This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP). The course includes the key features to deploy in Amazon Connect, considerations to get started, and a contact center agent’s daily activities.


Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)

位教师:AWS Instructor
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了解顶级公司的员工如何掌握热门技能

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This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP). The course includes the key features to deploy in Amazon Connect, considerations to get started, and a contact center agent’s daily activities.
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- 状态:免费
Amazon Web Services
- 状态:免费
Amazon Web Services
- 状态:免费
Amazon Web Services
Amazon Web Services
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已于 Jul 27, 2025审阅
Great Course, It shows the cutting edge of technology that Amazon have accomplished!
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