
您将获得的技能: Service Management, Information Technology Infrastructure Library, Service Improvement, IT Service Management, Technical Management, IT Management, Continuous Improvement Process, Quality Improvement, Process Management, Operations Management, Information Technology, Business Process Management, Stakeholder Management, Governance, Change Management, Risk Management, Value Propositions
初级 · 课程 · 1-3 个月
您将获得的技能: ServiceNow, Problem Management, Incident Management, IT Service Management, Information Technology Infrastructure Library, Release Management, Service Management, Change Management, Information Technology Operations, Information Technology, Problem Solving, Root Cause Analysis, Operational Efficiency, Automation, Workflow Management
初级 · 课程 · 1-4 周

您将获得的技能: IT Service Management, Information Technology Infrastructure Library, Change Control, IT Management, Service Management, Security Management, Technical Services, Enterprise Architecture, Managed Services, Risk Management Framework, IT Security Architecture, Capacity Management, Release Management, Incident Management, Service Level
中级 · 课程 · 1-4 周

您将获得的技能: Service Management, Information Technology Infrastructure Library, IT Service Management, Systems Integration, Control Objectives for Information and Related Technology (COBIT), Service Level Agreement, Supplier Relationship Management, Organizational Structure, Cross-Functional Collaboration, Governance, Process Improvement and Optimization, Risk Management, Continuous Improvement Process, Organizational Change, Lean Methodologies
初级 · 课程 · 1-3 个月

您将获得的技能: Customer Service, Customer experience strategy (CX), Customer Analysis, Process Mapping, Customer Insights, Process Design, Customer Support, Cross-Channel Marketing, Marketing Operations, Business Process, Web Analytics, Marketing
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Patient Registration, Medical Records, Medical Billing and Coding, Medical Office Procedures, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Patient Communication, Health Information Management, Revenue Cycle Management, Electronic Medical Record, Records Management, Clinical Documentation, Patient Safety, Care Coordination, Data Entry, Scheduling, Inventory Management System, Medical Terminology, Regulatory Compliance, Key Performance Indicators (KPIs), Quality Assurance
初级 · 专项课程 · 3-6 个月

Logical Operations
您将获得的技能: Information Technology Infrastructure Library, Problem Management, IT Service Management, Service Management, IT Management, Change Control, Information Technology Operations, Information Technology, Service Level, Operations Management, Technical Support and Services, Incident Management, Governance, Technical Management, Help Desk Support, Asset Management, Operations, Automation
初级 · 专项课程 · 1-3 个月

ESSEC Business School
您将获得的技能: 数据驱动的决策制定, 财务分析, 接待服务, 业务建模, 战略营销, 竞争分析, 酒店管理, 营销渠道, 预测, 财务预测, 预算, 资产管理, 目标市场, 创造需求, 利益攸关方沟通, 战略规划, 营销, 数字化营销, 酒店 Operator, 收入管理
初级 · 专项课程 · 3-6 个月

您将获得的技能: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, Service Improvement, Change Control, IT Management, Technical Management, Security Management, Technical Services, Enterprise Architecture, Continuous Improvement Process, Service Design, Managed Services, Agile Methodology, Governance, Risk Management Framework, Quality Improvement, Organizational Structure, Strategic Partnership
初级 · 专项课程 · 3-6 个月

Logical Operations
您将获得的技能: Information Technology Infrastructure Library, Problem Management, IT Service Management, Service Management, Service Level, Incident Management, IT Management, Change Control, Information Technology Operations, Information Technology, Operations Management, Technical Support and Services, Technical Management, Help Desk Support, Asset Management, Operations
混合 · 课程 · 1-4 周

您将获得的技能: Delegation Skills, Meeting Facilitation, Process Optimization, Organizational Change, Technical Management, Virtual Teams, Conflict Management, Team Management, People Management, Leadership and Management, Leadership Development, Project Management, Performance Management, Time Management, Personal Development, Relationship Building, Human Resources Management and Planning, Teamwork, Communication, Organizational Leadership
中级 · 专项课程 · 1-3 个月

Logical Operations
您将获得的技能: Information Technology Infrastructure Library, Service Management, IT Service Management, Information Technology, Information Technology Operations, Service Level, Operations Management, Asset Management, Operations
混合 · 课程 · 1-4 周