客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

DeepLearning.AI
您将获得的技能: 数据处理, 安全控制, 云计算, 需求分析, 数据管道, 数据仓库, 系统要求, 亚马逊网络服务, 可扩展性, 数据架构, 性能调整, 摘录
中级 · 课程 · 1-4 周

ISC2
您将获得的技能: Encryption, 云计算, 防火墙, 威胁管理, Network Protocol(网络协议, 数据中心, 计算机网络, 网络安全, 基础设施安全, TCP/IP, 通用网络, 网络规划与设计, 威胁检测, 网络攻击, Network Security
初级 · 课程 · 1-3 个月

University of Colorado System
您将获得的技能: 新兴技术, 客户体验战略(CX), 可持续系统, 能源与公用事业, 电力系统, 金融监管, 监管事务, 分析, 电气安全, 客户参与, 环境问题, 技术战略
初级 · 课程 · 1-3 个月

Starweaver
您将获得的技能: Hospitality Management, Hospitality Services, Hospitality, Brand Management, Branding, Brand Awareness, Brand Marketing, Brand Strategy, Brand Loyalty, Business Ethics, Digital Transformation, Sustainable Business, Market Dynamics, Corporate Sustainability, Quality Management, Customer experience improvement, Innovation, Consumer Behaviour
中级 · 课程 · 1-4 周

Board Infinity
您将获得的技能: Angular, HTML and CSS, JavaScript Frameworks, Front-End Web Development, Javascript, Software Design Patterns, Web Applications, Cascading Style Sheets (CSS), Maintainability, Web Development, UI Components, Responsive Web Design
中级 · 课程 · 1-4 周

Emory University
您将获得的技能: AI Personalization, Generative AI, Marketing Automation, Customer Retention, Personalized Service, Marketing Operations, Marketing Analytics, Marketing Effectiveness, Data-Driven Decision-Making, Customer experience improvement, Marketing Strategies, Marketing, AI Enablement, Responsible AI, Customer Engagement, Business Marketing, Customer Acquisition Management, Artificial Intelligence, Customer Insights, Marketing Psychology
初级 · 专项课程 · 3-6 个月

Meta
您将获得的技能: 应用编程接口 (API), 业务沟通, 云 API, 客户关系管理 (CRM) 软件, 客户沟通管理, 质量监测, 数据迁移, 账户管理, 网络服务
中级 · 课程 · 1-4 周

您将获得的技能: Business Intelligence, Excel Macros, Pandas (Python Package), Prompt Engineering, Forecasting, Data Storytelling, Time Series Analysis and Forecasting, Regression Analysis, Data Quality, Responsible AI, ChatGPT, Microsoft Excel, Data Analysis, Report Writing, Interactive Data Visualization, Data Modeling, Generative AI, Data Visualization, Exploratory Data Analysis, Statistical Analysis
中级 · 专项课程 · 3-6 个月

Board Infinity
您将获得的技能: .NET框架, C#(编程语言), 编程原则, 事件驱动编程, 网络开发, 开发环境, 面向对象编程(OOP), ASP.NET, 调试, 网络应用
中级 · 课程 · 1-4 周

您将获得的技能: Excel Macros, Key Performance Indicators (KPIs), Prompt Engineering, Data Storytelling, Performance Measurement, Regression Analysis, Business Metrics, Continuous Improvement Process, Performance Analysis, Business Process Improvement, Performance Improvement, Statistical Hypothesis Testing, Responsible AI, ChatGPT, Microsoft Excel, Generative AI, Data Visualization, Business Analysis, Statistical Analysis, Business Intelligence
中级 · 专项课程 · 3-6 个月
Corporate Finance Institute
您将获得的技能: Data Analysis Expressions (DAX), Power BI, Snowflake Schema, Data Modeling, SQL, Dashboard, Microsoft Excel, Business Intelligence, Excel Formulas, Pivot Tables And Charts, Data Import/Export, Business Reporting, Databases, Interactive Data Visualization, Data Storytelling, Financial Statements, Data Manipulation, Data Transformation, Financial Analysis, Data Visualization
初级 · 专项课程 · 3-6 个月

Infosec
您将获得的技能: 云计算, 命令行界面, Windows PowerShell, 云服务, 通用网络, 网络安全, Linux, Virtual Machine, 网络监控
初级 · 课程 · 1-4 周