Service Management

服务管理是一种以客户为中心的方法,用于提供和管理满足客户需求和期望的服务。Coursera 的服务管理目录教您通过了解和实施各种服务管理框架、实践和技术来监督服务的成功交付和支持。您将了解服务战略、设计、过渡、运营和持续服务改进的原则。您还将深入了解服务生命周期管理、IT 在服务管理中的作用,以及质量保证、客户满意度和服务水平协议在建立有效服务管理中的重要性。通过掌握这些技能,您可以提高在各种业务和 IT 环境中管理和改进服务的能力。
6凭据
47门课程

最受欢迎

当前趋势

最新发布

筛选依据

主题
必需的

语言
必需的

在整个课程(说明和评估)中使用的语言。

了解产品
必需的

通过实践教程在 2 小时内掌握与工作相关的技能。
通过已评分作业、视频和论坛向顶级授课教师学习。
在交互式实践环境中学习新工具或新技能。
通过完成一系列课程和项目,深入学习学科知识。

级别
必需的

课程长度
必需的

字幕
必需的

教师
必需的

“service management” 的结果

  • 状态:新
    状态:免费试用

    您将获得的技能: Linux Administration, Linux, Operating System Administration, TCP/IP, Authorization (Computing), System Configuration, Hardening, Network Routing, Network Troubleshooting, Network Administration, Network Analysis, Network Protocols, File Systems, User Accounts, Service Management, OS Process Management

  • 状态:新

    您将获得的技能: Operating System Administration, TCP/IP, Security Controls, Service Management, File Management, SQL, User Accounts

  • 状态:预览

    您将获得的技能: 案例研究, 质量改进, 工艺优化, 业务过程, 运行分析, 员工管理, 服务设计, 客户服务, 能力管理, 决策, 运营管理, 劳动力管理, 服务管理, 精益方法, 运行效率, 流程图, 可持续商业

  • 状态:预览

    您将获得的技能: Application Deployment, Cloud Platforms, CI/CD, Cloud Computing, Cloud Infrastructure, Cloud Services, Platform As A Service (PaaS), Service Management, Cloud Security, Containerization, Application Development, System Monitoring, Command-Line Interface

  • 您将获得的技能: Linux Administration, Package and Software Management, Linux, Command-Line Interface, Linux Servers, Operating System Administration, Linux Commands, Unix Commands, Bash (Scripting Language), Software Installation, Systems Administration, File Management, Service Management, Authorization (Computing), Shell Script, Operating Systems, Servers, Data Storage, System Monitoring, System Configuration

  • 状态:新
    状态:免费试用

    您将获得的技能: Kubernetes, API Gateway, Network Administration, General Networking, Network Architecture, Network Security, Application Deployment, Containerization, Service Management

  • 状态:免费试用

    Cisco Learning and Certifications

    您将获得的技能: 操作系统, Linux 命令, 命令行界面, 系统配置, Linux, 网络管理, Microsoft Windows, 安全控制, 文件系统, 恶意软件保护, 系统监控, Network Security, 端点安全, Linux 管理, 服务管理, Windows 服务器, 活动目录, Windows PowerShell, Operating System 管理

  • 状态:免费试用

    您将获得的技能: 创新, 接待服务, 改善客户体验, 酒店管理, 客户体验战略(CX), 客户服务, 收入管理, 营销, 医疗保健, 商业营销, 产品营销, 服务管理, 医疗保健行业知识

  • 状态:免费试用

    Fundação Instituto de Administração

    您将获得的技能: Digital Transformation, IT Service Management, Information Technology Infrastructure Library, Service Management, Interoperability, Business Transformation, Data Strategy, DevOps, Information Systems Security, Cybersecurity, Systems Integration, Innovation, Application Programming Interface (API), Service Design, Service Level, Organizational Strategy, Mobile Banking, Social Media, E-Commerce, Organizational Development

  • 状态:新
    状态:免费试用

    您将获得的技能: Linux Administration, Linux, Linux Commands, Operating System Administration, User Acceptance Testing (UAT), Systems Administration, System Testing, Command-Line Interface, Service Management, User Accounts, File Management

  • 状态:预览

    您将获得的技能: Sanitation, Water Resource Management, Environment and Resource Management, Climate Change Adaptation, Sustainable Development, Policy Development, Cultural Responsiveness, Community Development, Governance, Service Management, Solution Design, Innovation, Case Studies

  • 状态:新
    状态:预览

    您将获得的技能: Scalability, Microservices, Cloud-Native Computing, Kubernetes, System Monitoring, Application Security, Service Management, Security Controls, Security Engineering, IT Service Management, Identity and Access Management, Software-Defined Networking, Configuration Management

是什么让您今天来到 Coursera?

主要合作伙伴

  • Google Cloud
  • Packt
  • EDUCBA
  • Pearson
  • Fundação Instituto de Administração
  • Starweaver
  • Microsoft
  • Vanderbilt University