客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

CertNexus
您将获得的技能: Customer experience improvement, Data Strategy, Data Modeling, Marketing Analytics, Customer Insights, Business Analytics, Business Intelligence, Marketing Strategies, Data Science, Operational Efficiency, Marketing, Data Ethics, Analytics, Customer Service, Big Data, Descriptive Analytics, Business Strategy, Data Collection, Predictive Analytics, Governance
混合 · 课程 · 1-4 周

Google Cloud
您将获得的技能: 系统监控, 风险管理框架, 持续监测, 软件文档, 云计算, 服务水平, Devops, 网站可靠性工程
中级 · 课程 · 1-3 个月

您将获得的技能: Stakeholder Engagement, Business Intelligence, Stakeholder Communications, Data-Driven Decision-Making, Dashboard, Business Analytics, Real Time Data, Data Integration, Data Modeling, Data Storytelling, Project Design, Data Analysis, Key Performance Indicators (KPIs), Business Process Improvement, Business Process, Project Implementation, Data Pipelines
高级设置 · 课程 · 1-4 周

University of Alberta
您将获得的技能: JSON, 微服务, 简单对象访问协议(SOAP), 安卓开发, API 设计, 网络服务, 面向服务的架构, 网络开发, 还原式 API, 软件架构, 网络应用
中级 · 课程 · 1-4 周

Samsung
您将获得的技能: Technical Support, Hardware Troubleshooting, Customer Service, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication
初级 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: 社交媒体战略, 社交媒体, 推动参与, 营销策略与技巧, 网络分析和 SEO, 营销自动化, 数字化营销, 客户关系管理 (CRM) 软件, 用户体验, 搜索引擎营销, 营销活动经理, 客户体验战略(CX), 营销策划, 搜索引擎优化, 内容营销, 品牌管理, 社交媒体营销, 内容战略, AI 个性化服务, 跨渠道营销
攻读学位
初级 · 课程 · 1-4 周

École Polytechnique Fédérale de Lausanne
您将获得的技能: 新兴技术, 系统思考, 物联网, 运输业务, 技术路线图, 技术战略, 能源与公用事业, 管理, 数字化转型, 案例研究, 创新, 可持续系统
初级 · 课程 · 1-3 个月

Korea Advanced Institute of Science and Technology(KAIST)
您将获得的技能: 企业可持续发展, 供应链规划, 新产品开发, 质量管理, 供应商管理, 持续改进流程, 物流管理, 消费者行为, 运行效率, 库存管理系统, 供应链管理, 协调, 价值主张, 供应链
混合 · 课程 · 1-3 个月

CertNexus
您将获得的技能: Artificial Intelligence, AI Enablement, AI Product Strategy, Artificial Intelligence and Machine Learning (AI/ML), Business Requirements, Responsible AI, AI Security, Data Ethics, Process Improvement, Process Improvement and Optimization, Environmental Social And Corporate Governance (ESG), Cloud Computing, Process Optimization, User Experience, Customer Service, Big Data, Data Security, Operational Efficiency, Marketing, Data Quality
混合 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: 数据叙事, 数据收集, 趋势分析, 信息隐私, 营销分析, 数字化营销, 商业分析, 欺诈检测, 营销, 案例研究, 消费者行为, 营销策划, 在线广告, 数据分析, 网络分析, MarTech, 分析
攻读学位
初级 · 课程 · 1-4 周

您将获得的技能: Business Transformation, Site Reliability Engineering, Innovation, Digital Transformation, Serverless Computing, Application Programming Interface (API), Technology Strategies, Hybrid Cloud Computing, Safety Culture, Data Strategy, Organizational Change, Change Management, Cloud Infrastructure, Cloud Computing, Cloud Solutions, Culture Transformation, People Management, Management Training And Development, CI/CD, Service Level
初级 · 专项课程 · 3-6 个月

Microsoft
您将获得的技能: Microsoft 365, Network Security, Cloud Management, Microsoft Azure, Business Software, Computer Hardware, Virtual Machines, Identity and Access Management, Cybersecurity, Network Troubleshooting, Microsoft Office, Desktop Support, Virtual Private Networks (VPN), Azure Active Directory, Technical Support and Services, Technical Support, System Monitoring, Disaster Recovery, Cloud Computing, Network Protocols
初级 · 专业证书 · 3-6 个月