客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Coursera
您将获得的技能: Sales Territory Management, Sales Pipelines, Cold Calling, Regional Sales, Customer Retention, Sales Presentation, Sales Presentations, Sales Strategy, Lead Generation, B2B Sales, Inside Sales, Consultative Selling, Sales Prospecting, Microsoft Copilot, Email Automation, Generative AI, Customer Relationship Management (CRM) Software, ChatGPT, AI Personalization, Customer Engagement
中级 · 专项课程 · 3-6 个月

The University of Sydney
您将获得的技能: 客户洞察, 市场调查, 企业战略, 案例研究, 业务建模, 产品开发, 用户反馈, 战略传播, 创新, 产品设计, 设计思维, 产品测试
中级 · 课程 · 1-3 个月

您将获得的技能: Storyboarding, User Experience Design, Design Reviews, Figma (Design Software), UI/UX Research, Graphic and Visual Design, Wireframing, User Story, Usability Testing, Information Architecture, Mockups, Adobe XD, Ideation, Responsive Web Design, Layout Design, User Experience, Design Elements And Principles, User Research, User Interface and User Experience (UI/UX) Design, User Centered Design
初级 · 专业证书 · 3-6 个月
University of Illinois Urbana-Champaign
您将获得的技能: 数据驱动的决策制定, 人工智能, 个性化服务, 数据伦理, 增强现实, 整合营销传播, 营销渠道, 消费者行为, 客户体验战略(CX), 营销策略与技巧, 新兴技术, 营销分析, 社交媒体, 数字媒体战略, 战略传播, 数字化营销, 营销传播
攻读学位
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google 云端平台, 软件即服务, Operator Expense, 技术战略, 云安全, 云基础设施, 基础设施即服务(IaaS), 云计算, 公共云, 混合云计算, 业务转型, 平台即服务(PaaS), 多云, 数字化转型, 云服务
初级 · 课程 · 1-3 个月

您将获得的技能: Technical Sales, Sales, Sales Pipelines, Sales Strategy, Sales Process, AI Personalization, Customer Relationship Management (CRM) Software, Meeting Facilitation, Marketing Automation, Discussion Facilitation, Customer Analysis, Virtual Teams, Stakeholder Analysis, Influencing, Consultative Approaches, Account Strategy, Customer Relationship Management, Performance Analysis, Continuous Improvement Process, Customer Success Management
中级 · 课程 · 1-4 周

您将获得的技能: Text Mining, Unstructured Data, Data Analysis, Natural Language Processing, Pandas (Python Package), Data Manipulation, Data Preprocessing, Python Programming
初级 · 指导项目 · 不超过 2 小时

Amazon Web Services
您将获得的技能: Customer experience improvement, Salesforce, Operational Excellence, Operational Efficiency, Cloud-Based Integration, Business Solutions, Amazon Web Services, Technology Solutions, Systems Integration, Business Operations, Solution Design, Data Integration, Business Transformation
初级 · 课程 · 1-4 周

Universidad de Palermo
您将获得的技能: Value Propositions, Price Negotiation, Consumer Behaviour, Communication
初级 · 课程 · 1-4 周

Kennesaw State University
您将获得的技能: 个人发展, 适应, 协作, 专业网络, 导师, 建立关系, 专业发展, 影响, LinkedIn, 面试技巧
初级 · 课程 · 1-3 个月

University of Michigan
您将获得的技能: 用户体验, 原型设计, A/B 测试, 调查, 交互设计, 以用户为中心的设计, 网络分析, 线框设计, 用户故事, UI/UX 研究, 用户体验设计, 创建调查, 可用性, 抽样(统计), 概念设计, 可用性测试, 定性研究, 构思, 用户研究, 设计研究
初级 · 专项课程 · 3-6 个月

您将获得的技能: Account Management, Account Strategy, Cross Selling, Upselling, Cross-Functional Collaboration, Virtual Teams, Sales Strategy, Business Relationship Management, Customer Relationship Management, Stakeholder Management, Market Intelligence, Relationship Building, Customer Analysis, Business Solutions, AI Personalization, Data-Driven Decision-Making, Negotiation
中级 · 课程 · 1-4 周