客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Alfaisal University | KLD
您将获得的技能: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Business Planning, Company, Product, and Service Knowledge, Communication, Ethical Standards And Conduct
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 沟通, 客户服务, 降级技巧, 数据输入, 解决客户投诉, 建立客户关系, 追加销售, 面试技巧, 问候客户, 冲突管理, 呼叫中心经验, 积极倾听, 团队合作, 时间管理, 收银机操作, 事务处理, 零售店运营, 同理心, 成长意识, 交叉销售
初级 · 专业证书 · 3-6 个月

Salesforce
您将获得的技能: 数据驱动的决策制定, 销售流程, 客户服务, 客户支持, 仪表板, Salesforce, 客户关系管理 (CRM) 软件, 业务报告, 销售策略, 数据可视化, 销售业务, 销售管理, 客户成功管理
初级 · 课程 · 1-4 周

您将获得的技能: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management
初级 · 指导项目 · 不超过 2 小时

S.P. Jain Institute of Management and Research
您将获得的技能: Emotional Intelligence, Empathy, Self-Awareness, Personal Development, Mindfulness, Cognitive flexibility, Stress Management, Creativity, Resilience, Critical Thinking and Problem Solving, Adaptability, Decision Making
初级 · 课程 · 1-3 个月

您将获得的技能: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Gmail, Help Desk Support, Marketing, Sales Support, Client Support
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Digital Transformation, DevOps, Agile Product Development, Agile Methodology, Product Development, Team Building, Team Oriented, Meeting Facilitation, Technical Management, Continuous Improvement Process, Prioritization
初级 · 课程 · 1-3 个月

Yale University
您将获得的技能: 生物学, 文科, 环境, 可持续发展, 人类学, 叙事, 物理学, 环境科学, 文化多样性, 系统思考, 教学, 社区发展
混合 · 课程 · 1-3 个月

Coursera
您将获得的技能: HubSpot CRM, Customer Relationship Management, Customer Data Management, Email Marketing, Marketing Materials, Business Software, Sales Pipelines, Dashboard, Data Management, Customer Service, Marketing, Sales Operations, Collaborative Software, Team Oriented
初级 · 指导项目 · 不超过 2 小时

Duke University
您将获得的技能: Program Development, Debugging, Python Programming, Computer Programming, Computational Logic, Game Design, Interactive Design, Design and Product, Algorithms, Computer Science
初级 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: 客户洞察, 目标市场, 新产品开发, 定量研究, 需求评估, 产品开发, 分析, 预测, 产品管理, 设计思维, 消费者行为, 创新, 市场分析, 数据收集, 市场调查, 技术解决方案
混合 · 课程 · 1-3 个月

Samsung
您将获得的技能: Technical Support, Hardware Troubleshooting, Customer Service, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication
初级 · 课程 · 1-4 周