
Coursera
您将获得的技能: AI Personalization, Customer Engagement, Data-Driven Decision-Making, Customer experience strategy (CX), Customer Service, Customer experience improvement, Customer Communications Management, Journey Mapping, Personalized Campaigns, AI Enablement, Personalized Service, Customer Insights, Customer Retention, Business Analytics, User Feedback, Analytics, Artificial Intelligence, Generative AI, Predictive Analytics, Automation
中级 · 课程 · 1-4 周

University of Virginia Darden School Foundation
您将获得的技能: 目标受众, 改善客户体验, ChatGPT, 生成式人工智能, 客户沟通管理, 性能分析, 客户服务, 提高绩效, 人工智能个性化, 自助服务技术, 个性化服务, 客户参与, 客户支持, 人工智能集成
初级 · 课程 · 1-4 周

University of Illinois Urbana-Champaign
您将获得的技能: Health Equity, Health Disparities, Nutrition and Diet, Good Manufacturing Practices, Food Quality Assurance And Control, Nutrition Education, AI Personalization, Food Safety and Sanitation, Policy Development, Clinical Nutrition, Regulatory Affairs, Public Health, Regulatory Compliance, Health Policy, Health Informatics, Advocacy, Health Assessment, Health Technology, Microbiology, Case Studies
中级 · 专项课程 · 3-6 个月

您将获得的技能: AI Personalization, Education Software and Technology, Driving engagement, Responsible AI, Learning Management Systems, Data-Driven Decision-Making, Prompt Engineering, Analytics, Data Ethics, Artificial Intelligence, Generative AI, Quality Assurance, Data Analysis, Analytical Skills
中级 · 课程 · 1-4 周

Logical Operations
您将获得的技能: Customer Service, Customer Relationship Building, Customer Support, Customer experience improvement, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Customer Engagement, Greeting Customers, Service Recovery, Personalized Service, Brand Loyalty, Communication, Friendliness, Customer Analysis, Communication Strategies, Active Listening, Conflict Management, Crisis Management, Crisis Intervention
混合 · 课程 · 1-3 个月

您将获得的技能: AI Personalization, Responsible AI, Data Ethics, Customer experience improvement, User Feedback, Generative AI, Self Service Technologies, Personalized Service, Customer Support, Call Center Experience, Customer Service, Customer Analysis, Customer Insights, Automation, Customer Engagement, AI literacy, Artificial Intelligence, Law, Regulation, and Compliance, Compliance Training, AI Integrations
初级 · 课程 · 1-4 周

Alex Genadinik
您将获得的技能: Customer Service, Client Support, Customer and Client Support, Customer Support, Client Services, Customer Retention, Customer Relationship Building, Social Media Marketing, Social Media Management, Customer Inquiries, Customer Engagement, Service Management, Drive Engagement, Customer experience improvement, Customer Complaint Resolution, Customer experience strategy (CX), Personalized Service, Service Recovery, Active Listening, Conflict Management
混合 · 课程 · 1-4 周
您将获得的技能: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Guest Relations, Hospitality Services, Hospitality and Food Services, Hospitality, Professionalism, Teamwork, Coordination, Customer experience improvement, Collaboration, Communication Strategies, Communication, Empathy, Active Listening
混合 · 课程 · 1-4 周

Fractal Analytics
您将获得的技能: Responsible AI, A/B Testing, Design Thinking, Ideation, Generative AI, User Centered Design, Design and Product, Data Ethics, Experience Design, Innovation, User Research, Data Storytelling, Dashboard, AI literacy, Data Analysis, Artificial Intelligence, Prompt Engineering, Critical Thinking, Business Consulting, Problem Solving
初级 · 专项课程 · 1-3 个月

SkillUp
您将获得的技能: 改善客户体验, 客户支持, 负责任的人工智能, 生成式人工智能, 道德标准与行为, 程序开发, 及时工程, 标准操作程序, 生成式人工智能代理, 客户分析, 人工智能个性化, 客户洞察, 产品支持, 个性化服务, 自动化, 人工智能集成, Prompt Engineering
中级 · 课程 · 1-4 周

您将获得的技能: Personalized Campaigns, Prompt Engineering, Prompt Engineering Tools, AI Personalization, Personalized Service, Marketing Communications, Customer Communications Management, Content Development and Management, Customer Engagement, Promotions and Campaigns
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 积极倾听, 合作, 交流, 建立客户关系, 成长意识, 同理心, 数据录入, 解决客户投诉, 向上销售, 客户服务, 降级技巧, 时间管理, 团队合作, 销售技巧, 问候客户, 零售销售, 交叉销售, 面试技巧, 客户支持, 呼叫中心经验
初级 · 专业证书 · 3-6 个月