客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: Sales Development, General Sales Practices, Phone Sales, Verbal Communication Skills, Communication, Communication Strategies, Marketing Psychology, Drive Engagement, Customer Engagement
中级 · 课程 · 1-3 个月

University of Michigan
您将获得的技能: 用户体验, 原型设计, 用户体验设计, A/B 测试, 网络分析, 调查, 构思, 线框设计, 定性研究, 创建调查, UI/UX 研究, 抽样(统计), 可用性测试, 概念设计, 以用户为中心的设计, 用户故事, 设计研究, 交互设计, 可用性, 用户研究
初级 · 专项课程 · 3-6 个月

Google Cloud
您将获得的技能: Prompt Engineering, Generative AI Agents, Google Gemini, Retrieval-Augmented Generation, Responsible AI, Generative AI, Google Cloud Platform, AI Product Strategy, AI Enablement, Google Workspace, Customer Engagement, AI Workflows, Agentic systems, AI Security, Google Docs, Cloud Infrastructure, Cloud Computing, Artificial Intelligence, Data Modeling, Collaboration
初级 · 专项课程 · 3-6 个月

Amazon Web Services
您将获得的技能: Customer experience improvement, Salesforce, Operational Excellence, Operational Efficiency, Cloud-Based Integration, Business Solutions, Amazon Web Services, Technology Solutions, Systems Integration, Business Operations, Solution Design, Data Integration, Business Transformation
初级 · 课程 · 1-4 周

LearnQuest
您将获得的技能: Sales Pipelines, Overcoming Objections, Sales Management, Sales Process, Team Motivation, Performance Analysis, Team Performance Management, Sales Training, Sales, Dashboard, Business Ethics, Customer Relationship Management, Team Management, Business Technologies, Business Process Automation, Real Time Data, Cross-Channel Marketing, Forecasting, Compliance Management
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Operator Expense, 混合云计算, 云基础设施, 基础设施即服务(IaaS), 技术战略, 业务转型, Google 云端平台, 云计算, 公共云, 数字化转型, 云服务, 平台即服务(PaaS), 云安全, 软件即服务, 多云
初级 · 课程 · 1-3 个月
University of Minnesota
您将获得的技能: IT 管理, 创新, 新兴技术, 区块链, 网络安全, 信息技术基础设施, 技术解决方案, 技术战略, 信息技术, 云计算, 技术管理, 信息系统, 无线网络, 移动安全, 数据安全
初级 · 课程 · 1-3 个月

Universidad de Palermo
您将获得的技能: Value Propositions, Price Negotiation, Consumer Behaviour, Communication
初级 · 课程 · 1-4 周

您将获得的技能: Business Transformation, Site Reliability Engineering, Innovation, Digital Transformation, Serverless Computing, Application Programming Interface (API), Technology Strategies, Hybrid Cloud Computing, Safety Culture, Data Strategy, Organizational Change, Change Management, Cloud Infrastructure, Cloud Computing, Cloud Solutions, Culture Transformation, People Management, Management Training And Development, CI/CD, Service Level
初级 · 专项课程 · 3-6 个月

Amazon Web Services
您将获得的技能: Operational Excellence, Customer experience improvement, Operational Efficiency, Salesforce, Cloud-Based Integration, Systems Integration, Amazon Web Services, Data Integration, Business Solutions, Business Analysis
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google Gemini, Retrieval-Augmented Generation, Generative AI, AI Enablement, Gemini, Enterprise Security, Agentic systems, Tool Calling, Artificial Intelligence, Customer experience improvement, LLM Application, Cloud Infrastructure, Strategic Planning, Cloud Computing, Organizational Strategy, Data Governance, Innovation, Collaboration
初级 · 专项课程 · 3-6 个月
University of Illinois Urbana-Champaign
您将获得的技能: 创新, 业务转型, 案例研究, 数字化营销, 营销策略, 营销管理, 改善客户体验, 消费者行为, 企业战略, MarTech, 数字化转型, 全球营销, 营销, 营销渠道
攻读学位
初级 · 课程 · 1-4 周