This course is part of the Amazon Connect curriculum. The course is designed for supervisors and technical roles to get familiar with the administrative interface. The course covers basic navigation and how to view and publish reports and analytics. You will explore the three main reporting options: real-time metrics, historical metrics, and login/logout reporting used to review agent-customer communication. Then you will work with dashboards, contact search records, and create and publish reports.
Amazon Connect: Introduction to the Administrative Interface
了解顶级公司的员工如何掌握热门技能
该课程共有1个模块
涵盖的内容
1篇阅读材料1个作业
位教师
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