客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Coursera
您将获得的技能: Sales Territory Management, Sales Pipelines, Cold Calling, Regional Sales, Customer Retention, Sales Presentation, Sales Presentations, Sales Strategy, Lead Generation, B2B Sales, Inside Sales, Consultative Selling, Sales Prospecting, Microsoft Copilot, Email Automation, Generative AI, Customer Relationship Management (CRM) Software, ChatGPT, AI Personalization, Customer Engagement
中级 · 专项课程 · 3-6 个月

Google Cloud
您将获得的技能: Google Cloud Platform, Cloud Infrastructure, Identity and Access Management, Data Loss Prevention, Distributed Denial-Of-Service (DDoS) Attacks, Prompt Engineering, Kubernetes, Cloud Security, Containerization, OAuth, Cloud Storage, Cloud Services, Application Deployment, Virtual Machines, Virtual Networking, Security Controls, Cloud Computing, Threat Management, Application Security, Data Security
中级 · 专项课程 · 3-6 个月

University of California, Irvine
您将获得的技能: 专业发展, 运营管理, 规划, 员工管理, 企业管理, 专业网络, 用户关系管理, 管理团队, 变革管理, 组织战略, 智能目标, 组织领导力, 人员管理, 设定目标, 工商管理, 领导与管理
混合 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Design Research, Persona (User Experience), User Interface and User Experience (UI/UX) Design, Design Software, AI Workflows, User Interface (UI) Design, Brainstorming, Prototyping, Artificial Intelligence and Machine Learning (AI/ML), Artificial Intelligence, Large Language Modeling, Human Centered Design, User Story, Wireframing, Deep Learning, Ideation
初级 · 专项课程 · 1-3 个月
Duke University
您将获得的技能: 生理学, 生物学, 心脏病学, 肾脏病学, 内分泌学, 呼吸, 生命体征, 血压, 肺科, 解剖学, 运动学, 人体肌肉骨骼系统, 尿液分析, 神经学
初级 · 课程 · 1-3 个月

LearnKartS
您将获得的技能: Email Marketing, AI Personalization, Marketing Automation, Marketing Analytics, Search Engine Optimization, Marketing Strategies, Social Media Marketing, Blogs, Content Creation, Web Analytics and SEO, Customer experience improvement, Web Content, Social Media, Customer Engagement, Generative AI, Automation
混合 · 课程 · 1-4 周

您将获得的技能: AI Product Strategy, Sprint Retrospectives, Backlogs, Agile Product Development, Agile Software Development, Stakeholder Communications, Agile Methodology, Responsible AI, Generative AI, Kanban Principles, Product Roadmaps, Virtual Teams, Information Technology, Agile Project Management, Computer Hardware, Product Strategy, Product Management, ChatGPT, Stakeholder Management, Sprint Planning
初级 · 专业证书 · 3-6 个月

您将获得的技能: Prompt Engineering, Sales Process, Sales Presentations, Verbal Communication Skills, Product Knowledge, Communication, Sales Enablement, Sales, Non-Verbal Communication, General Sales Practices, Sales Strategy, Microsoft Copilot, Personalized Service, Value Propositions, Customer Relationship Management, AI Enablement
高级设置 · 课程 · 1-4 周

您将获得的技能: Email Marketing, Lead Generation, Marketing Automation, A/B Testing, Campaign Management, Marketing Strategies, Performance Analysis, Content Creation, Customer Engagement, Driving engagement, Target Audience, Automation
初级 · 课程 · 1-4 周

您将获得的技能: Selling Techniques, Sales Presentation, Sales Prospecting, Microsoft Copilot, Sales Strategy, Sales, AI Personalization, Prospecting and Qualification, Lead Generation, Customer Insights, AI Enablement, Presentations, Microsoft PowerPoint, Customer Relationship Management (CRM) Software, Prompt Engineering, Data Validation, Quality Control
高级设置 · 课程 · 1-4 周
University of Virginia
您将获得的技能: 客户分析, 同行评审, 团队建设, 用户故事, 冲刺计划, 敏捷项目管理, 商业分析, Agile 方法论, 团队绩效管理, 产品测试, 团队管理, 可用性测试, 角色开发, 产品开发, 敏捷软件开发, 敏捷产品开发, 设计思维, 持续交付, 分析, 角色(用户体验)
初级 · 专项课程 · 3-6 个月
University of Illinois Urbana-Champaign
您将获得的技能: 营销策略, 电子商务, 营销, 数字广告, 数字化营销, 产品开发, 消费者行为, 营销策划, 创新, 客户参与, 数字化转型, 产品推广, MarTech
攻读学位
初级 · 课程 · 1-4 周