客户关系管理课程可以帮助您学习客户细分、销售管道管理、数据分析和有效的沟通策略。您还可以掌握建立关系、留住客户的技巧,以及利用反馈来提高服务质量的技能。许多课程都会介绍 Salesforce、HubSpot 和 Zoho 等工具,展示如何使用这些平台跟踪客户互动、自动营销和分析销售业绩。

您将获得的技能: Customer Success Management, Sales Support, Salesforce, Data Visualization, Sales Management, Customer Relationship Management (CRM) Software, Customer Support, Sales Pipelines, Dashboard, Customer Service, Data-Driven Decision-Making, Business Reporting, Performance Analysis, Customer Relationship Building
初级 · 课程 · 1-4 周
您将获得的技能: Responsible AI, Loan Origination, Lending and Underwriting, Consumer Lending, Commercial Lending, Loan Documentation, Workflow Management, Generative AI, Regulatory Compliance, AI Enablement, Customer Communications Management, Credit Risk, AI Workflows, Document Management, Financial Services, Business Process Automation, AI Personalization
中级 · 课程 · 1-4 周

Zoho Corporation
您将获得的技能: Sales Management, Selling Techniques, Customer Relationship Management, Customer Relationship Management (CRM) Software, General Sales Practices, Sales Process, Sales Strategy, Sales, Customer Relationship Building, Sales Pipelines, Sales Prospecting, B2B Sales
初级 · 课程 · 1-3 个月

Zoho Corporation
您将获得的技能: Sales Process, Sales, Sales Presentation, Closing (Sales), Sales Management, Customer Relationship Management, Customer Relationship Management (CRM) Software, Communication, Active Listening, Business Software, Business Writing, Overcoming Objections, Relationship Building, Collaboration, Negotiation, Problem Solving, Value Propositions, Critical Thinking
初级 · 课程 · 1-3 个月

您将获得的技能: Loyalty Programs, Customer Retention, E-Commerce, Customer Relationship Management, Web Analytics, Digital Marketing, Product Improvement, Email Marketing, Marketing Analytics, Customer Insights, Portfolio Management, Generative AI Agents, Performance Metric
初级 · 课程 · 1-4 周

Vanderbilt University
您将获得的技能: Email Automation, Prompt Engineering, ChatGPT, Prompt Patterns, LLM Application, Productivity, OpenAI, AI Enablement, Calendar Management, Organizational Skills, Generative AI, Artificial Intelligence, Large Language Modeling, AI Personalization, HubSpot CRM, Business Process Automation, Email Marketing, Google Sheets, Workflow Management, Automation
初级 · 专项课程 · 1-3 个月

您将获得的技能: Prompt Patterns, MarTech, Strategic Marketing, AI Enablement, Personalized Service, Data Ethics, Customer Relationship Management (CRM) Software, Artificial Intelligence, Prototyping, Artificial Intelligence and Machine Learning (AI/ML), Large Language Modeling, Responsible AI, AI Workflows, Deep Learning, Content Creation, Machine Learning, Image Analysis, Context Management, Decision Making
初级 · 专项课程 · 1-3 个月

Amazon Web Services
您将获得的技能: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, AWS CloudFormation, Root Cause Analysis, Amazon DynamoDB, Customer Relationship Building, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Software Architecture, Linux Commands, Cloud Computing, Linux, Amazon S3, Web Applications, Information Technology, Customer Service, Software Development
初级 · 专业证书 · 3-6 个月

Università Bocconi
您将获得的技能: 用户关系管理, 艺术史, 领导力研究, 改善客户体验, 品牌战略, 企业管理, 营销, 团队管理, 数据驱动的决策制定, 筹资, 领导与管理, 品牌管理, 创新
混合 · 课程 · 1-3 个月

您将获得的技能: Email Marketing, Campaign Management, Copywriting, Marketing Strategy and Techniques, Email Automation, Personally Identifiable Information, Digital Marketing, Marketing Automation, Newsletters, HubSpot CRM, Marketing Analytics, Promotional Strategies, Data Ethics, A/B Testing, Smart Goals, Customer Retention, Key Performance Indicators (KPIs), Goal Setting
初级 · 课程 · 1-3 个月

您将获得的技能: Prompt Engineering, Generative AI Agents, Generative AI, ChatGPT, Self Service Technologies, Customer Service, Customer Support, Customer Communications Management, Personalized Service, Customer Engagement, AI Enablement, AI Workflows, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Artificial Intelligence, Customer Relationship Management, Automation, Natural Language Processing
初级 · 课程 · 1-4 周

LearnQuest
您将获得的技能: Sales Prospecting, Lead Generation, Cross-Channel Marketing, Sales Development, Global Marketing, Communication Strategies, Customer Engagement, LinkedIn, Sales Pipelines, Sales Strategy, AI Personalization, Personalized Service, Customer Relationship Management (CRM) Software, Automation
中级 · 课程 · 1-4 周