客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

您将获得的技能: Cloud Computing Architecture, Cloud Security, Cloud Infrastructure, Cloud Solutions, Solution Architecture, Cloud Computing, Network Planning And Design, Process Analysis, Process Optimization, Cloud Deployment, Site Reliability Engineering, Project Implementation, Cost Reduction, Business Requirements, Resource Utilization
高级设置 · 课程 · 1-3 个月

Yale University
您将获得的技能: 文科, 环境科学, 系统思考, 创造力, 社会学, 人类学, 环境, 时间表, 生物学, 科学方法, 文化, 物理学
混合 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Encryption, 身份和访问管理, 支付卡行业(PCI)数据安全标准, 安全控制, 数据安全, 虚拟网络化, Network Security, 关键管理, 持续监测, 防火墙, CI/CD, 云安全, 安全需求分析, 安全工程
初级 · 课程 · 1-3 个月

Arizona State University
您将获得的技能: Supervised Learning, Unsupervised Learning, Matplotlib, File I/O, Generative Adversarial Networks (GANs), NumPy, Object Oriented Programming (OOP), Deep Learning, Image Analysis, Plot (Graphics), Machine Learning Algorithms, Object Oriented Design, Applied Machine Learning, Integrated Development Environments, Pandas (Python Package), Python Programming, Machine Learning, Event-Driven Programming, Programming Principles, Computer Programming
初级 · 专项课程 · 3-6 个月

您将获得的技能: Postman API Platform, API Testing, JSON, Application Programming Interface (API), Test Script Development, Software Testing, Restful API, Test Case, Functional Testing
初级 · 指导项目 · 不超过 2 小时

Akamai Technologies, Inc.
您将获得的技能: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Ubuntu, Routing Protocols, Database Design, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Database Theory, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, Python Programming, Data Analysis, Software Development
初级 · 专业证书 · 3-6 个月

Google Cloud
您将获得的技能: 负载平衡, Networking 路由器, 网络规划与设计, 混合云计算, Network Security, 虚拟网络化, 网络监控, 网络故障排除, 云工程, Virtual Private Networks(VPN), 计算机网络, 云安全, Kubernetes, 网络管理, 网络架构, 云计算架构
高级设置 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: 数据清理, 身份和访问管理, 问题跟踪, 技术支持, 技术交流, 最终用户培训和支持, 事件管理, 服务水平, 产品支持, Google 云端平台, 云服务
初级 · 课程 · 1-4 周

您将获得的技能: Closing (Sales), Overcoming Objections, Consultative Selling, Sales, Solution Selling, Sales Presentations, Sales Strategy, Sales Process, Communication, Sales Prospecting, Negotiation, Customer Engagement, Business Ethics, Customer Relationship Management (CRM) Software, Relationship Building, Personalized Service
初级 · 课程 · 1-4 周

您将获得的技能: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Incident Response, Professional Development, Continuous Improvement Process, Cybersecurity, Process Improvement, Performance Metric, Desktop Support, Operating Systems, Computer Hardware, Cyber Attacks, Customer experience improvement, Technical Support, Customer Complaint Resolution, Digital Transformation, Lifelong Learning
初级 · 专业证书 · 3-6 个月

您将获得的技能: Prompt Engineering, Customer Analysis, Customer Insights, AI Personalization, Big Data, Performance marketing, Case Studies, Google Ads, Responsible AI, Marketing Analytics, Data Presentation, Generative AI Agents, AI Product Strategy, Generative AI, Keyword Research, Email Marketing, Marketing Automation, Social Media Marketing, Campaign Management, Predictive Analytics
中级 · 专项课程 · 3-6 个月
Kennesaw State University
您将获得的技能: Customer Retention, Trustworthiness, Social Impact, Expectation Management, Corporate Sustainability, Brand Loyalty, Customer Relationship Management, Customer Insights, Customer experience strategy (CX), Sustainable Development, Human Resource Strategy, Customer Relationship Building, Consultative Approaches, Diversity Marketing, Customer Analysis, Value Propositions, Business Ethics, Business Strategy, Business, Marketing
初级 · 专项课程 · 1-3 个月