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客户关系管理课程

客户关系管理课程可以帮助您学习客户细分、销售管道管理、数据分析和有效的沟通策略。您还可以掌握建立关系、留住客户的技巧,以及利用反馈来提高服务质量的技能。许多课程都会介绍 Salesforce、HubSpot 和 Zoho 等工具,展示如何使用这些平台跟踪客户互动、自动营销和分析销售业绩。


热门 CRM 课程和认证


  • L

    LearnKartS

    Salesforce Introduction

    您将获得的技能: Salesforce, Customer Relationship Management (CRM) Software, Email Automation, Account Management, Business Process Automation, Data Management

    3.7
    评分, 3.7 星,最高 5 星
    ·
    47 条评论

    初级 · 课程 · 1-4 周

  • C

    Coursera

    Salesforce Starter Kit

    您将获得的技能: Salesforce, Salesforce Development, Systems Integration, Customer Relationship Management, Customer Relationship Management (CRM) Software, Data Integration, Contract Management, AI Enablement, Responsible AI, Web Services, Business Reporting, Sales Operations, Integration Testing, Artificial Intelligence, Application Programming Interface (API), Software Design Patterns, Security Controls, Customer Data Management, Analytics, Data Security

    高级设置 · 专项课程 · 1-4 周

  • C

    Coursera

    Optimize Your Marketing Pipeline with AI

    初级 · 课程 · 1-4 周

  • S

    Salesforce

    Operaciones de ventas de Salesforce

    您将获得的技能: Sales Pipelines, Sales Process, Customer Relationship Management, Salesforce, Customer Success Management, Sales Development, Customer Relationship Management (CRM) Software, Sales Support, Sales Operations, Sales Management, Campaign Management, Lead Generation, Data Visualization, Closing (Sales), Order Management, Product Knowledge, B2B Sales, Customer Support, Sales, Dashboard

    初级 · 专业证书 · 3-6 个月

  • C

    Coursera

    Agentic AI Content for Practitioners (Teams: Sales)

    您将获得的技能: AI Personalization, Agentic systems, Competitive Intelligence, Sales Management, Sales Strategy, Sales, AI Enablement, Customer Analysis, Customer Relationship Management, Sales Presentations, Real Time Data, Automation, Proposal Development, Case Studies

    中级 · 课程 · 1-4 周

  • C

    Coursera

    How to Generate and Maintain a Healthy Sales Pipeline

    您将获得的技能: Sales Pipelines, Closing (Sales), Customer Retention, Sales Process, Lead Generation, Prospecting and Qualification, Customer Relationship Management, Sales Strategy, Customer Relationship Management (CRM) Software, Sales, Sales Management, Customer Engagement

    4.7
    评分, 4.7 星,最高 5 星
    ·
    34 条评论

    初级 · 课程 · 1-4 周

  • A

    AI CERTs

    Sales with AI

    您将获得的技能: Responsible AI, Sales Strategy, Sales Management, Sales Development, Sales, Sales Process, Sales Pipelines, Customer Relationship Management, AI Enablement, B2B Sales, AI Personalization, Sales Presentation, Lead Generation, Artificial Intelligence and Machine Learning (AI/ML), Generative AI, Data-Driven Decision-Making, Generative AI Agents, Forecasting

    中级 · 课程 · 1-3 个月

  • H

    HubSpot Academy

    Representante de Ventas de HubSpot

    您将获得的技能: Sales Management, Sales Enablement, HubSpot CRM, Data Visualization, Prospecting and Qualification, Sales Presentations, Persona Development, Sales Process, Inside Sales, Sales Strategy, Lead Generation, Sales Development, Employee Onboarding, Service Level Agreement, Sales Pipelines, Sales Prospecting, Sales, Employee Coaching, Target Audience, Customer Success Management

    4
    评分, 4 星,最高 5 星
    ·
    10 条评论

    初级 · 专业证书 · 3-6 个月

  • M

    Microsoft

    Foundations of Account Management

    您将获得的技能: Productivity Software, Administrative Support, Sales Process, Customer Service, AI Personalization, Sales Training, Sales, Verbal Communication Skills, Sales Enablement, Account Management, Microsoft Copilot, File Management, Customer Relationship Management, Communication, Workflow Management, Scheduling

    高级设置 · 课程 · 1-4 周

  • S

    Simplilearn

    Multichannel Marketing - Email, Content and Mobile Marketing

    您将获得的技能: Email Marketing, Content Strategy, Content Marketing, Content Performance Analysis, HubSpot CRM, Marketing Strategies, Web Content, Social Media Content, Paid media, Marketing, Digital Content, Content Creation, Target Audience, Marketing Analytics, Lead Generation, Newsletters, Digital Marketing, Customer Relationship Management, UI/UX Strategy, Marketing Automation

    4.5
    评分, 4.5 星,最高 5 星
    ·
    37 条评论

    初级 · 专项课程 · 1-3 个月

  • C

    Coursera

    Customer Support digital transformation with HubSpot

    您将获得的技能: HubSpot CRM, Digital Transformation, Customer Relationship Management, Customer Support, Business Transformation, Process Analysis, Business Systems, Technology Strategies, Process Improvement, Business Development

    4.9
    评分, 4.9 星,最高 5 星
    ·
    14 条评论

    初级 · 指导项目 · 不超过 2 小时

  • L

    LearnQuest

    Advanced Lead Qualification and Pipeline Management

    您将获得的技能: Sales Pipelines, Closing (Sales), Sales Process, Prospecting and Qualification, Negotiation, Sales Training, Sales Strategy, Customer Analysis, Sales Enablement, Marketing Analytics, Customer Relationship Management (CRM) Software, Account Management, Customer Success Management, Data-Driven Decision-Making

    初级 · 课程 · 1-4 周

1…789…32

总之,以下是 10 最受欢迎的 crm 课程

  • Salesforce Introduction: LearnKartS
  • Salesforce Starter Kit: Coursera
  • Optimize Your Marketing Pipeline with AI: Coursera
  • Operaciones de ventas de Salesforce: Salesforce
  • Agentic AI Content for Practitioners (Teams: Sales): Coursera
  • How to Generate and Maintain a Healthy Sales Pipeline: Coursera
  • Sales with AI: AI CERTs
  • Representante de Ventas de HubSpot: HubSpot Academy
  • Foundations of Account Management: Microsoft
  • Multichannel Marketing - Email, Content and Mobile Marketing: Simplilearn

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