技术支持课程可以帮助您学习故障排除技术、客户服务技能和网络配置。您可以掌握诊断硬件和软件问题、管理用户账户和实施安全协议方面的专业知识。许多课程都会介绍一些工具,如票务系统、远程桌面应用程序和监控软件,这些都有助于有效地解决技术问题,确保在各种环境中顺利运行。

您将获得的技能: Miro AI, Customer Engagement, Responsible AI, AI Product Strategy, No-Code Development, Customer experience improvement, Email Automation, Customer Service, Customer Analysis, Automation, Generative AI, Customer Data Management, Customer Communications Management, Customer Relationship Management (CRM) Software, Customer Support, Workflow Management, Artificial Intelligence, Customer and Client Support, Agentic systems, Ethical Standards And Conduct
初级 · 课程 · 1-4 周

Yale University
您将获得的技能: 心理学, 健康与保健 Coach, 社交技能, 认知行为疗法, 行为健康, 设定目标, 积极行为支持, 弹性, 成长意识, 正念
混合 · 课程 · 1-3 个月

Meta
您将获得的技能: 应用编程接口 (API), 调试, 软件可视化, 事件驱动编程, 可用性, 软件版本控制, 网页内容无障碍指南, JavaScript 框架, 层叠样式表(CSS), 用户界面(UI), 用户体验设计, Linux 命令, Javascript, 伪代码, 单元测试, 网络应用, 用户研究, 设计研究, 用户界面和用户体验(UI/UX)设计, 用户体验
攻读学位
初级 · 专业证书 · 3-6 个月

IBM
您将获得的技能: 团队建设, Prompt Engineering, 生成式人工智能, 负责任的人工智能, 技术产品管理, 产品管理, 创造力, LLM 申请, 原型设计, 利益攸关方沟通, 商业化, 产品生命周期管理, Google 双子座, 人工智能, 人工智能和机器学习(AI/ML), AI 产品战略, 提示模式, ChatGPT, 改善客户体验, 投资回报
中级 · 专项课程 · 1-3 个月

University of London
您将获得的技能: 教育软件和技术, 最终用户培训和支持, 创新, 数字教学法, 数字化转型, 技术战略, 数字扫盲, 技术支持
初级 · 课程 · 1-3 个月

IBM
您将获得的技能: Python 程序设计, SQL, 模型部署, 数据科学, 数据库, 存储过程, 大数据, 数据扫盲, 数据可视化软件, Jupyter, 同行评审, 数据建模, GitHub, Query 语言, 计算机编程工具, 数据挖掘, 关系数据库, 数据收集, 商业分析, 云计算
攻读学位
初级 · 专项课程 · 3-6 个月

您将获得的技能: AI Enablement, Sales Process, Content Strategy, Team Building, Marketing Strategies, Cost Reduction, Customer Support
中级 · 课程 · 1-3 个月

您将获得的技能: Cloud Infrastructure, Identity and Access Management, Kubernetes, Google Cloud Platform, Prompt Engineering, Application Deployment, Cloud Storage, Containerization, Infrastructure As A Service (IaaS), Cloud Deployment, Cloud Computing, CI/CD, Cloud-Native Computing, Terraform, Cloud Applications, Cloud Computing Architecture, Cloud Security, Cloud Management, Cloud Services, Network Planning And Design
中级 · 专业证书 · 3-6 个月

您将获得的技能: Operating System Administration, Network Security, Package and Software Management, IT Infrastructure, Computer Networking, Information Systems Security, Systems Administration, Microsoft Windows, Cybersecurity, OSI Models, Encryption, Technical Support, Network Troubleshooting, Disaster Recovery, Operating Systems, Help Desk Support, TCP/IP, Lightweight Directory Access Protocols, Computer Hardware, Software Installation
初级 · 专业证书 · 3-6 个月

Skillshare
您将获得的技能: Web Analytics and SEO, Technical Support, Extensible Markup Language (XML)
初级 · 专项课程 · 3-6 个月

Samsung
您将获得的技能: Technical Support, Hardware Troubleshooting, Customer Service, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication
初级 · 课程 · 1-4 周

您将获得的技能: CrewAI, Prompt Engineering, Anthropic Claude, Email Automation, Generative AI, ChatGPT, AI Orchestration, AI Workflows, AI Enablement, Responsible AI, AI Product Strategy, Agentic Workflows, Automation, Workflow Management, Report Writing, Productivity, Innovation, Operational Efficiency, Performance Reporting, Customer Support
中级 · 专项课程 · 1-3 个月