客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Coursera
您将获得的技能: 负责任的人工智能, 营销活动经理, 生成式人工智能, 客户洞察, Google Analytics(分析), 营销分析, AI 个性化服务, 营销自动化, 人工智能, 客户分析, 性能分析, 社交媒体活动
中级 · 课程 · 1-4 周

Arizona State University
您将获得的技能: 压力管理, 组织技能, 情绪商数, 时间管理, 自我意识, 生产率, 个人发展, 优先次序
混合 · 课程 · 1-3 个月
Macquarie University
您将获得的技能: Microsoft Excel, Spreadsheet Software, Dashboard, Excel Formulas, Data Analysis Expressions (DAX), Consolidation, Data Visualization, Data Integration, Data Management, Data Cleansing, Automation
中级 · 课程 · 1-3 个月

The State University of New York
您将获得的技能: 培训, 制定基准, 投资组合管理, 设定目标, 人才招聘, 招聘策略, 员工培训, 自我意识, 建设性反馈, 智能目标, 同行评审, 专业发展, AI 赋能, 绩效考核, 测试工具, 个人发展, 工作分析
中级 · 课程 · 1-3 个月

Arizona State University
您将获得的技能: Lean Methodologies, Design Thinking, Innovation, Entrepreneurship, Product Improvement, Technology Solutions, Customer Analysis, Solution Design, Customer Insights, Brainstorming, Market Opportunities, Market Research, User Feedback, Business Modeling, Presentations
初级 · 课程 · 1-3 个月

您将获得的技能: Google Analytics, Web Analytics, Benchmarking, Content Performance Analysis, Customer Engagement, Customer Analysis, Performance Analysis, Management Reporting, Customer Retention, User Research, Real Time Data, Marketing
中级 · 指导项目 · 不超过 2 小时

Vanderbilt University
您将获得的技能: 文化 Transformer, 创造力, 创新, 竞争分析, 组织战略, 技术解决方案, 案例研究, 管理团队, 商业策略, 组织变革, 风险管理, 思想引领
混合 · 课程 · 1-3 个月

Zoho Corporation
您将获得的技能: Sales Process, Customer Relationship Management, Account Management, Sales Management, Customer Relationship Management (CRM) Software, Selling Techniques, Sales, General Sales Practices, Sales Pipelines, Sales Presentation, Sales Strategy, Verbal Communication Skills, Process Mapping, Business Software, Sales Enablement, Sales Development, Closing (Sales), Sales Operations, Problem Solving, Critical Thinking
初级 · 专业证书 · 3-6 个月

DeepLearning.AI
您将获得的技能: CrewAI, AI Workflows, AI Orchestration, Generative AI Agents, Artificial Intelligence, Agentic systems, Business Process Automation, Prompt Engineering Tools, Tool Calling, Context Management
初级 · 项目 · 不超过 2 小时

Coursera
您将获得的技能: Content Performance Analysis, Drive Engagement, Content Strategy, Web Analytics, Social Media Content, Customer Engagement, Content Creation, Strategic Communication, Branding, Marketing Analytics, Media Strategy, Social Media Strategy, Social Media, Marketing Channel, Video Production, Digital Marketing
初级 · 指导项目 · 不超过 2 小时

Coursera
您将获得的技能: Salesforce, Salesforce Development, Systems Integration, Customer Relationship Management, Customer Relationship Management (CRM) Software, Data Integration, Contract Management, AI Enablement, Responsible AI, Web Services, Business Reporting, Data Ethics, Integration Testing, Artificial Intelligence, Application Programming Interface (API), Software Design Patterns, Security Controls, Customer Data Management, Analytics, Data Security
高级设置 · 专项课程 · 1-4 周

IBM
您将获得的技能: 招聘, 写作与编辑, 项目管理, LinkedIn, 谈判, 语言交流技能, 专业网络, 沟通策略, 面试技巧, 申请人跟踪系统
初级 · 课程 · 1-3 个月