
您将获得的技能: Site Reliability Engineering, Service Level, Service Level Agreement, Reliability, Key Performance Indicators (KPIs), System Monitoring, Application Performance Management, Performance Measurement, Business Metrics, Continuous Monitoring, Operational Performance Management, Return On Investment, DevOps, Customer experience improvement, Incident Management, Software Development, Prioritization, Business Leadership
中级 · 课程 · 3-6 个月

您将获得的技能: Service Level Agreement, Service Level, Vendor Contracts, Customer Service, Business Relationship Management, Expectation Management, Performance Measurement, Cloud Services, Contract Negotiation, Key Performance Indicators (KPIs), Cloud Storage, Case Studies
中级 · 课程 · 1-4 周

您将获得的技能: Systems Administration, IT Infrastructure, Lightweight Directory Access Protocols, Cloud Management, Operating System Administration, Active Directory, Server Administration, Disaster Recovery, Linux Administration, Technical Consulting, Windows Servers, Cloud Computing, Network Administration, Data Storage
初级 · 课程 · 1-3 个月

Knowledge Accelerators
您将获得的技能: 交流, 服务台支持, 人际沟通, 客户支持, 流程管理, 客户服务, 批判性思维和解决问题, 客户参与, 改善客户体验, 问候客户, 解决客户投诉, 同理心, 技术支持与服务, 解决问题, 客户关系管理
初级 · 课程 · 1-3 个月

Logical Operations
您将获得的技能: Information Technology Infrastructure Library, Problem Management, IT Service Management, Service Management, IT Management, Change Control, Information Technology Operations, Information Technology, Service Level, Operations Management, Technical Support and Services, Incident Management, Governance, Technical Management, Help Desk Support, Asset Management, Operations, Automation
初级 · 专项课程 · 1-3 个月

您将获得的技能: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, Service Improvement, Change Control, IT Management, Technical Management, Security Management, Technical Services, Enterprise Architecture, Continuous Improvement Process, Service Design, Managed Services, Agile Methodology, Governance, Risk Management Framework, Quality Improvement, Organizational Structure, Strategic Partnership
初级 · 专项课程 · 3-6 个月

Automatic Data Processing, Inc. (ADP)
您将获得的技能: Payroll Tax, Payroll, Payroll Systems, Payroll Processing, Payroll Administration, Payroll Reporting, Tax Compliance, Tax Management, Labor Compliance, Compensation Management, Human Resources Information System (HRIS), Non-Profit Accounting, Data Entry, Income Tax, Workforce Management, Customer Service, Benefits Administration, Labor Law, Specialized Accounting, Data Analysis
初级 · 专业证书 · 3-6 个月
Cisco Learning and Certifications
您将获得的技能: Multiprotocol Label Switching, Network Planning And Design, Virtual Private Networks (VPN), Network Troubleshooting, Routing Protocols, Border Gateway Protocol, Network Engineering, Computer Networking, Network Administration, Open Shortest Path First (OSPF), Network Routers, Wide Area Networks, Network Monitoring, Network Routing, TCP/IP, Network Performance Management, Network Protocols, Service Level Agreement, Service Level, Network Architecture
初级 · 专项课程 · 3-6 个月

您将获得的技能: Azure Active Directory, Role-Based Access Control (RBAC), Virtual Networking, Microsoft Azure, Kubernetes, Containerization, Network Troubleshooting, Single Sign-On (SSO), Cloud Storage, Active Directory, Virtual Machines, Virtual Private Networks (VPN), Data Storage, Cloud Management, Application Deployment, Network Architecture, Identity and Access Management, Authorization (Computing), Cloud Services, System Monitoring
中级 · 专项课程 · 1-3 个月

您将获得的技能: Microsoft Intune (Mobile Device Management Software), Endpoint Security, Microsoft Windows, Authentications, Application Deployment, Operating System Administration, Azure Active Directory, Windows PowerShell, Group Policy, Enterprise Application Management, Identity and Access Management, Cloud Applications, Enterprise Security, Mobile Security, System Configuration, Security Management, Microsoft Azure, User Provisioning, Android (Operating System), Patch Management
中级 · 专项课程 · 1-3 个月
Cisco Learning and Certifications
您将获得的技能: Network Performance Management, Wireless Networks, Wide Area Networks, TCP/IP, Network Routing, Network Infrastructure, Performance Tuning, Network Monitoring, Network Troubleshooting, Routing Protocols, Network Planning And Design, Network Switches, Virtual Networking, Network Administration, Local Area Networks, Software-Defined Networking, Network Protocols, Network Analysis, IT Infrastructure, Configuration Management
初级 · 专项课程 · 3-6 个月

您将获得的技能: Simple Object Access Protocol (SOAP), Service Oriented Architecture, Enterprise Architecture, Web Services, Data Integration, Application Programming Interface (API), Data Modeling, Back-End Web Development, API Design, Server Side, Extensible Markup Language (XML), Application Development
初级 · 课程 · 1-4 周