客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Amazon Web Services
您将获得的技能: Customer experience improvement, Salesforce, Cloud-Based Integration, Operational Excellence, Data Integration, Amazon Web Services, Systems Integration, Strategic Partnership, Customer Service, Business Solutions, Business Transformation
初级 · 课程 · 1-4 周

CertNexus
您将获得的技能: Artificial Intelligence, AI Enablement, AI Product Strategy, Artificial Intelligence and Machine Learning (AI/ML), Business Requirements, Responsible AI, AI Security, Data Ethics, Process Improvement, Process Improvement and Optimization, Environmental Social And Corporate Governance (ESG), Cloud Computing, Process Optimization, User Experience, Customer Service, Big Data, Data Security, Operational Efficiency, Marketing, Data Quality
混合 · 课程 · 1-4 周

您将获得的技能: Project Management Institute (PMI) Methodology, Project Management, Scaled Agile Framework, Employee Coaching, Kanban Principles, Change Management, Project Documentation, Portfolio Management, Product Improvement, Project Planning, Conflict Management, Job Analysis, Quality Assessment, Risk Management, Performance Analysis, Analysis, Estimation
高级设置 · 专项课程 · 3-6 个月

SAP
您将获得的技能: 产品路线图, 利益攸关方沟通, 企业架构, 劳动力发展, 测试脚本开发, 系统设计与实施, 解决方案架构, SAP S/4HANA, 协商方法, ABAP RESTful 编程模型(RAP), 需求分析, 项目管理, 项目实施, 软件即服务, 测试计划, 项目关闭, 建立关系, 建立融洽关系, 公司名称, 企业资源规划
初级 · 专业证书 · 3-6 个月

您将获得的技能: Generative Model Architectures, Generative AI, AI Product Strategy, Large Language Modeling, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), Business Strategy, Data Strategy, Data Ethics, Artificial Neural Networks, Process Improvement, Process Improvement and Optimization, Cloud Computing, Operational Efficiency, Process Optimization, Big Data, Customer Service, Natural Language Processing, User Experience, Marketing
混合 · 课程 · 1-3 个月

University of Maryland, College Park
您将获得的技能: 新产品开发, 用户体验设计, 线框设计, 产品开发, 项目管理, 原型设计, 概念设计, Agile 方法论, 产品管理, 产品测试, 产品设计, 设计思维
初级 · 课程 · 1-3 个月

Universidad Austral
您将获得的技能: Social Media, Social Media Strategy, Social Media Marketing, Google Ads, Digital Marketing, Customer Relationship Management, Content Performance Analysis, Media Buying, Social Media Campaigns, Marketing Analytics, Campaign Management, LinkedIn, Facebook, Web Analytics, Digital Media Strategy, Pay Per Click Advertising, Marketing Strategies, Marketing, Paid media, Analytics
初级 · 专项课程 · 3-6 个月
University at Buffalo
您将获得的技能: 管理, 会议促进, 组织战略, 慈善事业, 战略领导力, 促进讨论, 性能分析, 绩效管理, 管理咨询, 撰写报告, 同行评审, 案例研究, 绩效衡量, 变革管理, 管理团队, 领导与管理, 领导力培养, 组织效能, 组织变革, 咨询
初级 · 专项课程 · 3-6 个月
University of Illinois Urbana-Champaign
您将获得的技能: AI 个性化服务, 搜索引擎优化, 客户体验战略(CX), 营销自动化, 营销策略与技巧, 网络分析和 SEO, 推动参与, 营销活动经理, 用户体验, 社交媒体营销, 数字化营销, 社交媒体战略, 社交媒体, 跨渠道营销, 营销策划, 内容营销, 搜索引擎营销, 品牌管理, 客户关系管理 (CRM) 软件, 内容战略
攻读学位
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Salesforce, Salesforce Development, Systems Integration, Customer Relationship Management, Customer Relationship Management (CRM) Software, Data Integration, Contract Management, AI Enablement, Responsible AI, Web Services, Business Reporting, Data Ethics, Integration Testing, Artificial Intelligence, Application Programming Interface (API), Software Design Patterns, Security Controls, Customer Data Management, Analytics, Data Security
高级设置 · 专项课程 · 1-4 周

您将获得的技能: Data Governance, Data-Driven Decision-Making, AI Product Strategy, Legal Technology, Data Management, Business Process Automation, Technology Strategies, Business Leadership, Business Transformation, Generative AI, Artificial Intelligence, Responsible AI, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Customer Service, Machine Learning
初级 · 课程 · 3-6 个月

Starweaver
您将获得的技能: Customer experience strategy (CX), Service Design, Change Management, Hospitality Management, Social Media Marketing, Process Mapping, Key Performance Indicators (KPIs), Hospitality Services, Social Media, Design Thinking, Brand Marketing, Service Management, Customer experience improvement, Digital Marketing, Design, Social Media Management, Prototyping, Content Marketing, Leadership, Search Engine Optimization
中级 · 专项课程 · 1-3 个月