客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Yonsei University
您将获得的技能: 改善客户体验, 接待服务, 期望管理, 以患者为中心的护理, 营销, 能力管理, 医疗保健行业知识, 客户体验战略(CX), 酒店管理, 产品营销, 收入管理, 商业营销, 服务管理, 创新, 客户服务
混合 · 课程 · 1-4 周

您将获得的技能: OpenAI API, LLM Application, Vector Databases, Generative AI Agents, Tool Calling, Embeddings, Retrieval-Augmented Generation, Prompt Patterns, Artificial Intelligence and Machine Learning (AI/ML), Generative AI, Prompt Engineering, Agentic systems, Large Language Modeling, TypeScript, Responsible AI, Software Development, Real Time Data, Web Scraping, Software Design Patterns
中级 · 课程 · 1-4 周

您将获得的技能: Relationship Management, Rapport Building, Business Development, Customer Retention, Communication, Business Communication, Stakeholder Engagement, Market Opportunities, Organizational Development, Upselling, Active Listening
中级 · 课程 · 1-4 周

IBM
您将获得的技能: Kanban 原则, 估算, 优先次序, 冲刺回顾, 用户故事, 持续改进流程, 绩效衡量, 积压工作, 精益方法, 性能指标, Agile 方法论, 敏捷项目管理, 工作流程管理, 敏捷软件开发, 冲刺计划, 团队导向
初级 · 课程 · 1-4 周

Logical Operations
您将获得的技能: Sales Territory Management, B2B Sales, Closing (Sales), Sales Process, Sales Training, Sales, Enterprise Sales, Sales Development, Negotiation, General Sales Practices, Sales Strategy, Advertising Sales, Phone Sales, Inside Sales, Regional Sales, Sales Prospecting, Sales Presentations, Price Negotiation, Sales Enablement, Prospecting and Qualification
混合 · 课程 · 1-3 个月

您将获得的技能: Account Strategy, Account Management, Return On Investment, Sales Management, Sales Strategy, Risk Management, Loyalty Programs, Customer Advocacy, Sales, Digital Transformation, Business Metrics, Business Priorities, Brand Loyalty, Business Transformation, Innovation, Customer Retention, Business Leadership, Telecommuting, Virtual Teams, Relationship Management
中级 · 课程 · 1-4 周

您将获得的技能: Facebook, Target Audience, Online Advertising, Digital Advertising, Advertising, Advertising Campaigns, Social Media Campaigns, Paid media, Campaign Management, Social Media, Performance marketing, Social Media Management, Bidding, A/B Testing, Lead Generation, Customer Engagement, Brand Awareness
混合 · 课程 · 1-3 个月

Fundação Instituto de Administração
您将获得的技能: 建立客户关系, 销售支持, 竞争情报, 企业战略, 案例研究, 销售流程, 销售开发, 客户参与, 产品规划, 销售策略, 冲突管理, 营销, 销售, 市场情报, 战略营销, 营销策划, 业务规划, 商业营销, 销售培训, 销售管理
中级 · 专项课程 · 3-6 个月

Salesforce
您将获得的技能: 潜在客户开发, 克服 Object, 销售支持, 生产率, 用户关系管理, Salesforce, 销售开发, 销售, 时间管理, 商务写作, 专业发展, 文化多样性, 语言交流技能, 探矿和鉴定, 写作, 销售展望, 面试技巧, 同理心, 成长意识, 冷拜访
攻读学位
初级 · 专业证书 · 3-6 个月

Kennesaw State University
您将获得的技能: 根源分析, 持续改进流程, 客户分析, 过程分析, 精益六西格玛, 流程改进, 业务过程, 六西格玛方法, 精益方法, 项目规划, 加工能力, 解决问题的八项纪律 (8D), 质量改进
中级 · 课程 · 1-3 个月

IBM
您将获得的技能: 数据管道, Apache Spark, 数据安全, 数据科学, 数据库, Apache Hadoop, NoSQL, 大数据, 数据仓库, SQL, 数据存储, 数据湖, 数据架构, Data Governance, 摘录, 关系数据库
初级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Microsoft Copilot, Regulation and Legal Compliance, Data Ethics, Generative AI, Responsible AI, Data Governance, Microsoft 365, Sales Enablement, Marketing Automation, Customer experience improvement, Business Process Automation, Compliance Management, AI Security, Customer Service, Information Privacy, Microsoft Office, Microsoft Azure, Artificial Intelligence and Machine Learning (AI/ML), Critical Thinking
初级 · 专项课程 · 1-3 个月