将获得的技能: OpenAI API, LLM Application, Vector Databases, Generative AI Agents, Tool Calling, Embeddings, Retrieval-Augmented Generation, Prompt Patterns, Artificial Intelligence and Machine Learning (AI/ML), Generative AI, Prompt Engineering, Agentic systems, Large Language Modeling, TypeScript, Responsible AI, Software Development, Real Time Data, Web Scraping, Software Design Patterns
中级 · 课程 · 1-4 周

Logical Operations
您将获得的技能: Interpersonal Communications, Business Communication, Verbal Communication Skills, Communication, Internal Communications, Corporate Communications, Business Correspondence, Social Skills, Collaboration, Conflict Management, Non-Verbal Communication, Active Listening, Relationship Building, Organizational Structure, Mediation, Customer Relationship Building, Contract Negotiation, Organizational Development, Negotiation, Vendor Management
混合 · 课程 · 1-3 个月

Hebrew University of Jerusalem
您将获得的技能: 验证和确认, 系统设计与实施, 计算机编程, 计算机结构, 数据存储, 计算机编程工具, 软件设计, 计算逻辑, 计算机工程, 调试, 计算机硬件
混合 · 课程 · 1-3 个月

您将获得的技能: Active Listening, Internal Communications, Proposal Writing, Negotiation, AI Personalization, Stakeholder Engagement, Business Communication, Social Skills, Business Writing, Contract Negotiation, Workplace inclusivity, Influencing, Emotional Intelligence, Interpersonal Communications, Communication, Communication Planning, Customer Engagement, Communication Strategies, Leadership and Management, Leadership Development
中级 · 专项课程 · 1-3 个月

Amazon Web Services
您将获得的技能: 可扩展性, 无服务器计算, 亚马逊 S3, 集装箱化, 数据库, 亚马逊网络服务, 云安全, 亚马逊云观察, 云计算架构, 虚拟网络化, 亚马逊 DynamoDB, 亚马逊弹性计算云 Computing, 云基础设施, 云计算, AWS 身份和访问管理 (IAM), 通用网络, 云存储
初级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Microsoft Copilot, Content Performance Analysis, Marketing and Public Relations, Editing, Customer Insights, Content Development and Management, Proofreading, Public Relations, Integrated Marketing Communications, Customer Analysis, Content Creation, Marketing Communications, Persona Development, Writing and Editing, Content Management, Content Marketing, Content Strategy, Generative AI, Marketing Strategies
初级 · 专项课程 · 3-6 个月

University of Virginia
您将获得的技能: 竞争分析, 市场动态, 案例研究, 经济学, 成本效益分析, 客户分析, 营销渠道, 需求规划, 产品战略, 消费者行为, 价格谈判, 统计方法, 回归分析, 收入管理, 成本会计
初级 · 课程 · 1-4 周

Northwestern University
您将获得的技能: 数据驱动的决策制定, 管理团队, 协作, 资源分配, 营销, 企业传讯, 组织领导力, 营销策略, 团队合作, 影响, 以人为本的设计, 危机管理, 设计思维, 团队领导, 谈判, 激励技能, 战略传播, 创新, 说服沟通, 构思
中级 · 专项课程 · 3-6 个月

您将获得的技能: Stakeholder Engagement, Business Intelligence, Stakeholder Communications, Data-Driven Decision-Making, Dashboard, Business Analytics, Real Time Data, Data Integration, Data Modeling, Data Storytelling, Project Design, Data Analysis, Key Performance Indicators (KPIs), Business Process Improvement, Business Process, Project Implementation, Data Pipelines
高级设置 · 课程 · 1-4 周

LearnQuest
您将获得的技能: Consultative Selling, Sales Prospecting, Personal Development, Sales Operations, Sales Management, Sales Training, Communication, User Research, Mentorship, Negotiation, Persona Development, Process Optimization, B2B Sales, Interpersonal Communications, Customer Analysis, Employee Coaching, Forecasting, Self-Awareness, Customer Relationship Management (CRM) Software, Account Management
初级 · 专项课程 · 1-3 个月