客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Intel
您将获得的技能: Artificial Intelligence, AI Enablement, Discussion Facilitation, Company, Product, and Service Knowledge, Responsible AI, Machine Learning, Data Analysis, Business Research, B2B Sales
初级 · 课程 · 1-4 周

IESE Business School
您将获得的技能: 利益相关者的参与, 企业可持续发展, 消费者行为, 管理, 环境、社会和公司治理(ESG), 企业战略, 可持续商业, 合规管理, 环境问题, 战略决策
初级 · 课程 · 1-3 个月

IBM
您将获得的技能: 桌面支持, 硬件故障排除, 系统配置, 网络管理, 配置管理, 计算机硬件, 数据存储, 计算机显示器, 网络故障排除, 技术支持与服务, 外围设备
高级设置 · 课程 · 1-3 个月

Universiteit Leiden
您将获得的技能: 经济学, 文科, 政治科学, 科学与研究, 研究, 文化多样性, 欧洲历史, 古代历史, 世界历史, 社会科学
初级 · 课程 · 1-3 个月

IIMA - IIM Ahmedabad
您将获得的技能: Supply Chain Management, Supply Chain Planning, Supply Chain, Supply Chain Systems, Transportation Management, Digital Transformation, Transportation Operations, Logistics Management, Logistics, Business Technologies, Inventory and Warehousing, Business Analytics, Data-Driven Decision-Making, Order Fulfillment, Warehouse Management, Warehouse Operations, Operational Efficiency, Process Optimization, Strategic Thinking, Customer experience improvement
中级 · 课程 · 1-3 个月

Georgia Institute of Technology
您将获得的技能: 数据驱动的决策制定, 数据处理, 材料科学, 统计, 数据科学, 结构分析, 大数据, 系统设计, 数据整合, 信息学, 数据挖掘
中级 · 课程 · 1-3 个月

The University of Hong Kong
您将获得的技能: 口腔健康, 生物医学工程, 化学, 材料科学, 牙科, 牙科程序, 实验室测试, 医学影像, 牙科器械, X 射线计算机断层扫描, 三维建模, 牙科保健
混合 · 课程 · 1-4 周

Universitat Autònoma de Barcelona
您将获得的技能: Service Design, Hospitality, Hospitality Management, Customer Insights, Customer experience improvement, Sustainable Business, Sustainable Development, Consumer Behaviour, Marketing Strategy and Techniques, Innovation
中级 · 课程 · 1-3 个月

Johns Hopkins University
您将获得的技能: 桌面支持, 健康信息管理, 信息技术, 技术支持, 电子病历, 医疗隐私, 病人沟通, 医疗保健行业知识, 最终用户培训和支持, 问题跟踪, 健康信息学, 服务台支持
初级 · 课程 · 1-4 周

您将获得的技能: User Story, Business Process Modeling, Risk Analysis, Performance Measurement, Stakeholder Management, Process Analysis, Business Analysis, Risk Management, Requirements Elicitation, Process Design, Requirements Management, Business Process, Process Mapping, Process Improvement, Business Systems Analysis, Business Risk Management, Gap Analysis, Enterprise Risk Management (ERM), Business Requirements, SAP Applications
初级 · 专业证书 · 3-6 个月

您将获得的技能: Sales Territory Management, B2B Sales, Regional Sales, Selling Techniques, Sales Management, Consultative Selling, Sales, Sales Strategy, Sales Training, Market Analysis, Sales Process, Market Research, Competitive Intelligence, Customer Relationship Management, Negotiation
中级 · 课程 · 1-4 周

Universidad de los Andes
您将获得的技能: Data Ethics, Data Integration, Exploratory Data Analysis, Statistical Hypothesis Testing, Predictive Modeling, Correlation Analysis, Data Visualization Software, Data Quality, Data Science, Jupyter, Data Analysis, Data Preprocessing, Data Transformation, Data Cleansing, Business Analytics, Data Manipulation, Supervised Learning, Regression Analysis, Applied Machine Learning, Model Evaluation
初级 · 专项课程 · 1-3 个月