客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Coursera
您将获得的技能: Salesforce, Salesforce Development, Systems Integration, Customer Relationship Management, Customer Relationship Management (CRM) Software, Data Integration, Contract Management, AI Enablement, Responsible AI, Web Services, Business Reporting, Data Ethics, Integration Testing, Artificial Intelligence, Application Programming Interface (API), Software Design Patterns, Security Controls, Customer Data Management, Analytics, Data Security
高级设置 · 专项课程 · 1-4 周

您将获得的技能: OAuth, API Gateway, API Design, Restful API, Application Programming Interface (API), Cloud API, Continuous Deployment, CI/CD, Application Lifecycle Management, Secure Coding, Security Controls, Authorization (Computing), Continuous Integration, Application Security, Middleware, Software Documentation, Information Systems Security, Network Security, Data Security, JSON
中级 · 专项课程 · 3-6 个月

Yonsei University
您将获得的技能: 局域网, 电信, Network Protocol(网络协议, 硬件架构, 亚马逊网络服务, 亚马逊弹性计算云 Computing, 物联网, 云计算架构, 基础设施即服务(IaaS), 云计算, 新兴技术, 通用网络, 网络架构, 无线网络
初级 · 课程 · 1-3 个月

SAP
您将获得的技能: 企业资源规划, 企业架构, 产品路线图, 劳动力发展, 利益攸关方沟通, 项目关闭, 解决方案架构, 建立关系, 软件即服务, 项目实施, 测试脚本开发, 项目管理, 测试计划, 公司名称, 建立融洽关系, ABAP RESTful 编程模型(RAP), 需求分析, SAP S/4HANA, 协商方法, 系统设计与实施
初级 · 专业证书 · 3-6 个月

您将获得的技能: Storyboarding, User Experience Design, Design Reviews, Figma (Design Software), UI/UX Research, Graphic and Visual Design, Wireframing, User Story, Usability Testing, Information Architecture, Mockups, Adobe XD, Ideation, Responsive Web Design, Layout Design, User Experience, Design Elements And Principles, User Research, User Interface and User Experience (UI/UX) Design, User Centered Design
初级 · 专业证书 · 3-6 个月

Coursera
您将获得的技能: Sales Territory Management, Sales Pipelines, Cold Calling, Regional Sales, Customer Retention, Sales Presentation, Sales Presentations, Sales Strategy, Lead Generation, B2B Sales, Inside Sales, Consultative Selling, Sales Prospecting, Microsoft Copilot, Email Automation, Generative AI, Customer Relationship Management (CRM) Software, ChatGPT, AI Personalization, Customer Engagement
中级 · 专项课程 · 3-6 个月
University of Illinois Urbana-Champaign
您将获得的技能: 数据驱动的决策制定, 个性化服务, 人工智能, 增强现实, 社交媒体, 营销分析, 战略传播, 营销渠道, 数字化营销, 客户体验战略(CX), 数据伦理, 消费者行为, 整合营销传播, 新兴技术, 营销策略与技巧, 数字媒体战略, 营销传播
攻读学位
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: 云基础设施, 混合云计算, Operator Expense, 基础设施即服务(IaaS), 技术战略, 软件即服务, 云安全, 云计算, 云服务, 公共云, Google 云端平台, 平台即服务(PaaS), 数字化转型, 业务转型, 多云
初级 · 课程 · 1-3 个月

您将获得的技能: 人工智能, 负责任的人工智能, 数据驱动的决策制定, 客户服务, 商业智能, 数据伦理, AI 赋能, 生成式人工智能, 业务转型, 管理
初级 · 课程 · 1-4 周

University of Illinois Urbana-Champaign
您将获得的技能: 中间件, 云基础设施, 亚马逊 S3, 可扩展性, 虚拟化, 数据存储, 基础设施即服务(IaaS), 云计算, 云服务, 集装箱化, 云应用, 云平台, 平台即服务(PaaS), Virtual Machine, 云存储
中级 · 课程 · 1-3 个月

您将获得的技能: Technical Sales, Sales, Sales Pipelines, Sales Strategy, Sales Process, AI Personalization, Customer Relationship Management (CRM) Software, Meeting Facilitation, Marketing Automation, Discussion Facilitation, Customer Analysis, Virtual Teams, Stakeholder Analysis, Influencing, Consultative Approaches, Account Strategy, Customer Relationship Management, Performance Analysis, Continuous Improvement Process, Customer Success Management
中级 · 课程 · 1-4 周

The University of Sydney
您将获得的技能: 客户洞察, 业务建模, 用户反馈, 战略传播, 市场调查, 企业战略, 产品开发, 案例研究, 创新, 产品设计, 设计思维, 产品测试
中级 · 课程 · 1-3 个月