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  • Customer Experience

客户体验课程

客户体验课程可以帮助您学习客户旅程 Map、Feedback 分析、服务设计和个性化策略。您可以掌握以同理心为驱动的沟通、解决问题以及在不同接触点之间创建无缝互动的技能。许多课程都会介绍客户关系管理(CRM)软件、调查平台和解析仪表板等工具,这些都有助于收集洞察力和提高客户满意度。


热门客户体验课程与认证


  • 状态:免费
    免费
    A

    Amazon Web Services

    Amazon Connect Contact Lens Fundamentals

    您将获得的技能: Customer Analysis, Customer experience improvement, Customer Insights, Customer Service, Trend Analysis, Case Studies, System Implementation

    混合 · 课程 · 1-4 周

  • 状态:免费
    免费
    A

    Amazon Web Services

    Amazon Connect Chat and Messaging Fundamentals

    您将获得的技能: Amazon Web Services, Customer Communications Management, Customer experience strategy (CX), Integrated Marketing Communications, Cross-Channel Marketing, Service Level, Systems Integration, Security Controls

    4.9
    评分, 4.9 星,最高 5 星
    ·
    7 条评论

    初级 · 课程 · 1-4 周

  • 状态:免费试用
    免费试用
    C

    Coursera

    How to Build a Product Flow Diagram

    您将获得的技能: Product Flow Diagram, Process Flow Diagrams, New Product Development, Go To Market Strategy, Product Development, Product Roadmaps, Product Improvement, Product Design, Customer experience strategy (CX), Customer Analysis, User Research, User Feedback, Analysis

    中级 · 课程 · 1-4 周

  • 状态:免费试用
    免费试用
    F

    Fundação Instituto de Administração

    Transformação Digital: Marketing na Era dos Dados

    您将获得的技能: Marketing Automation, Digital Transformation, Marketing Strategies, Marketing Analytics, Marketing, Innovation, Digital Marketing, Data-Driven Decision-Making, Business Transformation, Brand Management, Customer experience strategy (CX), Consumer Behaviour

    初级 · 课程 · 1-4 周

  • 状态:免费
    免费
    A

    Amazon Web Services

    Amazon Connect Routing Fundamentals

    您将获得的技能: Inbound Calls, Customer experience improvement, Network Routing, Customer experience strategy (CX), Outbound Calls, Call Center Experience, Security Controls, Customer Inquiries, Process Optimization, Operational Efficiency, Service Level

    初级 · 课程 · 1-4 周

  • 状态:免费试用
    免费试用
    F

    Fundação Instituto de Administração

    Fundamentos de Inteligência Artifical em Marketing

    您将获得的技能: Marketing Strategies, Customer experience strategy (CX), Digital Transformation, Marketing Analytics, Marketing, Data-Driven Decision-Making, Predictive Analytics, Digital Marketing, Machine Learning, Innovation, Trend Analysis, Brand Management, Deep Learning, Artificial Intelligence, Artificial Neural Networks

    4.7
    评分, 4.7 星,最高 5 星
    ·
    7 条评论

    初级 · 课程 · 1-4 周

  • 状态:免费试用
    免费试用
    U

    University of Maryland, College Park

    Transforming with Data Analytics and Organization

    您将获得的技能: Digital Transformation, Business Transformation, Customer experience strategy (CX), Data Strategy, Applied Machine Learning, Business Modeling, Analytics, Organizational Change, Machine Learning Software, Technology Strategies, Business Analytics, Customer Insights, Innovation, Organizational Strategy, Machine Learning, Business Strategy, Workforce Development, Strategic Decision-Making, Forecasting, Competitive Analysis

    初级 · 课程 · 1-3 个月

  • 状态:新
    新
    状态:预览
    预览
    C

    Coursera

    GenAI in Insurance: Automating Claims & Risk Mitigation

    您将获得的技能: Generative AI, Insurance, AI Product Strategy, Responsible AI, Data Ethics, AI Enablement, Underwriting, AI Personalization, Operational Efficiency, Data-Driven Decision-Making, Claims Processing, Personalized Service, Artificial Intelligence, Automation, Risk Management, Analytics, Risk Mitigation, Prompt Engineering, Systems Integration

    中级 · 课程 · 1-4 周

  • 状态:免费试用
    免费试用
    S

    Starweaver

    Foundations of Hotel Budgeting and Forecasting

    您将获得的技能: Advanced Analytics, Budget Management, Hospitality Management, Budgeting, Financial Forecasting, Hospitality, Variance Analysis, Forecasting, Hotel Operations, Operating Budget, Corporate Sustainability, Environmental Social And Corporate Governance (ESG), Revenue Management, Demand Planning, Sustainable Business, Revenue Forecasting, Financial Statement Analysis, Financial Analysis, Sustainability Reporting, Analysis

    初级 · 课程 · 1-3 个月

  • 状态:免费
    免费
    C

    Coursera

    Machine Learning with PySpark: Recommender System

    您将获得的技能: PySpark, Apache Spark, Data Pipelines, Data Processing, AI Personalization, Dimensionality Reduction, OpenAI API, Data Manipulation, Pandas (Python Package), Data Transformation, Predictive Modeling, Unsupervised Learning, Applied Machine Learning, Scatter Plots, Embeddings, Machine Learning

    中级 · 指导项目 · 不超过 2 小时

  • 状态:预览
    预览
    C

    Coursera

    GenAI for Loan Officers: Revolutionizing Credit Scoring

    您将获得的技能: Responsible AI, Loan Origination, Consumer Lending, Commercial Lending, Loan Documentation, Workflow Management, Generative AI, Regulatory Compliance, AI Enablement, Customer Communications Management, Credit Risk, Financial Services, Business Process Automation

    中级 · 课程 · 1-4 周

  • 状态:免费试用
    免费试用
    C

    Coursera

    GenerativeAI for Customer Success

    您将获得的技能: Customer Success Management, Generative AI Agents, Customer Service, AI Enablement, Customer Support, Customer experience improvement, AI Personalization, Customer Engagement, Personalized Service, Data Ethics, Automation, Business Ethics, Information Privacy, Systems Integration

    4.3
    评分, 4.3 星,最高 5 星
    ·
    40 条评论

    中级 · 课程 · 1-4 周

与 customer experience 相关的搜索

customer experience strategy (cx)
customer experience improvement
customer experience in telecommunication
branding and customer experience
generative ai for customer experience optimization
ai for customer experience with chatbots and analytics
voice of the customer (voc): enhancing experiences
1…111213…540

总之,以下是 10 最受欢迎的 customer experience 课程

  • Amazon Connect Contact Lens Fundamentals: Amazon Web Services
  • Amazon Connect Chat and Messaging Fundamentals: Amazon Web Services
  • How to Build a Product Flow Diagram: Coursera
  • Transformação Digital: Marketing na Era dos Dados: Fundação Instituto de Administração
  • Amazon Connect Routing Fundamentals: Amazon Web Services
  • Fundamentos de Inteligência Artifical em Marketing: Fundação Instituto de Administração
  • Transforming with Data Analytics and Organization: University of Maryland, College Park
  • GenAI in Insurance: Automating Claims & Risk Mitigation: Coursera
  • Foundations of Hotel Budgeting and Forecasting: Starweaver
  • Machine Learning with PySpark: Recommender System: Coursera

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