
CVS Health
您将获得的技能: 沟通, 根源分析, 客户服务, 时间管理, 事务处理, 解决客户投诉, 冲突管理, 解决问题, 积极倾听, 同理心, 非语言交流, 收银机操作, 降级技巧, 零售店运营
初级 · 课程 · 1-4 周

Starweaver
您将获得的技能: Hospitality Management, Hospitality Services, Hospitality, Brand Management, Branding, Brand Awareness, Brand Marketing, Brand Strategy, Brand Loyalty, Business Ethics, Digital Transformation, Sustainable Business, Market Dynamics, Corporate Sustainability, Quality Management, Customer experience improvement, Innovation, Consumer Behaviour
中级 · 课程 · 1-4 周

Universidad de Palermo
您将获得的技能: Hospitality, Climate Change Adaptation, Market Dynamics, Digital Transformation, Hotels and Accommodations, Sustainable Development, Travel Arrangements, Food Services, Economic Development, Socioeconomics, Environmental Resource Management, Cultural Diversity, Culture, Consumer Behaviour, Supply And Demand
初级 · 课程 · 1-4 周

您将获得的技能: Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Process Mapping, Key Performance Indicators (KPIs), Hospitality Management, Hospitality, Customer Analysis, Innovation, Customer Insights, Corporate Sustainability, Continuous Improvement Process, Feasibility Studies, Collaboration, Empathy
初级 · 课程 · 1-4 周

Dubai College of Tourism
您将获得的技能: 工作流程管理, 接待服务, 办公程序, 提案制定, 旅行安排, 销售技巧, 客户沟通管理, 客户服务, 财务分析, 销售, 预订(销售), 文件管理
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 沟通, 专业精神, 客户服务, 客户参与, 时间管理, 问候客户, 语言交流技能, 积极倾听, 冲突管理, 非语言交流, 公司名称, 事务处理, 产品演示, 交叉销售, 社交媒体, 同理心, 追加销售, 零售店运营
初级 · 课程 · 1-4 周

您将获得的技能: Vendor Management, Hospitality, Hospitality Management, Performance Measurement, Business Relationship Management, Business Process, Business Process Management, Global Marketing, Process Optimization, Creative Problem-Solving, Key Performance Indicators (KPIs), Law, Regulation, and Compliance, Communication, Strategic Thinking, Risk Mitigation, Contract Negotiation
初级 · 课程 · 1-4 周

ESSEC Business School
您将获得的技能: 财务预测, 接待服务, 战略营销, 数据驱动的决策制定, 竞争分析, 消费者行为, 预测, 目标市场, 预算, 酒店 Operator, 市场动态, 收入管理
混合 · 课程 · 1-4 周

Microsoft
您将获得的技能: 可扩展性, 负载平衡, 云安全, 云计算, Networking 路由器, 应用程序部署, Network Security, 微软 Azure, 云服务, Operating System 管理, 云基础设施, 基础设施即服务(IaaS), 身份和访问管理, 虚拟网络化, Kubernetes, 安全信息与事件管理(SIEM), Virtual Machine
初级 · 课程 · 1-4 周

您将获得的技能: HVAC, Building Services Engineering, Equipment Design, Thermal Management, Mechanical Engineering, Plumbing, Facility Repair And Maintenance, Mechanical Design, Control Systems, Energy and Utilities, Safety Standards, Engineering Calculations, Materials science
中级 · 课程 · 1-3 个月
您将获得的技能: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Personalized Service, Customer Relationship Building, Verbal Communication Skills, Communication, Empathy, Active Listening
混合 · 课程 · 1-4 周

Saïd Business School, University of Oxford
您将获得的技能: Financial Services, Artificial Intelligence, Responsible AI, FinTech, Banking Services, Financial Regulation, Banking, Fraud detection, Machine Learning, Applied Machine Learning, Unsupervised Learning, Data Ethics, Natural Language Processing, AI Personalization, Deep Learning, Credit Risk, Reinforcement Learning, Big Data, Algorithms, Data Management
初级 · 课程 · 1-4 周