
Rice University
您将获得的技能: 沟通, 培训, 人员管理, 冲突管理, 建立关系, 影响, 导师, 管理团队, 积极倾听, 利益相关者管理, 关系管理, 会议促进, 建设性反馈, 专业网络
高级设置 · 课程 · 1-3 个月

Coursera
您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Service, Consumer Behaviour, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Personalized Service
初级 · 课程 · 1-4 周

您将获得的技能: Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Customer Acquisition Management, Customer Analysis, Customer Data Management, Customer Retention, Customer Relationship Building, Marketing Automation, Value Propositions, Portfolio Management, Performance Measurement, Automation
混合 · 课程 · 1-4 周

Knowledge Accelerators
您将获得的技能: 沟通, 客户支持, 人际沟通, 流程管理, 用户关系管理, 服务台支持, 改善客户体验, 客户参与, 批判性思维和解决问题, 技术支持与服务, 问候客户, 解决问题, 同理心, 客户服务, 解决客户投诉
初级 · 课程 · 1-3 个月

您将获得的技能: Customer Insights, Digital Marketing, Customer Analysis, Marketing Strategies, Customer experience strategy (CX), Marketing Planning, Content Marketing, Social Media Marketing, Marketing Channel, Target Audience, Persona Development, Marketing Analytics, Brand Marketing, Goal Setting, Smart Goals, E-Commerce
初级 · 课程 · 1-4 周

IE Business School
您将获得的技能: 跨渠道营销, 消费者行为, 电子商务, 促销策略, 供应商关系管理, 供应链规划, 冲突管理, 市场机遇, 营销渠道, 增长战略, 市场动态, 战略伙伴关系, 客户体验战略(CX), 零售销售, 供应链, 公司名称, 商品销售, 零售管理
初级 · 课程 · 1-4 周

您将获得的技能: Brand Loyalty, Personalized Service, Employee Surveys, Contextual Advertising
初级 · 课程 · 1-4 周

University of Colorado Boulder
您将获得的技能: 沟通策略, 目标市场, 组织战略, 商业营销, 市场机遇, 文化多样性, 组织结构, 营销策略, 跨文化能力, 人力资源, 管理培训与发展, B2B 销售, 全球营销, 人力资源管理与规划, 文化
初级 · 课程 · 1-3 个月

Duke University
您将获得的技能: Agile Product Development, Customer Insights, Customer experience strategy (CX), Customer Engagement, New Product Development, Innovation, Business Strategies, Customer Analysis, Market Intelligence, Business Strategy, Consumer Behaviour, Market Dynamics
中级 · 课程 · 1-4 周

IE Business School
您将获得的技能: Market Opportunities, Market Analysis, Market Research, Competitive Analysis, Marketing Management, Strategic Decision-Making, Customer Analysis, Marketing Strategies, Marketing, Strategic Thinking, Business Strategy, Marketing Strategy and Techniques, Business Analysis, Strategic Planning
初级 · 课程 · 1-4 周

您将获得的技能: Sales Presentation, Product Knowledge, Selling Techniques, Target Audience, Customer Relationship Building, Sales Prospecting, Verbal Communication Skills, Closing (Sales), Business-To-Consumer, Sales, Communication, Customer Analysis, Sales Strategy, Customer Engagement, Product Demonstration, Consumer Behaviour
中级 · 课程 · 1-4 周

您将获得的技能: Sales Presentation, Overcoming Objections, Value Propositions, Presentations, Sales, Sales Process, Persuasive Communication, Influencing, Negotiation, Communication, Public Speaking, Interviewing Skills, Customer Insights, Rapport Building
初级 · 课程 · 1-4 周