客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

IBM
您将获得的技能: 服务台支持, 外围设备, 客户服务, 人工智能, 数据存储, IT 服务管理, 生成式人工智能, 桌面支持, 云基础设施, 云平台, 网络安全, 云计算, 信息技术, 硬件故障排除, 云服务, 云部署, 专业网络, 云安全, 云计算架构, 技术支持
初级 · 专业证书 · 3-6 个月

Universidades Anáhuac
您将获得的技能: Customer Success Management, Customer Service, Customer Retention, Customer Engagement, Customer Relationship Management, Customer and Client Support, Customer experience improvement, Customer Data Management, Customer Insights, Sales Management, Leadership, Business Metrics, Performance Metric, General Sales Practices, Sales Strategy, Cross-Functional Collaboration
初级 · 课程 · 1-3 个月
您将获得的技能: Customer experience strategy (CX), Responsible AI, Customer Engagement, Predictive Analytics, ChatGPT, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Return On Investment
中级 · 课程 · 1-4 周
IE Business School
您将获得的技能: 客户洞察, 整合营销传播, 品牌战略, 跨职能合作, 商业道德, 打造品牌, 客户体验战略(CX), 消费者行为, 用户体验, 员工参与, 品牌管理, 管理团队, 行为经济学, 改善客户体验
中级 · 课程 · 1-3 个月

Coursera
您将获得的技能: Responsible AI, Team Building, Generative AI, Team Oriented, Customer experience improvement, Automation, Customer Service, AI Enablement, Cross-Functional Collaboration, Artificial Intelligence, Customer Data Management, Business Ethics, Information Privacy
初级 · 课程 · 1-4 周

您将获得的技能: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Performance Metric, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Conflict Management, Communication Strategies
初级 · 课程 · 1-4 周

IESE Business School
您将获得的技能: 产品战略, 营销策略, 客户洞察, 品牌战略, 数字化营销, 价值主张, 目标受众, 打造品牌, 消费者行为, 需求规划, 战略营销, 营销渠道, 市场分析, 营销分析, 营销, 营销传播
混合 · 课程 · 1-4 周

您将获得的技能: AI Personalization, Responsible AI, Data Ethics, Customer experience improvement, Generative AI, Self Service Technologies, ChatGPT, Customer Support, Customer Service, Customer Insights, Automation, Artificial Intelligence, Natural Language Processing, Data Security
初级 · 课程 · 1-4 周

Voxy
您将获得的技能: 沟通, 口头表达, 客户服务, 口语理解, 电话技能, 语言学习, 语言交流技能, 产品知识, 语法, 客户咨询, 英语, 解决客户投诉, 商务写作, 零售销售, 词汇, 写作
混合 · 课程 · 1-3 个月

Coursera
您将获得的技能: Prompt Engineering, 应用编程接口 (API), Python 程序设计, 客户服务, User Flow, 客户支持, 开发环境, 测试案例, LLM 申请, 调试, OpenAI 应用程序接口, ChatGPT
中级 · 指导项目 · 不超过 2 小时

您将获得的技能: Customer Relationship Management (CRM) Software, Client Services, Account Management, Relationship Management
高级设置 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Miro AI, Generative AI Agents, Responsible AI, AI Product Strategy, Generative AI, No-Code Development, ChatGPT, Workflow Management, Email Automation, Customer Analysis, Prompt Patterns, Customer Data Management, Personalized Service, AI Enablement, Customer and Client Support, AI Workflows, Customer Relationship Management (CRM) Software, Emotional Intelligence, Customer Success Management
初级 · 专项课程 · 1-3 个月