客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

New York University
您将获得的技能: Network Protocol(网络协议, 防火墙, 网络架构, 威胁检测, 威胁建模, 企业安全, 代理服务器, 基础设施安全, 入侵检测和防御, 网络攻击, Network Security, TCP/IP, Distributed Denial-Of-Service (DDoS) 攻击, 网络安全
中级 · 课程 · 1-4 周

Vanderbilt University
您将获得的技能: Microservices, Application Deployment, Software Architecture, Scalability, Service Oriented Architecture, Distributed Computing, Load Balancing, Java, Program Development, Software Design, Maintainability, Dependency Analysis
中级 · 课程 · 1-4 周

University of Colorado System
您将获得的技能: Classification And Regression Tree (CART), AI Personalization, Marketing Analytics, Unsupervised Learning, Customer Analysis, Predictive Analytics, Applied Machine Learning, Supervised Learning, Dimensionality Reduction, Marketing Effectiveness, Marketing Strategies, Data-Driven Decision-Making, Strategic Marketing, Campaign Management, Customer experience improvement, Personalized Service, Customer Insights, Model Evaluation, Machine Learning
中级 · 课程 · 1-4 周

您将获得的技能: Azure Synapse Analytics, Microsoft Azure, Data Lakes, Microsoft SQL Servers, Transact-SQL, Data Integration, Cloud Storage, SQL, File Management
中级 · 指导项目 · 不超过 2 小时

Amazon Web Services
您将获得的技能: Self Service Technologies, Process Analysis, Process Improvement, Customer experience improvement, Amazon Web Services, Workflow Management, Personalized Service, Cost Management
初级 · 课程 · 1-4 周

IBM
您将获得的技能: 商业分析, 仪表板, 数据可视化软件, 数据分析, 分析, 数据仓库, 大数据, 数据管理, Data Management, 数据清理, 数据收集, 数据整理, 数据驱动的决策制定, 统计可视化, 数据挖掘, 数据可视化, 摘录, 商业智能
初级 · 课程 · 1-3 个月

您将获得的技能: Data-Driven Decision-Making, Data Visualization, Business Analytics, Data Analysis, Data Cleansing, Statistical Analysis, Data Preprocessing, Exploratory Data Analysis, Matplotlib, Customer Analysis, Analytical Skills, Trend Analysis, Pandas (Python Package), Python Programming, Jupyter
中级 · 指导项目 · 不超过 2 小时

您将获得的技能: Competitive Analysis, Market Research, User Story, User Interface (UI), Competitive Intelligence, Usability, Persona Development, Microsoft Copilot, Product Development, Market Analysis, Product Management, Product Lifecycle Management, Design Thinking, Product Roadmaps, User Interface (UI) Design, Market Opportunities, Regulation and Legal Compliance, Data Ethics, Responsible AI, Data Governance
初级 · 专项课程 · 3-6 个月

LearnQuest
您将获得的技能: 云计算管理, 虚拟化和 Virtual Machine, 防火墙, 云基础设施, 基础设施安全, 虚拟网络化, 云存储, 云计算, 微软 Azure, Virtual Machine, 云平台, Network Security, 云安全
初级 · 课程 · 1-3 个月

University of London
您将获得的技能: 文化, 消费者行为, 商务, 竞争分析, 营销策划, 营销, 运行效率, 国际关系, 可持续商业, 商业道德, 营销策略与技巧, 工艺设计, 运营管理, 战略营销, 社会科学, 营销心理学, 全球营销, 卓越运营, 业务运营, 营销策略
初级 · 专项课程 · 3-6 个月

您将获得的技能: Sales Presentation, Selling Techniques, Target Audience, Customer Relationship Building, Closing (Sales), Business-To-Consumer, Target Market, Sales, Communication, Company, Product, and Service Knowledge, Customer Analysis, Sales Strategy, Product Promotion, Customer Engagement, Product Demonstration, Brand Loyalty, Consumer Behaviour
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: Market Research, Analytical Skills, Data Collection, Data-Driven Decision-Making, Market Analysis, Marketing, Business Research, Quantitative Research, Data Analysis, Customer Insights, Market Trend, Consumer Behaviour, Trend Analysis, Competitive Analysis, Strategic Decision-Making
中级 · 课程 · 1-3 个月