With Amazon Connect Contact Lens, organizations analyze customer conversations, evaluate agent performance, and continuously improve customer experience.
Amazon Connect Contact Lens Fundamentals
您将学到什么
Recognize the purpose and functionality of Contact Lens.
Identify the benefits of Contact Lens.
Recognize considerations for using Contact Lens.
您将获得的技能
要了解的详细信息
作业
1 项作业
授课语言：英语（English）
了解顶级公司的员工如何掌握热门技能
该课程共有1个模块
With Amazon Connect Contact Lens, organizations analyze customer conversations, evaluate agent performance, and continuously improve customer experience. In this course, you will recognize the benefits, typical use cases, and core concepts of Contact Lens. You will explore implementation scenarios and identify the key considerations to uncover trends, sentiment, and conversation characteristics from contact interactions. You will learn how post-contact summaries are used to replace manual notetaking so supervisors can review interactions efficiently.
涵盖的内容
1篇阅读材料1个作业
位教师
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状态：免费Amazon Web Services
状态：免费
状态：免费Amazon Web Services
状态：免费Amazon Web Services
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