客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。
University of Illinois Urbana-Champaign
您将获得的技能: 产品战略, 打造品牌, 管理会计, 战略营销, 性能分析, 运营管理, 整合营销传播, 营销, 质量控制, 绩效衡量, 持续改进流程, 业务, 供应链管理, 营销策划, 运行分析, 制造 Operator, 组织战略, 业务运营, 成本会计, 供应链
攻读学位
中级 · 专项课程 · 3-6 个月

LearnKartS
您将获得的技能: Retrieval-Augmented Generation, Marketing Automation, Email Automation, AI Product Strategy, Make.com, Generative AI Agents, MarTech, Email Marketing, LLM Application, AI Workflows, AI Personalization, AI Enablement, Business Process Automation, OpenAI API, ChatGPT, Data-Driven Decision-Making, Business Analysis, Prompt Engineering, Generative AI, Product Automation
初级 · 课程 · 1-4 周

Cisco Learning and Certifications
您将获得的技能: Network Troubleshooting, Dynamic Host Configuration Protocol (DHCP), Wide Area Networks, Network Support, Network Performance Management, Network Administration, System Configuration, System Monitoring, Network Protocols, Network Planning And Design, Telecommunications, Network Routing, Communication Systems, Endpoint Security, Capacity Management, Application Performance Management, Configuration Management, Scalability, Service Management
初级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: 云基础设施, 应用程序部署, 负载平衡, CI/CD, 关键绩效指标 (KPI), 云计算架构, 云安全, 虚拟网络化, 灾难恢复, 网站可靠性工程, 系统设计与实施, 网络架构, 云计算, 还原式 API, Devops, Service Level Agreement, Kubernetes, Google 云端平台, 云存储, 微服务
高级设置 · 课程 · 1-3 个月

您将获得的技能: 操作系统, 系统软件, 命令行界面, 计算机系统, Linux 管理, 云安全, 虚拟化, 云计算, Linux 命令, 用户账户, 集装箱化, Mac OS, Linux 服务器, Windows PowerShell, Virtual Machine, 文件系统, Windows 服务器, 防火墙, Operating System 管理, 活动目录
初级 · 课程 · 1-3 个月

您将获得的技能: Email Marketing, Campaign Management, Copywriting, Marketing Strategy and Techniques, Email Automation, Personally Identifiable Information, Digital Marketing, Marketing Automation, Newsletters, HubSpot CRM, Marketing Analytics, Promotional Strategies, Data Ethics, A/B Testing, Smart Goals, Customer Retention, Key Performance Indicators (KPIs), Goal Setting
初级 · 课程 · 1-3 个月

Universitat Autònoma de Barcelona
您将获得的技能: Public Speaking, Presentations, Verbal Communication Skills, Non-Verbal Communication, Drive Engagement, Target Audience, Communication, Persuasive Communication, Strategic Communication, User Feedback, Customer Engagement, Assertiveness, Microsoft PowerPoint, Time Management, Adaptability
初级 · 课程 · 1-3 个月

您将获得的技能: Real Time Data, Model Deployment, Anomaly Detection, Artificial Intelligence and Machine Learning (AI/ML), Telecommunications, Tensorflow, Deep Learning, Artificial Intelligence, Emerging Technologies, Network Performance Management, Generative AI, Generative AI Agents, Wireless Networks, Computer Networking, Network Architecture, Responsible AI, Digital Communications, Network Protocols, System Design and Implementation, Communication
中级 · 课程 · 1-4 周

University of Maryland, College Park
您将获得的技能: Customer Retention, Loyalty Programs, Brand Loyalty, Customer Relationship Management, Customer Insights, Marketing Analytics, Customer Acquisition Management, Marketing Effectiveness, Customer Engagement, Marketing Strategies, Return On Investment, Growth Strategies
初级 · 课程 · 1-4 周

您将获得的技能: Google Cloud Platform, Cloud Management, Cloud Infrastructure, Application Deployment, Kubernetes, Cloud Computing, Cloud Platforms, Public Cloud, Identity and Access Management, Cloud Security, Network Administration, Cloud Storage, Devops Tools, Virtual Machines, System Monitoring, Containerization, Application Performance Management, Virtual Networking, Firewall
中级 · 课程 · 1-3 个月

Copenhagen Business School
您将获得的技能: 客户洞察, 数据收集, 市场调查, 营销心理学, 道德标准与行为, 心理学, 营销, 决策, 消费者行为, 商业道德, 广告, 品牌管理, 人类学习
初级 · 课程 · 1-3 个月

The State University of New York
您将获得的技能: 业务建模, 文案写作, 电子商务, 打造品牌, 创业, 竞争分析, 演讲, 客户参与, 内容创作, 营销, 价值主张, 摄影, 角色开发, 网页设计与开发, 视频制作, 市场营销和公共关系
初级 · 课程 · 1-4 周